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Seller Profile: Amaxza Tech

Amaxza Tech

BetechParts is an online hardware and related services warehouse offering competitive prices for all types of computer hardware specializing in server hardware, storage solutions and related sub-systems. Our sales staff are trained and experienced to help you get the part or parts you're looking for as fast as possible. This is our mission.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy

Amaxza Tech Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from Amaxza Tech
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by Amaxza Tech
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, Amaxza Tech will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Amaxza Tech.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Amaxza Tech will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 2339 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Patrick R.

4 out of 5 eggs Used item

Received a used item. Box had been opened. Several keys were sticking due to gunk on keyboard. Unacceptable.

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  • Anonymous

4 out of 5 eggs Great Customer Service

The post office lost my first shipment. The supplier did a great job of getting another shipment off to me. They always responded quickly to my correspondence.

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  • Anonymous

4 out of 5 eggs Excellent warranty service

Unfortunately battery went bad after 6 months but seller handled it immediately with a full refund. A++

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  • Anonymous

4 out of 5 eggs

Was sold a counterfeit product and not the original manufacturer's item.

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  • Annette Culbertson

4 out of 5 eggs Thank You!

Idem arrived one more day, than earliest projection date. Arrived undamaged, protected by local newspaper; which I'm looking forward to reading. ; ) Old phone is up and running successfully again. Thank you, I will be referring anyone who is in need of an older phones battery. This one has sentimental value to me. And, am glad it's still in use. Sincerely, Annette Culbertson

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  • Anonymous

4 out of 5 eggs Great products

Arrived quickly, in excellent shape and works wonderfully. Would recommend. Thank you!

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  • Anonymous

4 out of 5 eggs Seller is fine. Product is somewhat defective.

The Sceptere remote control works, but the battery cover falls off. I have to use electrical tape to hold it on.

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  • Anonymous

4 out of 5 eggs Good

Recommend seller Item packaged properly Kept informed on whereabouts of package On time arrival

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  • Anonymous

4 out of 5 eggs

Received item 5 days ahead of delivery date specified

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  • JACK D.

4 out of 5 eggs 3x TN450 Toner &1x DR420 Drum Unit for Brother MFC-7860DW HL-2270DW

Item received was 4 drums instead of 1 drum and 3 toners as advertised. Package was returned to vendor on June 30, received refund July 11.

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Seller Profile: Amaxza Tech