Return PoliciesGeneral Policy
Mail-In Rebate Policy Newegg Return Policies
Standard 30-Day Return Policy
This is our Standard 30-Day Return Policy. Items covered by this policy (those products for which Newegg states "This item may be returned for a replacement or refund within 30 days only") must be returned to Newegg within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA. Limited Replacement Only 30-Day Return Policy
Products that state "This item is covered by Newegg.com's Replacement Only 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to Newegg within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original is no longer available. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA. FINAL SALES RETURN POLICY--NO REFUNDS/EXCHANGES/REPLACEMENTS
This is our Final Sales Return Policy. This policy controls over any conflicting refund and replacement terms described in our Policy & Agreement and Return Policy. Please contact the manufacturer for any concerns. Processor Limited Replacement Only 30-Day Return Policy
Products that state "This item is covered by Newegg.com's Replacement Only 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to Newegg within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA.
Memory (modules, flash) Standard 30-Day Return Policy
This is our Standard 30-Day Return Policy. Items covered by this policy (those products for which Newegg states "This item may be returned for a replacement or refund within 30 days only") must be returned to Newegg within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA.
Consumable Item Standard 30-Day Return Policy
This is our Standard 30-Day Return Policy. Items covered by this policy (those products for which Newegg states "This item may be returned for a replacement or refund within 30 days only") must be returned to Newegg within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA.
Software 30-Day Return Policy
Products that state "This item is covered by Newegg.com's Replacement Only 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to Newegg within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA.
Downloadable Software Replacement Policy
All sales of Applications are final. We do not accept returns of downloadable software. Software may require you to use a computer or other device meeting minimum system requirements, and you are responsible for ensuring that your computer or device meets Software system requirements prior to purchase. Generally, Software system requirements are available on or from product detail pages. Once you have purchased a downloadable product, we encourage you to download it, if applicable, and to access it promptly to ensure that you have received it. You are responsible for downloading and confirming your ability to access software within thirty (30) days after purchase and bear all risk of loss thereafter, including any loss due to a computer or hard drive crash. We will usually continue to make purchased software available in the Newegg Order History Page for additional activations or copies even after this thirty (30) day period, but we may, from time to time, remove without notice because of the Software provider's licensing restrictions or for other reasons. Newegg will not be liable to you if any Software is removed from the Newegg Order History Page or otherwise becomes unavailable for additional activation or copies. If you are unable to successfully download or access an Application after having reviewed our online help resources, please contact Newegg customer service. Computer Standard Return Policy
This is our Computer Return Policy. Items covered by this policy (those products for which Newegg states "This item may be returned for a replacement or refund within 30 days only") must be returned to Newegg within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA. A new, unopened desktop PC, notebook, or tablet PC can be returned within 30 days of the invoice date for a full refund. No restocking fee will be charged. However, customer will be responsible for the return shipping cost unless the return is due to a Newegg error. An opened desktop PC, notebook or tablet PC that is free from defects in materials or workmanship can be returned (in new condition with original product packaging) within 30 days of the invoice date for a refund, subject to a restocking fee of up to 25% of the purchase price and related shipping expenses, all at Newegg’s sole discretion . The following conditions do not qualify for return:
An opened and used Desktop PC/Notebook/Tablet PC that is defective can only be exchanged for the same item within 30 days of the invoice date. For defective item returns after the 30 day return period, please contact the manufacturer directly. A defective Desktop PC, Notebook, or Tablet PC that is returned for a replacement may be repaired or replaced at Newegg's sole discretion, unless otherwise required by law. While we strive to adhere to our own standard RMA processing times, we cannot guarantee that these times will be met, especially in situations where the item must be sent to the manufacturer for repair. If you have a question regarding returning a Desktop PC, Notebook, or Tablet PC, please contact our Customer Service Department. Some computer systems will require pre-authorization from the manufacturer technical support in order for an RMA to Newegg to be authorized. For computers that have had an additional operating system(s) installed, we will provide you a refund or exchange as noted in the above policy as long as the original operating system is not corrupted or removed. You should be certain in your decision to purchase a Desktop PC/Notebook/Tablet PC and must agree to this policy before completing your order. By confirming your order, you indicate your agreement to this policy. Television Standard 30-Day Return Policy
This is our Standard 30-Day Return Policy. All television sets sold on Newegg are covered by this policy (unless stated otherwise) and must be returned to Newegg within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA. Newegg will be responsible for the cost of return shipping; please contact Newegg’s customer service department to obtain an RMA number and instructions regarding how to ship the product back to Newegg. Open Box Limited Refund Only 30 Day Return Policy
Products that state "This item is covered by Newegg.com's Refund Only 30-Day Return Policy", or items labeled as “Non-Replaceable” (or similar labeling) must be returned to Newegg within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a refund. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA. Bulk Item Return Policy
This is our Detailed Bulk Item Return Policy. Bulk Items (including but not limited to such items as Air Conditioners, Televisions larger than 37 inches, Home Entertainment Systems and Refrigerators) cannot be returned to Newegg.com for refund or replacement service. Therefore, you are urged to carefully examine the box your bulk item ships in before signing for the package. Should you observe any damage to the shipping box, or if the wrong product was sent, you must refuse delivery while the shipping courier is still on the premises. The item will be returned to Newegg.com and you will be refunded the full amount, including applicable shipping costs and tax.
VGA Standard 30-Day Return Policy
This is our Standard 30-Day Return Policy. Items covered by this policy (those products for which Newegg states "This item may be returned for a replacement or refund within 30 days only") must be returned to Newegg within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA.
VGA Limited Replacement Only 30-Day Return Policy
Products that state "This item is covered by Newegg.com's Replacement Only 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to Newegg within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA.
Unlocked Cell Phone Return Policy
Products that state "This item is covered by Newegg.com's Unlocked Cell Phone Return Policy", items covered by this policy (those products for which Newegg states "This item may be returned for a refund within 15 days or replacement within 30 days only") must be returned to Newegg within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA.
Monitor Standard 30-Day Return Policy
This is our Standard 30-Day Return Policy. Items covered by this policy (those products for which Newegg states "This item may be returned for a replacement or refund within 30 days only") must be returned to Newegg within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA.
Monitor Limited Replacement Only 30-Day Return Policy
Products that state "This item is covered by Newegg.com's Replacement Only 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to Newegg within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA.
Memory Limited Replacement Only 30-Day Return Policy
Products that state "This item is covered by Newegg.com's Replacement Only 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to Newegg within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA.
Manufacturer's Warranties
Newegg.com does not offer any express warranties. However, many of the products available through Newegg.com are covered by Manufacturers' Warranties. If a product is covered by a manufacturer's warranty, it will be stated on that product's web page. Manufacturers' warranty details are typically available at the manufacturer's website; click Contact Manufacturers to see a list of the manufacturers whose items we carry. Detailed manufacturer warranty information can also be obtained for free by contacting our Customer Service department. Please note that products in this category are non-refundable unless otherwise indicated. Bulk Item Return Policy
This is our Detailed Bulk Item Return Policy. Bulk Items (including but not limited to such items as Home Entertainment Systems and Televisions) cannot be returned to Newegg.com for refund or replacement service. Therefore, you are urged to carefully examine the box your bulk item ships in before signing for the package. Should you observe any damage to the shipping box, or if the wrong product was sent, you must refuse delivery while the shipping courier is still on the premises. The item will be returned to Newegg.com and you will be refunded the full amount, including applicable shipping costs and tax. Limited Refund Only 30-Day Return Policy
Products that state "This item is covered by Newegg's Non-Replaceable 30-Day Return Policy", or items labeled as “Non-Replaceable” (or similar labeling) must be returned to Newegg within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a refund of the same or equivalent item. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA. Educational Software Replacement Only Return Policy
Academic Edition software is non-refundable. It may only be returned to Newegg for a replacement only if the DVD–ROM received is damaged. No other replacement RMAs are permitted for any reason. In the case of a damaged disk or otherwise nonfunctional software, a normal Newegg RMA must be obtained, and the disk returned to Newegg. If you have already attempted to install the software, using the activation key which had been sent to you, the manufacturer will be notified to cancel the activation key for that disc, and a new disc will be sent to you. Academic Edition software is non-refundable. It may only be returned to Newegg if the DVD–ROM received is damaged. No other replacement RMAs are permitted for any reason. In the case of a damaged disk or otherwise nonfunctional software, a normal Newegg RMA must be obtained, and the disk returned to Newegg. If you have already attempted to install the software, using the activation key which had been sent to you, the manufacturer will be notified to cancel the activation key for that disc, and a new disc will be sent to you. DVD/CD Music and Movies 30-Day Return Policy
Products that state "This item is covered by Newegg.com's Replacement Only 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to Newegg within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a refund only if unopened. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA.
Furniture Refund-Only Return Policy
This is our Furniture Refund-Only Policy. Items covered by this policy (those products for which Newegg states "This item may be returned for a refund within 30 days only") must be returned to Newegg within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA.
Newegg Customer Service is available to assist you with all return requests. However, for certain products, you may be advised to return the product directly to the Supplier and not to Newegg. In such cases, Newegg Customer Service will work with you to accomplish the return.” Any furniture that is returned non-defective or with visible signs of use to Newegg, will be refunded less any shipping charges and a restocking fee of 15%. In the event that you do receive a product that is defective, you will still be responsible for any return shipping costs. You should be certain that the item you are purchasing will fit your needs. Ensure that the dimensions, aesthetics and utility of the product is what you need before placing your order. By confirming your order, you indicate your agreement to this policy. Major Appliance Return Policy
Major Appliances sold by Newegg (including but not limited to full size Refrigerators, Washers, Dryers, Dishwashers and Stoves) cannot be returned to Newegg.com for refund or replacement service once the product has been received and the delivery receipt has been signed by the customer. Therefore, you are urged to carefully examine the product before signing for the package. Should you observe any damage to the actual product, immediately call 1-800-390-1119. You must call the number before signing for the product and while the shipping courier is still on the premises. Defective products may be covered by the product manufacturer’s warranty.
Networking Extended Return Policy
This is our Networking Extended Return Policy. Items covered by this policy (those products for which Newegg states "This item may be returned for a replacement or refund within 60 days only") must be returned to Newegg within 60 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA. Computer Cables and Accessories Extended Return Policy
This is our Extended Return Policy. Items covered by this policy (those products for which Newegg states "This item may be returned for refund within 45 days only") must be returned to Newegg within 45 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item after 45 days of the invoice date for one year. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA. VGA Special Return Policy
This is our Special 15-Day Return Policy. Items covered by this policy (those products for which Newegg states "This item may be returned for a replacement or refund within 15 days only") must be returned to Newegg within 15 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA.
Headphones Return Policy
Products that state "This item is covered by Newegg.com's Headphones Return Policy" (or similar labeling) must be returned (with all accessories and packaging) to Newegg within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product (and all accessories and original retail packaging) by Newegg, and not the mere issuance of an RMA.
Educational Software Replacement Only Return Policy
Academic Edition software is non-refundable. It may only be returned to Newegg for a replacement only if the DVD–ROM received is damaged. No other replacement RMAs are permitted for any reason. In the case of a damaged disk or otherwise nonfunctional software, a normal Newegg RMA must be obtained, and the disk returned to Newegg. If you have already attempted to install the software, using the activation key which had been sent to you, the manufacturer will be notified to cancel the activation key for that disc, and a new disc will be sent to you. Academic Edition software is non-refundable. It may only be returned to Newegg if the DVD–ROM received is damaged. No other replacement RMAs are permitted for any reason. In the case of a damaged disk or otherwise nonfunctional software, a normal Newegg RMA must be obtained, and the disk returned to Newegg. If you have already attempted to install the software, using the activation key which had been sent to you, the manufacturer will be notified to cancel the activation key for that disc, and a new disc will be sent to you. Wireless Case and Cover Return Policy
A wireless case or cover product that states on its product page: “This item is covered by Newegg.com’s Wireless Case and Cover Return Policy” (or similar wording) must be returned (with all accessories and packaging) to Newegg within 45 days of the invoice date in order of this policy to apply. “Return” constitutes receipt of the product (and all accessories and original retail packaging) by Newegg and not the mere issuance of an RMA. The following conditions are not acceptable for return, and will result in the merchandise you have returned to Newegg being sent back to you.
MFR Service Plan Limited Refund Only - Return Policy
Products that state "This item is covered by Newegg.com's Non-Replaceable 30-Day Return Policy", or items labeled as “Non-Replaceable” (or similar labeling) must be returned to Newegg within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a refund of the same or equivalent item. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA. Point of Sale Standard Return PolicyUnless noted below or in the product description, most products can be returned directly to Newegg.com within 30 days from the date of invoice if all of the following requirements are met.
This is our Point of Sale Return Policy. Items covered by this policy (those products for which Newegg states "This item may be returned for a replacement or refund within 30 days only") must be returned to Newegg within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA.
All Complete Retail Systems may be returned within 30 days of the date of invoice. A restocking fee will be applied to all returns on a per unit basis. For all systems, the customer is responsible for shipping costs associated with sending the systems back to Newegg.com. Any products that are not in “Like New” and re-saleable condition will be charged a restocking fee of up to 25% based on the condition of the equipment, all at Newegg’s sole discretion. Items sold as part of a system, Bundle or Kit may be returned individually for replacement within the applicable Newegg.com Return Policy Period for that individual item. DOA Policy If a product arrives Dead On Arrival (DOA), contact us immediately or fill out the online RMA request form. Most products (excluding software and consumables) can be returned if DOA within 30 days of invoice. DOA merchandise must be returned with all original packaging and accessories for the return to be accepted. Full refunds are only given to non-functional products. Customer is responsible for shipping costs on returned items. 
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