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Seller Profile: Alan CompuTech International

Alan CompuTech International

Alan CompuTech has been serving the Bay Area and abroad for over 24 years. ACI is a respected international distributor for model companies such as Hewlett Packard, Compaq, IBM, DELL, Gateway, and NEC. With thousands of product in stock, and new shipments coming in daily, we pride ourselves by offering our customers a vast selection of various OEM computers and parts that best fit their needs. Customer satisfaction is always our top priority, and to assert that, we also provide same day shipping for most orders placed before 2:00 PM (Pacific Time).

Interested in wholesale? Contact us for a quote! 1-510-324-7600 or sales@alancomputech.com

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 0.00%

RMA Policy

Alan CompuTech International Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from Alan CompuTech International
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by Alan CompuTech International
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, Alan CompuTech International will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Alan CompuTech International.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Alan CompuTech International will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 100 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs Above and beyond

Customer service went out of their way to call me and ask about my order (verify that I wanted a Spanish keyboard, which I did!)). Anyhow, I really appreciated the call and it didn't delay my order. In fact, it came earlier than expected.

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  • Anonymous

4 out of 5 eggs The seller shipped the different part# without any notice to me before shipping to me. And the part # also was not described in the product description.

Hello, I wanted to share something with this seller, which you need to know. Actually, the seller shipped the different part# without any notice to me before shipping. The different part # was not described in the product description. I found out that the items with different part # were delivered after 30day return period, and I asked to replace them with the correct item as it was made by the seller mistake. But, the seller rejected to the ask with the reason: over 30days return period. It does not make sense as the issue totally was made by the seller, not me. Normally I have purchased lots of items every day and I have experienced the same and similar situation several times, but all sellers have resolved issues actively. I have never seen that kind of this seller handling badly his or her fault. All, If you consider purchase any items from this seller, keep it in mind. Thanks

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  • Jerrod Pfeffer

4 out of 5 eggs Item not as described. Seller made me pay return shipping.

Item clearly described hp turbo drive with 256g memory. It did not come with memory. Seller would not supply indicated product. I then had to pay for return shipping and at some point (still with 2 to 6 weeks) will receive reimbursement from newegg. Terrible way to do business.

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  • Joe D.

4 out of 5 eggs Fast delivery and fairly priced

Fast delivery and fairly priced

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  • Kenneth M.

4 out of 5 eggs Pretty good

I found the thing I needed for a good price. Turned out I didn't need it. I tried to contact them for it to be returned and they never replied. Now I have the thing I don't need.

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  • William M.

4 out of 5 eggs

This is a correction on the first review I wrote, I forgot to add this additional information. I was looking for a 2.5 to 3.5 SATA HDD Caddy Adapter Tray to replace since the original one I broke for the HP VelociRaptor in 2018 which I replaced. I like the heavy construction for my other SDD drives. When I bought this I was only thing I saw the STATA hookup think the I thought it was the same as the ORICO 2.5 to 3.5 inch Hard Drive Adapter. I didn’t realize that the HP VelociRaptor use the extra plug in which a standard 2.5 drive will not fit. Please don’t make the same mistake I made. I am happy the company help me on the my return problem.

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  • David W.

4 out of 5 eggs watch out!

They charge absorbent shipping charges if you want to return an item you are dissatisfied with.

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  • Larry M.

4 out of 5 eggs Good product at a good price

Would recommend this seller

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  • William R.

4 out of 5 eggs Far superior

Product arrived soon and in working order. I have another version of the S3 Savage 4 graphics and this one is far superior (you can really notice performance difference when it comes to FPS). I suspect this one is based in the Savage 4 Extreme configuration. Try "Unreal" or first "Deus EX" with "Metal" API and you´ll see how this card delivers. As a vintage PC collector, I highly reccomend this item.

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  • Jon R.

4 out of 5 eggs

Nicely packed. Came a day early, IIRC

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Seller Profile: Alan CompuTech International