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Seller Profile: AOOLIVE US


For over twenty years we have been passionate and committed to creating a diversified product line supported by beautifully designed furniture, all at the right price. That commitment is why we are the industry leader in home furnishings. We stand behind our brand and honor that commitment every day with our pledge to deliver the best quality and value straight to your home.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

AOOLIVE US Return Policies
. All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from AOOLIVE US
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial number intact on product and on retail package (Proof of Purchase)
. All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the invoice date and valid RMA numbers will be provided by Newegg

Additional Return Requirements and Policy:
1. All return or replacement request will be processed within 5 business days after returned item is received by AOOLIVE US
2. Shipment received with visible damages must be reported to us within Three (3) calendar days of the delivery date. In the event an item is sold without shipping charge, AOOLIVE US will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses and restocking fee unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by AOOLIVE US.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. AOOLIVE US will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Returns are subject to restocking fees and return shipping fees. For products that are eligible for return or replacement, the return shipping labels are free for returns or replacement of the same item within the applicable return policy period and return reasons. AOOLIVE US does NOT charge restocking fee and return shipping labels within return policy period for returns of damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website. In the event a returned product which is not defective, not the original product that was sent to you, or the product does match what was shown on the Site after our inspection, the product will be returned to you at your cost and the return shipping cost initially covered by AOOLIVE US will instead be deducted from the refund amount along with any necessary restocking fee that may apply.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.


3 out of 5 eggs Based on 20 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
  • levi d.

4 out of 5 eggs Terrible customer service. Will not respond after initial contact.

I would not recommend this seller. They said they recieved my package after it had been returned and would contact me the following day. The package was refused cause it had been sent to the wrong address. This was over a week ago and still wil not respond now have they contacted me again to get the item. I also have not even recieved a refund.

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  • carlos c.

4 out of 5 eggs Amazing seller

Shipping was a little slow, but other than that, amazing customer support, answered in less than 24 hours

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  • A person that got scammed

4 out of 5 eggs SCAMMER Trash

I got scammed and got glow stickers instead of my PC fans. Thanks for taking my money and running away you wussies.

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  • Anonymous

4 out of 5 eggs Item never showed up

Gave me a false tracking number, and never sent the item. I did get a response but all it informed me was that their was a wrong tracking and no other information.

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  • Anonymous

4 out of 5 eggs Buyer beware

Seller sent a tracking number for UPS. I've never had any delivery issues. Tracking number showed delivered but no item here. Seller acknowledged an issue with tracking and would ship a replacement asap. Then several days later I get a response that Newegg is processing my return. I'm missing out on sale price and have to deal with waiting for a refund. I would highly recommend you stay away from this seller. This was my worst online shopping experience ever.

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  • Anonymous

4 out of 5 eggs Order tracking and delivery misplaced

Freaking messed up my order with address and everything sent and still messed up. Don't order from this seller

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  • Joe Sharp

4 out of 5 eggs Avoid this seller

I have had numerous issues with this seller. Firstly the item took an very long time to ship. The initial tracking number provided was with UPS and showed delivered and nothing arrived at my house. I contacted the seller and they stated they gave me the wrong tracking number even though the UPS order had my information in it. I did receive the headset a few days after receiving the new tracking number from FedEx. The package arrived in a box from a big box retailer who's name I can't use in my review as it could be offensive and contained no documentation or receipt. Had that been the last of my issues I wouldn't have posted this. I was then contacted by another person who had been sent an email containing my shipping information and the type of payment I used. This is wholly unacceptable. I would rate this seller lower if I could, but one is the lowest they will allow me to rate.

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  • XB Gamer

4 out of 5 eggs Bam

Emeril Lagasse says Bam!, AOOLIVE's fast delivery says Bam! I say, Thank you very much.

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  • Athen T.

4 out of 5 eggs

Got it early the expected!!!

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  • Jason P

4 out of 5 eggs In my state but slow shipping

Long shipping delay even though same state. Otherwise everything was good.

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Seller Profile: AOOLIVE US