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Seller Profile: CHUWI Store

CHUWI Store

CHUWI, a famous Seller, was founded on September, 2004. Driven by responsible operations, ongoing innovation, and open collaboration, we have provided customers with end-to-end solutions in tablets, laptops and smart devices, serving over 5,000,000 customers all over the world. ChUWIis committed to enabling the future information society, and building a Better Connected World.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy

CHUWI Store Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from CHUWI Store
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by CHUWI Store
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, CHUWI Store will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by CHUWI Store.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. CHUWI Store will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

5 out of 5 eggs Based on 84 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs Time will tell

While product was packed nicely, with any electronic device, time will determine reliability as long as it is handled and used appropriately. But, so far, this thing powers up fast runs smooth. Only other concern is privacy as many of today's electronics tend to want to over reach.

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  • Anonymous

4 out of 5 eggs Size very good!!!

Design look like good to old apple case.

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  • Anonymous

4 out of 5 eggs Not as originally advertised on NewEgg

This was advertised in newegg as a duel boot, android and windows device. It only has Windows 10 OS. In looking on the mfg website, this model is only windows. Within a day of owning, windows defender identified several malicious applications on the device, which it removed.

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  • Anonymous

4 out of 5 eggs

inexpensive, quiet and fast.

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  • Phil

4 out of 5 eggs Great little toaster!

Although this is called a thin client it is very capable. I ordered a 12GB model first which we use for web and light app work (MS Office, TurboTax). Quite capable. I then ordered a 16GB modem for heavier lifting (extensive Excel VBA and Python). Adequate but certainly not fast. Developers would be frustrated. Im not a gamer so I cant comment on that. Win 11 boots very quickly but it is buggy and I cant figure out if its just Win 11 or my slow internet that causes things to pause from time to time. Well worth the price but not a screamer and why are the usb ports upside down?

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  • MARGO P.

4 out of 5 eggs Awesome Tablet

You can't beat this tablet for the price. Love it!

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  • Anonymous

4 out of 5 eggs Device shipped with incorrect power adapter

I was contacted by the seller proactively that they may have shipped a Chinese power adapter. That ended up being the case for me. After waiting a little over a week the new power adapter arrived which was US standard but the incorrect barrel size. They have again shipped out another power adapter from China which I assume will take another week. So far I have had this device for 3 weeks and have been unable to use it.

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  • Anonymous

4 out of 5 eggs Great little basic web computer with an EU plug

Nice light weight computer for basic web and streaming computer with plenty of usb connections Wish they had put the USB 3 connections on the back Nice that it has VGA if you have an older monitor Came with an EU power adapter. Contacted the seller and they quickly answered and have sent a replacement but yet to be received.

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  • Wayne G.

4 out of 5 eggs I am impressed by its speed

I would recommend the Lark Box. Multi-tasking will bog it down, but its plenty for surfing the web, email, etc. I like mine.

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  • James C

4 out of 5 eggs Chuwi mini PC

Very pleased with this little PC. For surfing the web, email, streaming... couldn't be better. I'm going to place this in an upstairs bedroom for use by occasional guests, so I can't attest to it for gaming, but for all the "necessities", it's absolutely great. Also, Chuwi packaged this PC for shipping with good protection against damage. Would not hesitate to buy from them again.

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Seller Profile: CHUWI Store