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Seller Profile: DE Electronics

DE Electronics

About DE Electronics,

DE Electronics, a manufacturer-authorized reseller, sells desktops, laptops, and tablets with upgrades and customizations. If the computer is listed as upgraded, the sealed manufacturer box will be opened to install the upgrades to achieve the specifications/configurations as advertised, and the computers go through rigorous testing and inspection before shipping. Please be advised that we do not accept any PO Box addresses.

Return Policy

We reserve the right to refuse, inspect, and test all returns. Items returned as damaged, defective, or “dead on arrival” item(s) are subject to warranty claims. Items that are returned to DE Electronics due to buyer remorse or Bought By mistake are subject to a 15% restocking fee Plus Shipping charges initially paid by DE Electronics. Additional charges may apply if the returned item(s) meet these conditions: the customer in any way misrepresents the condition of the item(s), the item(s) are damaged due to customer misuse or tampering, missing parts, the item(s) is determined to be in an unsellable condition due to a customer’s actions.

Please refer to our Return Policy for return & refund details (under Customer Service section on Newegg)

FYI: Newegg's official return policy (https://www.newegg.com/promotions/nepro/20-2902/index.html?cm_sp=cs_menu-_-return%20policy)

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 15.00%

RMA Policy

DE Electronics Return Policies
. All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from DE Electronics
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial number intact on product and on retail package (Proof of Purchase)
. All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the invoice date and valid RMA numbers will be provided by Newegg

Additional Return Requirements and Policy:
1. All return or replacement request will be processed within 5 business days after returned item is received by DE Electronics
2. Shipment received with visible damages must be reported to us within Three (3) calendar days of the delivery date. In the event an item is sold without shipping charge, DE Electronics will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses and restocking fee unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by DE Electronics.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. DE Electronics will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Returns are subject to restocking fees and return shipping fees. For products that are eligible for return or replacement, the return shipping labels are free for returns or replacement of the same item within the applicable return policy period and return reasons. DE Electronics does NOT charge restocking fee and return shipping labels within return policy period for returns of damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website. In the event a returned product which is not defective, not the original product that was sent to you, or the product does match what was shown on the Site after our inspection, the product will be returned to you at your cost and the return shipping cost initially covered by DE Electronics will instead be deducted from the refund amount along with any necessary restocking fee that may apply.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

5 out of 5 eggs Based on 44 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Brijet777

4 out of 5 eggs Great product!

On-time shipping, great product so far!

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  • James R.

4 out of 5 eggs Excellent.

This is the second computer i have ordered from DE Electronics, through New Egg. I needed a small addition to the first computer... my choice and they added it quickly with no additional expense. I ordered the second computer, and specifically used DE Electronics because of my experience with the first one. They didn't disappoint. The second computer was timely, and exactly as described. Dont see another need for a computer in the near future, but you can be sure that if I do, I will do all that I can to insure that it is from DE Electronics. Yes this is a legitimate unsolicited endorsement. :)

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  • Kim Thomas

4 out of 5 eggs Great Price and Value!

I received my new laptop 5 days before it was supposed to arrive! And the price was unbeatable.

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  • Anonymous

4 out of 5 eggs Great Service

I received my laptop promptly. Everything was well communicated and as described. I would recommend to other buyers. No anxiety :-)

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  • Anonymous

4 out of 5 eggs Love this computer

Shipment was exactly as described in absolute new condition. Shipped the same day as ordered... arrived quickly in great shape. What more could i ask for... Would certainly use them again as i can

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  • Anonymous

4 out of 5 eggs

Got in faster than expected and exactly what I ordered.

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  • Rob Niemela

4 out of 5 eggs This computer is kicking but. I love it!

I would recommend this computer if it is ion your price range. I am a little old for all the fancy light, but I am finding them to be cool looking.

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  • Kristina Carnevale

4 out of 5 eggs First time buyer

The website was easy to navigate, they had the best prices I could find & my laptop came earlier that projected. Im a very happy customer and will definitely use & recommend this site to others in the future.

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  • Patricia Schaefer

4 out of 5 eggs Great experience

The all in one HP desktop is fantastic. Great price and great customer service. Shipping was fast!

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  • Mike

4 out of 5 eggs Excellent experience and crazy fast shipping!!!

The laptop arrived much faster than expected and in perfect condition. It was identical to what what was described on the website and is exactly what we were looking for. We will definitely order from NewEgg again in the near future. Great experience all around! Very happy with this purchase.

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Seller Profile: DE Electronics