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Seller Profile: CH-Apple

CH-Apple

To Our Dear Customers
We treasure your trust and will protect your best interests as that is our guiding principle for Sennow Inc. in practice of business and retail services.
We do care about your opinions and we do appreciate your trust and WE WILL do everything we can to deliver the best product and service at all times.
Please be assured you will NOT need to pay for anything that will not be delivered to you and we, as responsibility defines, would revert charges if packages failed to be delivered.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 90 days
  • Restocking Fee: 0.00%

RMA Policy

CH-Apple Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from CH-Apple
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by CH-Apple
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, CH-Apple will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by CH-Apple.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. CH-Apple will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 17 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • James_phillie@yahoo.com

4 out of 5 eggs Product sent to wrong address

Product sent to wrong address. Seller will not reach back out to me. I got robbed.

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  • james f.

4 out of 5 eggs Terrible but great

I would recommend, seller works extremely hard and does all can to satisfy.

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  • Anonymous

4 out of 5 eggs just okay but resolved successfully

I got the item on time, but it was the wrong item. The item description had been updated to show a *third* wrong item (not what I ordered nor what I received). The seller did refund part of my money, however. (I didn't ask for a full refund because I could use part of what I received.) They were polite, didn't argue, and didn't ask me to return the wrong item, but it's still not good to get the wrong item. It would have been a big problem if I were in the rush, as now I have to order the replacement item elsewhere.

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  • Ken B.

4 out of 5 eggs

The product did not work. After troubleshooting and working with the item, it still did not work. The charging dock did not charge the watch. I dont know if the watch was damaged during shipping, but bottom line, it did not work.

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  • Anonymous

4 out of 5 eggs

Item arrived ahead of time and seller responded quickly to inquiries I had. I plan to do business again in the future.

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  • Anonymous

4 out of 5 eggs

Shipped and received in good order! Thank you!

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  • Anonymous

4 out of 5 eggs

Product was as described and in good working order. Delivery was prompt.

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Seller Profile: CH-Apple