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Seller Profile: Chosfox Store

Chosfox Store

Chosfox Store is committed to providing each customer with the highest standard of customer service.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

We accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.

RETURNS (IF APPLICABLE)
We accept the return of products. Customers have the right to apply for a return within 14 days after the receipt of the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a photo of the package received with the tracking number clearly visible.

Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee will be charged to the consumers for the return of a product.

Please kindly note that unless the product received is incorrect or faulty. The customer is responsible for the return shipping, this includes if the customer does not like the product or customer placed a wrong order.

Please ask our customer service for the return address.

REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will email you a confirmation of receipt. We will also notify you of the approval or rejection of your refund.

If your refund request is approved, then the refund will be processed via the original payment method. The time it takes for the refund to be reflected on your account depends on the original payment method.

If you paid the order with Paypal Balance, you should receive the refund within 24 hours.

If you paid the order with Credit card or debit card, then the refund can take up to 14 working days to be reflected to your bank account.

LATE OR MISSING REFUND (IF APPLICABLE)
If you have not received the refund after 14 working days please contact us.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

1 out of 5 eggs Based on 1 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs Only one

Seller's display shows 2 of the items and only one was delivered. Seller stated they only were supposed to deliver one. False advertising.

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Seller Profile: Chosfox Store