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Seller Profile: cocokkmallx

cocokkmallx

CKmallx Created by the people who have 20 years experience in manufacture field, Corporation Limited is the brand owner and is aimed at offering products with inspiring design, mobility and impeccable quality. We offer a wide range of products of consumer electronics, such as power banks, USB C hubs and memory sticks. All products help individuals and families enhance enjoyment, add to your comfort and open new perspectives. Driven by passion and self-belief, we keep moving forward to deliver products with interactivity and functionality for customers in the USA

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 10.00%

RMA Policy

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from cocokkmallx
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, cocokkmallx will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. cocokkmallx will refund back to your method of payment.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

3 out of 5 eggs Based on 15 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Steven Kinney

4 out of 5 eggs Seller not responsive enough during shipping error

Product was shipped to incorrect address. Seller claimed they were trying to reroute, which is not possible because it is marked as delivered. Wasted my time and theirs trying to reroute an already delivered package when they should have just sent our a replacement and filed a claim with the carrier.

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  • Pete W.

4 out of 5 eggs It did not work

I ordered an adapter, USB to Firewire. It fit but it did not work. I've tried it on 3 machines. It just gives me an error message. Terrible. I don't think I will order from you anytime soon. It was the second time this year I've ordered stuff that was not as promised online. It is truly disheartening.

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  • Joong P.

4 out of 5 eggs excellent service !

when I ordered audio cable 3 weeks ago, I did not know that it will come from china. Still I am waiting for it. You should let customer delivery time.

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  • Frannie Patterson

4 out of 5 eggs Will not buy from them again

sent the wrong parts. tired to reach out to them with no success. they do not response to emails. I would give them zero stars.....

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  • Wendy B.

4 out of 5 eggs Still waiting on game

Would not recommend. Ordered on April 27th. Label was created on may1 still hasn’t been picked up by USPS. Money has been taken, but still no product. Very unhappy.

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  • Travis W.

4 out of 5 eggs I have no idea

Absolutely do not buy anything from this seller. You will not get your product! Nor will you get a reply from them!

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  • John M.

4 out of 5 eggs Everything's perfect!!

It doesn't get any better than this. Mine was a very small order and was handled quickly and accurately. What more could a reasonable person want?

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Seller Profile: cocokkmallx