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BatterySharks
Everytime you need a replacement battery for your alarm system, scooter, UPS system or motorcycle, you can find it in our great inventory and save time and money. Our batteries come with 1-year warranty and we supply only fresh factory replacement batteries.
Our goal is to keep customers satisfied and our experienced Customer Service is ready to help you make the right purchasing decision and find the right battery for your needs.
Return Policy
Standard Return Policy
- Return for refund within: 30 days
- Return for replacement within: 30 days
- Restocking Fee: 15.00%
RMA Policy
If you’d like to return a product you received or have a problem with your order please contact our Customer Service team at (800) 657-1303 or order@batterysharks.com.
In order to get a refund for a product you wish to return the below criteria should be met.
All returns need to be:
• Of products in unused and unaltered condition
• Approved by a BatterySharks.com representative in advance
• Initialized within 30 days of receipt of the order. For damaged or missing items this period is 7 days.
• Accompanied by an RMA form – once/if a return is approved, you will receive the form from a CS representative via email
• Shipped to the address provided on the RMA form within 7 days of its receipt. Returns shipped to our remittance address or an address different than provided will be deemed void.
Outgoing shipping cost for all orders is covered by the buyer and is non-refundable
Return shipping cost is covered by the buyer. In case of refusal of the package at delivery, errors in entering the shipping address upon order or failure to receive within 3 delivery attempts, leading to the return of the package to its origin, a credit will be issued for the product price less the incoming shipping cost (equal to the outgoing shipping cost paid upon ordering).
For non-stock or specially ordered items, 15% restocking fee may apply.
If any or all of the above criteria is not met, BatterySharks.com reserves the right to consider a return invalid and refuse credit.
RMA instructions
When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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- Home >
- Seller Profile: BatterySharks
