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- Seller Profile: Cotytech
Why Choose Cotytech?
With over 30 years of experience in domestic and industrial design and fabrication, Cotytech has established itself as a leader in the flat screen and monitor mount industry, offering advanced presentation solutions for a variety of home entertainment and business applications. We specialize in modern television mounts and medical & computer monitor mounts in a wide range of functional styles and designs engineered with ergonomic comfort, superior usability, and innovative flexibility in mind. Our mounts are passionately crafted from the finest premium quality materials and hardware, with thoughtful integration of consumer-defined qualities, state-of-the-art features, and aesthetic appeal.
Cotytech takes a great deal of pride in providing exemplary customer service and support. To us, customer service doesn't end at the point of sale. In fact, that’s really where it begins. Our dedicated staff provides complete support and service for all of our products, especially after the sale. It is our goal to achieve 100% customer satisfaction in each and every thing we do. Cotytech is confident in the quality and safety of our mounts, carts, and stands, and we are pleased to offer a Limited 5 Year Warranty for most of our products.
Focused Research and Development
Our R&D department diligently studies local and international trends to ensure that our mounts, carts, and stands all meet current market demands with consideration of future advancements in manufacturing and digital technology. Cotytech products are purposefully designed to enhance viewing experiences in present and future computing and entertainment environments. Our growing list of high-profile clientele such as Apple, 3M, the United States Federal Reserve, Google, MSN Universal, Intel, Walt Disney, and many more, has given us invaluable insight into the needs of our customers.
Cotytech and the Community
Cotytech is proud to give back to our global community. Outreach is important to all of us here at Cotytech, and we strive to lead by example as responsible stewards of our planet and of our community. We generously donate proceeds to charitable organizations around the world, including funding foundations to help improve living conditions of World War II veterans who served courageously, and are now elderly living in poverty. In our continued effort to pave the way toward a better world for tomorrow, we are actively working on a charitable program to donate books and literature to local libraries.
We Ship Worldwide
Cotytech offers international shipping via USPS First Class international mail or UPS for global shipments. Buyer is responsible for any local customs or duty fees. Please contact us directly to get an international shipping quote for bulk or high-volume orders.
Fast Order Processing
Most orders are typically shipped out UPS and USPS the next business day, provided no credit card complications arise. Payment complications include: different shipping and billing addresses, billing information inconsistent with what's on the credit card record, and orders that cannot be verified by phone. Orders placed during non-business hours such as evenings, weekends, and holidays are normally processed and shipped the next business day.
Standard Return Policy
- Return for refund within: 30 days
- Return for replacement within: 30 days
- Restocking Fee: 15.00%
All Returns Require Prior Authorization:
Please read carefully: All returns require prior authorization by Cotytech. Please email or call for a Return Authorization Number. Any item returned without authorization will be refused.
Return of New Items:
Cotytech allows you to return any new, factory-sealed and unopened merchandise within 30 days of your purchase date. You may choose a full-credit product exchange or a full credit by the same means payment was made. Shipping charges cannot be refunded.
Return of Defective Items:
If the product is found to be defective within the first fourteen  days after receipt of delivery, you may return the merchandise for an exchange. You must return the defective product within 14 days of Return Authorization Number. Please include a detailed written description of the defect and how to replicate the problem. Merchandise found to be non-defective will be subject to a 15% restocking fee. Additional fees may be assessed for missing hardware.
Packaging Your Return:
Returned merchandise must include all factory packed accessories in the original carton with all UPC and Bar Codes intact. Incomplete returns will receive a reduced credit reflecting any missing accessories. Return merchandise must be double boxed with no writing on the manufacturer's box. Your Return Authorization Number must be displayed prominently on the outside of the shipping box.
How to Contact Us:
We are available Monday - Friday from 8:00 AM until 5:00 PM PST. You may reach us via email at firstname.lastname@example.org or via phone at (888) 891-9321 for domestic customers, +1- (951) 427-3238 for international customers.
When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
4/5 Based on 7 ratings
Rating: 4/5 Dual Monitor Stand
Reviewed on Jun 06, 2019
A great way to clear desk space. Assembly can be a little clumsy, with arms swinging around, but the additional two square feet of desk space under the monitors is more than worth it.
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- Seller Profile: Cotytech