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Seller Profile: Bstar Business

Bstar Business

Bstar business is a national provider of Computer Server & Desktop components and peripherals. We specialize in Data Center Servers and related Components.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Bstar Business
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, Bstar Business will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. Bstar Business will refund back to your method of payment.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

3 out of 5 eggs Based on 16 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Kevin D.

4 out of 5 eggs The product never came...

No communication from the reseller. It's been over 2 weeks and the product hasn't even been entered into UPS's system to be able to be tracked. AKA they have even begun to ship it yet. Will Newegg suspend this seller after now another 1 egg review?

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  • Francisco Llanas

4 out of 5 eggs Marked the order as "Shipped" but it isn't in stock!

The seller marked my order as "shipped" and even gave a bogus tracking # when I reached out looking for my order, they told me the item is not in stock and issued a refund. when I go out to buy the item again, the same guys show up as having it in stock. Has been a waste of time dealing with this buyer.

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  • AMY M.

4 out of 5 eggs BROKEN DEVICE

Initiated return process still waiting for follow up . Reordered and have already received a replacement from another company. Need to return this device. No power tried several outlets

Bstar Business Response:

Dear customer,thanks for your order,we are so sorry the unsatisfactory product,please don't hesitate to contact us if you need any help!

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  • Jackie H.

4 out of 5 eggs Poor Description

Item was listed as NEW, but when it arrived to our facility the item was clearly not new at all. It was a refurbished item. Which is not a huge deal, had I known. On top of that... the item didn't even work!!

Bstar Business Response:

Dear customer,thanks for your order,all of the item is new if we sold new(condition),please don't hesitate to contact us if you need any help!

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  • sung h.

4 out of 5 eggs No Good / Never

Customer Service is okay but even they didn't know when we receive the item Just waited................a lot.......

Bstar Business Response:

Dear customer,thanks for your order,due to international delivery, the time has been delayed but your order has already delivered, we give the best service to you,please don't hesitate to contact us if you need help!

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  • Taylor T.

4 out of 5 eggs Fraudulent Sales Practice

We purchased a new printer, but the seller sent us a used printer that is broken. I have tried to contact Newegg about the issue to no avail.

Bstar Business Response:

Dear customer,thanks for your order,all of the item is new if we sold new(condition),please don't hesitate to contact us if you need any help!

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  • Anonymous

4 out of 5 eggs I am not sure if item is new - missing parts

Printer was open, so I am not sure if new or refurbished. It was missing a piece, I contacted the seller never heard back from him.

Bstar Business Response:

Dear customer,thanks for your order,we are so sorry the unsatisfactory product that the transport company damaged,please don't hesitate to contact us if you need any help!

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  • Thomas S.

4 out of 5 eggs Terrible

Item has not arrived. It's been almost 6 weeks. Why do you advertise items you can't supply?

Bstar Business Response:

Dear customer,thanks for your order,we give the best service to you,please don't hesitate to contact us if you have not received item!

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  • Andre Y.

4 out of 5 eggs Be ready for long shipping times.

Item took about a month to receive. Tracking was indicated as ready to ship until the day before it arrived. No response from the seller on a question for update on shipping status.

Bstar Business Response:

Dear customer,thanks for your order,we give the best service to you,please don't hesitate to contact us if you have not received item!

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  • Robert G.

4 out of 5 eggs Wrong item shipped

Ordered some jacks and was sent a jack with a pigtail . Wrong item. Took many weeks. Contacted vendor who did nothing. Correct items arrived a week still later but too late for project. Vendors in China ? Give me a break. How are we to return wrong items. Last time I’ll use Newegg if vendor isn’t in US

Bstar Business Response:

Dear customer,thanks for your order,we give the best service to you,please don't hesitate to contact us if you need help and return!

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Seller Profile: Bstar Business