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Seller Profile: Alphacool

Alphacool

Discover Alphacool a pioneer brand in watercooling.
Enjoy high performance solutions for comprehensive cooling concepts.
Get to know our high performance cooling solutions.
Benefit from our years of experiences!

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 5.00%

RMA Policy

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Alphacool
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, Alphacool will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. Alphacool will refund back to your method of payment.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 38 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Enyer A.

4 out of 5 eggs

the article is without accessories is complete

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  • william r.

4 out of 5 eggs Great

great item better than expected quality was excellent,arrived in perfect condition.

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  • Bryan G.

4 out of 5 eggs Exactly what i wanted.

No complaints at all.

Alphacool Response:

Dear Bryan thank you for your positive rating on NewEgg!

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  • Kimberly J.

4 out of 5 eggs

Very happy with it. The product works great.

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  • Eli L.

4 out of 5 eggs Shipping + Service = Disaster

Today is the 12th day since the item was purchased and still not shipped. The Seller is not replying to my messages (except one in which he claimed that the item was shipped). Paid 40% of item price for 5-7 days delivery. Just unbelievable!!!!!!!!! DO NOT BUY FROM THIS SELLER!!!!

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  • Anonymous

4 out of 5 eggs

You said you couldn't reach me by 8/5 and sent the goods before then. It didn't come true even though I constantly asked for cancellation. Also, 80% of the price of the product is the shipping cost, but you can't get a refund on it? The cost I send back to Germany will be several times more expensive than the 20% refunded. It's really bad to spend money on your services and useless things.

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  • Michael B.

4 out of 5 eggs Poor

Label sent on 5th, picked up on the 8th, delivered on the 15th. How does this figure into 4-5 business days? Next time I'll go with Prime.

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  • Sergey M.

4 out of 5 eggs Horrible shipping , beware !

I have made an order on 27.1.2019 When I checked my order on 6.2.2019 I saw that it WASN'T even shipped ! That's 11 days! 11! Furthermore Alphacool didn't contact me , didn't inform me of a delay , they simply DID NOTHING . In my specific case the shipping price its 40% of the item itself . The description says that item is in stock .

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  • Mr. s.

4 out of 5 eggs

The like their stuff and it seems to work great.

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  • Betty W.

4 out of 5 eggs

everything was fine other than delivery time

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Seller Profile: Alphacool