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NeweggBusiness - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

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Policy & Agreement

Policy & Agreement

Payment Methods

  • Visa
  • MasterCard
  • Discover Network
  • American Express
  • NeweggBusiness Gift Card
  • Wire Transfer
  • Pre-paid Company Check, Cashier's Check or Money Order (Note: All Prepaid Orders, including Cashier's Checks, take longer to process because they must first be cleared with the bank)
  • Net Term (from invoice date)
  • We take fax purchase order for certain items subject to review for applicability.

Shipping Methods

All stated delivery times are based on the respective carrier's program. Please add an additional 24 to 48 hours to the expected delivery time for order processing. NeweggBusiness does not process or ship orders on weekends or holidays.

  • FedEx 3Day Express Saver - 3 to 4 business days
  • FedEx 2Day - within 2 business days
  • FedEx Standard Overnight - within 1 business day
  • Egg Saver (4-7 Business Days) shipping +24-48 hours to process the order.
    • This shipping method is not available to Hawaii, Alaska or Puerto Rico.
    • This shipping method is supported by DHL Smart Mail or UPS Mail Innovation Services.
    • Not all warehouses support this shipping method; an alert will appear during checkout to notify users if the item is not eligible.
    • Not all orders qualify for this shipping method. Determination of eligibility will be made based on order weight and item dimensions.
  • UPS Ground - 5 to 7 business days
  • UPS 3Day - 3 business days
  • UPS 2Day - 2 business days
  • AIT Large Item Delivery and White Glove Delivery - 3 to 5 business days
  • AIT Truck with loading dock* - 3 to 5 business days
  • AIT Truck without loading dock* - 3 to 5 business days
  • USPS, Media Mail (DVD purchases only) - 2 to 9 business days
  • USPS - 14 to 42 days (Due to APO/FPO box size restrictions, monitors and televisions 19" or larger cannot be shipped via this method.)

* For orders with total weight exceeding 400 lbs.

For HI and AK customers, FedEx can only ship via 2Day Air, and the shipping time will not be guaranteed. Any selection of a FedEx delivery service will automatically default to FedEx 2Day. No deliveries will be made on Saturday or Sunday. Same day shipping not guaranteed. Exact delivery times to HI, AK and PR cannot be guaranteed.

All orders shipped within CA, NJ and TN will be charged state sales tax. Please note that the sales tax for NJ and TN orders is calculated based upon the total price of the order, including shipping and handling. The tax imposed by these states on shipping and handling is part of the state sales tax, not a separate tax.

Website use

You agree to use NeweggBusiness website (the "Website") only for purposes that are permitted by this Policy & Agreement and any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions. You agree that you will not access or attempt to access the Website other than through the interface that is provided by NeweggBusiness, unless you have specifically been permitted to do so in a separate written agreement signed by an authorized representative of NeweggBusiness. You specifically agree not to access or attempt to access the Website, or any portion thereof, through any automated means, including but not limited to the use of scripts or web crawlers. You agree that you will not engage in any activity that disrupts or otherwise interferes with the Website (or the servers and networks which are connected to the Website). You agree that you will not duplicate, reproduce, copy, sell, trade or resell the Website for any purpose. You agree that you are solely responsible for any breach of your obligations under this Policy & Agreement and for the consequences (including any loss or damage which NeweggBusiness may suffer) of any such breach.

Cross Ship

NeweggBusiness does not cross-ship CPUs under any circumstance. All other items may be cross-shipped if the following criteria are met:

  1. The customer first agrees to purchase the replacement item.
  2. The same make / model item is in stock. Return shipping costs are the sole responsibility of the customer. Return shipping is a service paid to a shipping courier so they will transport your authorized return to NeweggBusiness .
  3. Under no circumstance will NeweggBusiness cross-ship merchandise beyond 30 days from the original invoice date.

Gift

NeweggBusiness offers complimentary customer appreciation gifts with the purchase of selected merchandise. On the product page of qualified merchandise, choose your preferred Customer Appreciation Gift via radio button and click the item's Add to Cart button. Both the product and the gift item will be added to your cart, and the advertised discount will be applied on the Order Confirmation screen. And, in case you forget to add a gift to your cart, an intermediary page will be promoted to provide you with a second chance. Gift offers valid only while supplies last.

Combo Special

Combo Specials are offered by NeweggBusiness as a way of purchasing two items together at a discounted price. To take advantage of a listed Combo Special, select the desired Combo Special from the individual item listing and click Add to Cart. Both items will be added to your shopping cart, and the advertised discount will be applied on the Order Confirmation screen. And, in case you forget to add a Combo Special to your cart, an intermediary page will be promoted to provide you with a second chance. Only one of each Combo Special can be purchased per order. Offers valid only while supplies of both items last. If you attempt to purchase multiple units of a Combo Special, be advised that items with a mail-in rebate will yield only one redeemable rebate offer (per the manufacturer's "limit one per household" provision). NeweggBusiness cannot guarantee the compatibility of combo items. Please contact the manufacturer(s) directly if you have issues or concerns regarding compatibility.

* Please note that an item advertised as "free" in a combo special may still incur a shipping charge.

Bundle Specials

Bundle Specials are offered to NeweggBusiness shoppers as a way to purchase multiple items together at a discounted price. Only one of each Bundle Special can be purchased per order. Offers valid only while supplies of all items within the bundle last. If you attempt to purchase multiple units of a Bundle Special, be advised that items with a mail-in rebate will yield only one redeemable rebate offer (per the manufacturer's "limit one per household" provision). NeweggBusiness cannot guarantee the compatibility of bundle items. Please contact the manufacturer(s) directly if you have issues or concerns regarding compatibility.

If you wish to return a Bundle Special for a refund, you must return the ENTIRE BUNDLE within 30 days of the original invoice date. Note that a 15% restocking fee will be applied. Components within a Bundle Special may be returned for repair / replacement only. Individual items within a bundle may only be returned for repair / replacement if an RMA number is acquired within the standard return period.

Product Tour

The product resources offered in Product Tour are provided courtesy of their respective developers. As such, NeweggBusiness is not responsible in any way for the accuracy of claims, representations or suggestions made in these materials. Similarly, all compatibility or technical issues should be directed to the appropriate developer or manufacturer.

These resources are provided on an "as is" basis by NeweggBusiness as a supplementary service to you, the user. We offer these resources to you strictly for informative purposes as they may lend valuable insight into products you are interested in and clarify any associated benefits.

Promo Codes

NeweggBusiness will sometimes furnish an alphanumeric code that can be used for promotions on our web site. These promotional codes may be found in print and/or online advertisements, sent via email to our Newsletter and/or Promotion subscribers, presented on the NeweggBusiness web site or circulated at events and through other means.

Some of the specials offered by entering a Promo Code during checkout include free shipping, volume discounts, free gifts or complimentary "Rush Order" processing. The provisions for a Promo Code will be included with the code itself; if an expiration date or other condition is stipulated, just reference where you acquired the code for the exact requirements.

Please note that Promo Codes are not redeemable for cash and you must spend more than the discount price in order for a promotion to be applied. For example, if a Promo Code offered $10.00 off your next purchase, you would need to spend more than $10.00 to redeem your discount.

Mail-in Rebates

For your convenience, NeweggBusiness does its best to advertise any current rebates on our web site. Any use of these rebates is limited to the terms and conditions specified by the product manufacturer. If you have any questions regarding rebate terms and conditions, please contact the manufacturer directly.

Sales Tax

NeweggBusiness charges the appropriate state and/or local sales tax for any order shipping to CA, NJ and TN. Sales tax for cell phone order shipping to CA and TN are calculated before any instant savings are applied. Taxes for TN and NJ orders are calculated based upon the total price of the order, including shipping and handling. The taxes imposed by these states on shipping and handling is part of the state sales tax, not a separate tax.

CA residents are charged sales tax as follows:

  • Los Angeles County residents: 8.75%
  • Pico Rivera residents: 9.75%
  • All other CA residents: 7.25%

If your business is exempt from sales tax, please submit the tax exemption form downloadable at http://promotions.newegg.com/NeweggBusiness/terms/SalesTaxExempt%20Form_v3.3.pdf

(California residents)
California Electronic Waste Recycling Act

The Electronic Waste Recycling Act ("Act") became law in California on January 1, 2005. The primary objective of this law is to initiate a recycling program for computer products containing chemicals deemed hazardous to the environment. To fund this program, California requires retailers and e-tailors to collect, on the state's behalf, a fee for each product covered by this law. The fee is paid by the consumer at the time of purchase of the covered product. This fee will be remitted directly to the state by us and only applies to orders shipped within California.

The types of products that we are required to collect this recycling fee include cathode ray tubes, cathode ray tube devices, flat panel screens, and other similar video display devices. The actual amount of the recycling fee will vary, based on the screen size of the product when measured diagonally, as follows:

  • Greater than 4" and less than 15" - $6.00
  • Equal to or greater than 15" but less than 35" - $8.00
  • Equal to or greater than 35" - $10.00

For more information concerning the scope and details of the Act, please refer to the California Integrated Waste Management Board's website at http://222.ciwmb.ca.gov/Electronics/Act2003 or to the Department of Toxic Substances Control's website at http://www.dtsc.ca.gov/HazardousWaste/CRTs/SB20.html.

Product Testing

NeweggBusiness ships items in the condition they were received from the original manufacturer/distributor. NeweggBusiness does not conduct product testing before shipping any merchandise.

"Must Be Purchased With Hardware"

The "must be purchased with hardware" precept is mandated by the software publisher. In accordance, NeweggBusiness customers must purchase some type of product which falls under the general category of computer hardware in order to purchase applicable software. Hardware is classified as any component that will be used when assembling a computer system (a hard drive, motherboard, processor and a floppy drive are all examples of merchandise that will qualify). There is no specific or set price the hardware has to be, merely that there is some sort of eligible hardware present in the order itself.

Software Return Policy

Retail Software may only be returned for refund within 30 days of the invoice date if the packaging is unopened and unhampered with. Opened retail software cannot be returned for refund. If you have opened a retail software purchase to discover a damaged and/or defective disc, you may exchange the software for an identical replacement by contacting NeweggBusiness Customer Service at service@newegg.com and acquiring an RMA number. All OEM software including the operating system is 100% non-refundable once purchased and delivered. OEM versions are intended for system builders only and cannot be transferred to another PC once it is installed. Purchasers of this software are required to comply with the terms of the System Builder License, including responsibility for providing all end-user support. NeweggBusiness is not responsible for system/software incompatibility, and incompatibility issues do not qualify software as damaged or defective. Customers are encouraged to contact the respective software publisher for answers to technical questions, such as minimum system requirements, prior to purchase.

Physical Damage Policy

Physical damage to any product purchased at NeweggBusiness will effectively void warranty coverage. Improper Installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage. NeweggBusiness encounters bent pins regularly when inspecting physically damaged CPUs. Forcing a processor into position will not solve an installation problem and may consequently void any applicable warranty coverage. Intel and AMD will not accept physically damaged processors back from NeweggBusiness . As a result, NeweggBusiness will return any physically damaged CPU back to the customer at the customer's expense.

Restocking Fee

A 15% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 30 days.

Technical Support

NeweggBusiness does not offer any sort of technical assistance. We cannot offer advice on compatibility of items, make product recommendations, provide technical support or sales advice. We post all of the information the manufacturer provides us with for your convenience. Please contact the manufacturer directly for accurate answers to your technical questions or for additional information or specifications that are not posted at NeweggBusiness .

Processing Time

You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. NeweggBusiness does not guarantee same day-shipping. Orders are not processed or shipped on weekends and holidays.

Pre-orders

When you click the Pre-order button in the item description and checkout a Sales Order number will be issued at the Order Confirmation screen just as if you were placing a conventional order, but your credit/debit card will not be charged for your pre-ordered item until it in stock and ready to ship.

If you purchase an in-stock item with a pre-order item, you will be charged accordingly for the available product and the difference when your pre-ordered item is in stock and ready for shipment. In this instance, two Sales Order numbers will be issued; one for the in-stock merchandise and one for the pre-ordered merchandise. You will be kept up-to-date via our website and through standard Order Status emails to your account.

Back-orders

NeweggBusiness does not sell backordered merchandise. We will never purposely charge a customer for an item that we do not physically have in stock at the time of purchase. Occasional inventory discrepancies may occur due to inaccurate inventory counts or possibly because the last few items on our shelves are damaged and/or not in a condition that we can in good faith sell to a customer. In that instance, we will refund your credit/debit card for the item, along with any applicable tax fees and shipping charges. An automated email will also be sent to your NeweggBusiness login to alert you of the situation.

Order status

NeweggBusiness will keep you informed of your order status via e-mail. All tracking information will be emailed to your NeweggBusiness ID once your order has shipped (except when an APO/FPO is the shipping destination). You may also acquire your order status and other live updates by logging in to your account on our website.

Security

Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once we receive your information through the internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost level of security.

Privacy

NeweggBusiness respects your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our privacy policy. All of the information obtained from our web site will be used for processing purposes only. Unless you have opted to receive information, the only e-mails you will receive from NeweggBusiness are updates to any recent orders and/or returns.

Your company information will be shared, however, with by NeweggBusiness and its authorized vendors and suppliers.

Change orders

You may request a change to your order provided the order has not already been charged to your account. Please call 1-888-978-8988 during NeweggBusiness' hours of operation to request a change to your order. Please have your sales order (SO) or customer number ready for better assistance. We strongly discourage sending change order requests via email because it is unlikely we will receive the message in time to make an adjustment due to the sheer volume of emails we receive each day.

Cancel orders

You may request than an order be cancelled provided the order has not already been processed and shipped. Simply call 1-888-978-8988 during NeweggBusiness' hours of operation to request an order cancellation. You will receive a credit for the full amount to your credit/debit card in approximately 1-2 business days. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.

Resellers

Unfortunately, we do not currently have a reseller or discount program available at this time. NeweggBusiness currently already negotiates the best possible price for you, and offers these great discounts to all of our customers through our web site. Anytime we receive any specials or promotions, we will immediately post them on our web site for you to take advantage.

Volume discounts

NeweggBusiness offers volume discounts at various quantity levels, depending on the item. See product page for details.

Product listings

NeweggBusiness will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) -- excepting software-- and risk of loss passes to the Customer upon delivery to the carrier. NeweggBusiness reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow NeweggBusiness to sign appropriate documents on Customer's behalf to permit NeweggBusiness to protect its purchase money security interest. Title to software will remain with the licensor(s). All software is provided subject to the license agreement of the software maker. Customer agrees to be bound by any software license agreement once the seal on the package is broken. NeweggBusiness will advise Customer of estimated shipping dates, but NeweggBusiness will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.

Product Revisions

NeweggBusiness is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, NeweggBusiness puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinates which, although infrequent, could cause the information on our website to become outdated without our immediate knowledge.

This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. NeweggBusiness relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, we will not be held responsible for product revision changes.

Product reviews

NeweggBusiness reads all reviews before posting them and reserves the right to deny any review.

Here are some of the things that can cause a review to be denied:

  • Offensive or abusive language.
  • Prices and availability can change very quickly on the NeweggBusiness website, so please leave such information out of your review.
  • Hyperlinks / URLs.
  • References to other stores / resellers.
  • Comments on products that were either physically damaged or misused.
  • Replies to existing customer reviews; please do not attempt to initiate discussions here.
  • Comparisons to competing brands / products of competing brands.
  • Criticism of NeweggBusiness' service or the service of our operations partners. (FedEx, UPS, Paypal, etc.)
  • References to aftermarket procedures or installation techniques not mentioned specifically in the original product documentation (overclocking, hacked drivers, tweaking/modding, etc.)
  • Illegal content
  • Invasions of personal privacy
  • Pornography or obscenity
  • Hate or incitement of violence, threats of harm or safety of a person
  • Graphic violence or other acts resulting in serious injury or death
  • Any violations of copyright. Please see our DMCA policy for more information.
  • Any violation of laws and/or copyrighted musical works.

We may change these policies at any time without notice.



Purchase Agreement

By accepting delivery of any product delivered from NeweggBusiness ("NeweggBusiness"), you ("Customer") agree to be bound by the terms and conditions listed below. You and NeweggBusiness agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and NeweggBusiness. Customer may issue a purchase order for administrative purposes only. Additional or different terms and conditions contained in any such purchase order will be null and void. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from NeweggBusiness.

Satisfaction Guarantee

NeweggBusiness offers our Customers a 30-day satisfaction replacement or refund guarantee on all purchases, except:

  • 7-day refund/replacement guarantee on Retail, OEM and Open Box processors. All other Open Box merchandise has a 15-day warranty period. All refunds on processors will be subjected to a 15% restocking fee to reflect the current market value.
  • Downloadable software may not be exchanged or returned for a refund after purchase.
  • DVDs are non-refundable and may be exchanged within 30-days of the invoice date for the same item only through Baker & Taylor via a shipping label included with their original delivery.
  • If you wish to return a Bundle Special for a refund, you must return the ENTIRE BUNDLE within 30 days of purchase. Note that a 15% restocking fee will be applied. Components within a Bundle Special may be returned for repair/replacement only. Individual items may only be returned for repair/replacement if an RMA number is acquired within the Return Policy period.
  • Manufacturer Kits are different than bundles as they are arranged by the brand/manufacturer and will only have one item number. Warranty guidelines have yet to be stipulated.
  • 14 OR 30-DAY TRY OUT PERIOD FOR CELL PHONE PURCHASED WITH CELL PHONE SERVICE PLAN. CUSTOMERS WHO PURCHASE WIRELESS COMMUNICATION EQUIPMENT, SUCH AS CELL PHONES, FROM NEWEGGBUSINESS AND WHO PURCHASE A WIRELESS COMMUNICATION SERVICE PLAN FROM A THIRD PARTY THROUGH NEWEGGBUSINESS AS PART OF THE SAME ORDER, HAVE AN OPPORTUNITY TO TRY OUT THE SERVICE AND EQUIPMENT TO MAKE SURE THEY ARE SATISFIED. IF ACCORDING TO THE AGREEMENT FOR WIRELESS SERVICE BETWEEN CUSTOMER AND THEIR WIRELESS SERVICE PROVIDER CUSTOMER IS ABLE TO CANCEL THEIR SERVICE (SERVICE CANCELLATION IS ACTUALLY GOVERNED BY THE TERMS OF YOUR AGREEMENT WITH THE WIRELESS SERVICE PROVIDER AND SHOULD BE REVIEWED) WITHIN 14-DAYS (HOWEVER IT MAY INSTEAD BE THIRTY (30) DAYS FOR ACTIVATIONS BY CUSTOMERS WHOSE PRIMARY PLACE OF USE OF THE SERVICE IS WITHIN THE STATE OF CALIFORNIA (I.E. THE CUSTOMER'S SERVICE IS ACTIVATED USING A CALIFORNIA AREA CODE) AND WHO PURCHASE THEIR SERVICE ON OR AFTER DECEMBER 6, 2004) THEN CUSTOMER MAY ALSO RETURN THE WIRELESS COMMUNICATION EQUIPMENT WITHIN SUCH SAME TIME PERIOD (I.E. 14 DAYS OR 30 DAYS AS APPLICABLE) AFTER ACTIVATION, WITH NO EARLY TERMINATION FEE, NO NON-USAGE BASED FEE, NO RESTOCKING FEE AND NO REIMBURSEMENT OF ANY EQUIPMENT DISCOUNT. Please click here for information about how you may return the equipment should such be allowed as set forth above.

To take advantage of NeweggBusiness ' satisfaction guarantee, the Customer must comply with the Product Return Procedure detailed below. Any breach of NeweggBusiness ' Return Policy Procedure will result in the loss of NeweggBusiness ' refund/replacement guarantee. Furthermore, all return shipments not in compliance with these instructions will be rejected.

Warranties; All product sold "AS-IS" or "With All Faults"

NEWEGGBUSINESS IS A DISTRIBUTOR ONLY. PRODUCTS SOLD BY NEWEGGBUSINESS ARE NOT MANUFACTURED BY NEWEGGBUSINESS . THE PRODUCTS MAY, HOWEVER, BE COVERED BY EACH MANUFACTURER'S WARRANTY, SERVICE, AND SUPPORT POLICY (IF PRESENT). NEWEGGBUSINESS ASSIGNS AND PASSES THROUGH TO THE CUSTOMER ANY WARRANTY OF THE MANUFACTURER, AND CUSTOMER ACKNOWLEDGES THAT IT SHALL HAVE RECOURSE ONLY UNDER SUCH WARRANTIES AND ONLY AS AGAINST THE MANUFACTURER OF THE PRODUCTS. NEWEGGBUSINESS MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. NEWEGGBUSINESS DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.

ALL ITEMS SOLD THROUGH NEWEGGBUSINESS ARE SOLD "AS-IS" OR "WITH ALL FAULTS." THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THESE ITEMS IS WITH THE BUYER. SHOULD ANY OF THESE ITEMS PROVE DEFECTIVE, DO NOT FUNCTION, OR FUNCTION IMPROPERLY IN ANY WAY FOLLOWING THEIR PURCHASE, THE BUYER, AND NOT THE MANUFACTURER, DISTRIBUTOR, OR NEWEGGBUSINESS , ASSUMES THE ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR.

Limitation of Liability

BY USING THE NEWEGGBUSINESS ACCOUNT, CUSTOMER EXPRESSLY AGREES THATTHE USE IS AT YOUR SOLE RISK. NEWEGG INC., IS SUBSIDIARIES, AFFILIATES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE IN ANY CIRCUMSTANCE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM YOUR USE OR INABILITY TO USE THE NEWEGGBUSINESS WEB SITE. IN NO EVENT WILL COMPANY'S MAXIMUM LIABILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT GIVING RISE TO THE CLAIM. COMPANY SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT COMPANY HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.

Recordings

NeweggBusiness does not consent to having any telephone calls recorded and reserves the right to terminate any call that is being recorded. Customer agrees not to record any call with NeweggBusiness unless Customer has provided clear and conspicuous notice to NeweggBusiness and has received prior written consent from NeweggBusiness.



General Terms and Conditions

Orders

An order is not binding upon NeweggBusiness until accepted by NeweggBusiness. We must receive payment before it will accept an order, except for those accounts on a Net Term basis. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, or some other method prearranged with NeweggBusiness. You agree to pay the amount(s) due as specified on the invoice, and you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest interest rate allowed by law, whichever is less.

Inventory Availability

NeweggBusiness cannot guarantee inventory availability. If the inventory recorded as "in stock" is greater than 20, then "20+" will appear on the product page. If the available inventory is less than 20 items, the actual amount will be shown. However, due to ongoing sales, available inventory at the time of purchase may not actually be in the warehouse when the order is recorded, because another order for the same product may have preceded it.

Multiple User

Customer is solely responsible for management of all aspects of the account, including without limitation, ensuring that the Primary User and any authorized additional users is kept up-to-date and account information and account password security are maintained. Customer is personally liable for payment of any orders that are placed or charges incurred as a result of use of Customer account. NeweggBusiness assumes no responsibility for unauthorized purchases which may be made using the Company's credit card or net term account.

Fraud Prevention

NeweggBusiness can only ship to location that were submitted with your initial application and confirmed. For fraud prevention purposes, if your billing address and shipping addresses are different, we must verify your shipping address. Please contact the bank that issued your credit card and have your shipping address listed as an alternative address in that bank's memo field. Please make sure your credit card issuer bank's phone number is correctly listed in your NeweggBusiness account information. To prevent delays in processing the Primary Account Contact should keep the shipping address list up to date.

Shipping Charges

Your total cost for purchase of any product will include the shipping and handling charges shown on your NeweggBusiness invoice. However, your original shipping fees are non-refundable in the case of a returned product. Those fees are paid for the services provided by and to the original carrier, and will not be refunded to you if your item is returned for a refund to NeweggBusiness.

Risk of Loss

NeweggBusiness will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) -- excepting software-- and risk of loss passes to the Customer upon delivery to the carrier. NeweggBusiness reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow NeweggBusiness to sign appropriate documents on Customer's behalf to permit NeweggBusiness to protect its purchase money security interest. Title to software will remain with the licensor(s). All software is provided subject to the license agreement of the software maker. Customer agrees to be bound by any software license agreement once the seal on the package is broken. NeweggBusiness will advise Customer of estimated shipping dates, but NeweggBusiness will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.

Governing Law and Jurisdiction

Any dispute arising out of or related to these Terms and Conditions or the sales transactions between NeweggBusiness and Customer shall be governed by the laws of the State of California, without regard to its conflict of laws rules. Specifically, the validity, interpretation and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. Except for claims for injunctive relief by either party, Customer and NeweggBusiness agree that any dispute or controversy arising out of, in relation to, or in connection with this agreement or Customer’s use of the NeweggBusiness Website shall be finally settled by binding arbitration in Los Angeles, California under the then current rules of JAMS (formerly known as Judicial Arbitration & Mediation Services) by one (1) arbitrator appointed in accordance with such rules.

Severability

If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable California law.

Waiver

The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.

Entire Agreement

These terms and conditions, together with NeweggBusiness' invoice regarding the products ordered by Customer, are the complete and exclusive agreement between NeweggBusiness and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between NeweggBusiness and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.



Copyright Policy

Reporting Claims of Copyright Infringement

We take claims of copyright infringement seriously. We will respond to notices of alleged copyright infringement that comply with applicable law. If you believe any materials accessible on or from NeweggBusiness.com infringe your copyright, you may request removal of those materials (or access to them) from NeweggBusiness.com by submitting written notification to our Copyright Agent (designated below). In accordance with the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act (17 U.S.C. § 512) ("DMCA"), the written notice (the "DMCA Notice") must include substantially the following:

  • Your physical or electronic signature;
  • Identification of the copyrighted work you believe to have been infringed;
  • Identification of the material you believe to be infringing in a sufficiently precise manner to allow us to locate that material;
  • Your name, mailing address, telephone number, and email address;
  • A statement by you that you have a good faith belief that use of the copyrighted material is not authorized by the copyright owner, its agent, or the law;
  • A statement by you, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

Our designated Copyright Agent to receive DMCA Notices is:

Copyright Agent
Newegg.com Legal Department
16839 E. Gale Avenue
City of Industry, California 91745
Phone: (626) 271-9700
Fax: (626) 271-9465
copyright@Newegg.com

If you fail to comply with all of the requirements of Section 512(c)(3) of the DMCA, your DMCA Notice may not be effective.

Please be aware that if you knowingly materially misrepresent that material or activity on NeweggBusiness.com is infringing your copyright, you may be held liable for damages (including costs and attorneys' fees) under Section 512(f) of the DMCA.

Counter-Notification Procedures

If you believe that material you posted on NeweggBusiness.com was removed or access to it was disabled by mistake or misidentification, you may file a counter-notification with us (a "Counter-Notice") by submitting written notification to our copyright agent (identified below). Pursuant to the DMCA, the Counter-Notice must include substantially the following:

  • Your physical or electronic signature;
  • Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access disabled;
  • Your name, mailing address, telephone number, and email address;
  • A statement under penalty of perjury by you that you have a good faith belief that the material identified above was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled;
  • A statement that you will consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located (or if you reside outside the United States for any judicial district in which NeweggBusiness.com may be found) and that you will accept service from the person (or an agent of that person) who provided NeweggBusiness.com with the complaint at issue.

Completed Counter-Notices should be sent to:

Copyright Agent
Newegg.com Legal Department
16839 E. Gale Avenue
City of Industry, California 91745
Phone: (626) 271-9700
Fax: (626) 271-9465
copyright@Newegg.com

The DMCA allows us to restore the removed content if the party filing the original DMCA Notice does not file a court action against you within ten business days of receiving the copy of your Counter-Notice.

Please be aware that if you knowingly materially misrepresent that material or activity on NeweggBusiness.com was removed or disabled by mistake or misidentification, you may be held liable for damages (including costs and attorneys' fees) under Section 512(f) of the DMCA.

Repeat Infringers

It is our policy in appropriate circumstances to disable and/or terminate the accounts of users who are repeat infringers.


V4.04: 5-1-14