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Seller Profile: Bengoo

Bengoo

As a top seller on Internet,Bengoo is a large trading platform e-commerce company which has been established since 2007 in Hong Kong, dedicated in the retail and wholesale of electronic products. Also Bengoo has offices and procurement center in Shenzhen.
We have the convenient purchase process and thoughtful products for you to make secure and happy purchases.
We believe your trust and support will enable our fast growth. Wherever you are, Bengoo is your best professional electronic product online shopping mall!, We respond email in 1- 24 business hours.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

Bengoo Return Policies
. All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Bengoo
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial number intact on product and on retail package (Proof of Purchase)
. All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the invoice date and valid RMA numbers will be provided by Newegg

Additional Return Requirements and Policy:
1. All return or replacement request will be processed within 5 business days after returned item is received by Bengoo
2. Shipment received with visible damages must be reported to us within Three (3) calendar days of the delivery date. In the event an item is sold without shipping charge, Bengoo will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses and restocking fee unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Bengoo.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Bengoo will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Returns are subject to restocking fees and return shipping fees. For products that are eligible for return or replacement, the return shipping labels are free for returns or replacement of the same item within the applicable return policy period and return reasons. Bengoo does NOT charge restocking fee and return shipping labels within return policy period for returns of damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website. In the event a returned product which is not defective, not the original product that was sent to you, or the product does match what was shown on the Site after our inspection, the product will be returned to you at your cost and the return shipping cost initially covered by Bengoo will instead be deducted from the refund amount along with any necessary restocking fee that may apply.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 65 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs Product description changed after order shipped

Order took 3 weeks to arrive. Tracking the shipping was a guessing game. Product description changed after order shipped. I would not order from this seller again to avoid the uncertainty.

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  • Anonymous

4 out of 5 eggs

So so sound quality when listening to iphone.

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  • Michael H.

4 out of 5 eggs pretty cool mouse

Delivery was delayed due to covid-19, and there is a logo underneath the middle mouse button. It's a really good trackball mouse though. I like it. :)

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  • Robert M.

4 out of 5 eggs Cheap and cheaply made

The fit is sloppy resulting in cut-out of audio. It also took a month to deliver, but I'm not taking an egg for that as deliveries are late for everything because of the pandemic.

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  • Steven A.

4 out of 5 eggs Did not receieve

WE did not recived this order, please send us what we ordered or refund our money. thanks

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  • Benjamin P.

4 out of 5 eggs Incorrect product

I received a completely unbranded knock of product that is nowhere near the actual product.

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  • Daryl M.

4 out of 5 eggs Excellent service.

The service and communication was great.

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  • Anonymous

4 out of 5 eggs Never recieved

Never recieved my items

Bengoo Response:

Sorry.Due to global Covid-19 restrictions, some shipments may encounter longer than normal delivery times.

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  • Anonymous

4 out of 5 eggs

No tracking updates for 2 weeks, still says label was created, but has not moved since.

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  • Anonymous

4 out of 5 eggs I've heard nothing. My order is in limbo.

I realize we're living in COVID times, but an update would be nice.

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Seller Profile: Bengoo