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Seller Profile: DIWUER

DIWUER

Dear Customer,
Welcome to DIWUER Market! Thank you for your recent purchase of DIWUER products. You will find your data storage experience easy and fun! With the help of DIWUER products, make your life better. During the promotion period, please visit us to see what we provide for you! Sincerely


DIWUER refers to the technology suite launched by DIWUER Ltd. Products include mobile phone accessories, Bluetooth speakers, security products, carry-on luggage and handbags, and consumer electronics.

Brand fashion: fashion, freedom, quality and the best experience.
Brand overview: Continuous pursuit of perfect product experience.
Tekit's goal: make life better!

Thank you for ordering in our shop.
If you are satisfied with our products or services, please give us a 5-star review. Your satisfaction is our greatest achievement! Thank you!
If not, please contact us before leaving a bad review. We support a 100% refund policy and will do our best to solve the problem for you! If you have any questions, please contact us directly!

Best wishes,
If you have any questions, please feel free to contact us!
Our email: koolekwe@163.com

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

DIWUER Return Policies
. All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from DIWUER
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial number intact on product and on retail package (Proof of Purchase)
. All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the invoice date and valid RMA numbers will be provided by Newegg

Additional Return Requirements and Policy:
1. All return or replacement request will be processed within 5 business days after returned item is received by DIWUER
2. Shipment received with visible damages must be reported to us within Three (3) calendar days of the delivery date. In the event an item is sold without shipping charge, DIWUER will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses and restocking fee unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by DIWUER.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. DIWUER will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Returns are subject to restocking fees and return shipping fees. For products that are eligible for return or replacement, the return shipping labels are free for returns or replacement of the same item within the applicable return policy period and return reasons. DIWUER does NOT charge restocking fee and return shipping labels within return policy period for returns of damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website. In the event a returned product which is not defective, not the original product that was sent to you, or the product does match what was shown on the Site after our inspection, the product will be returned to you at your cost and the return shipping cost initially covered by DIWUER will instead be deducted from the refund amount along with any necessary restocking fee that may apply.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 160 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Threadripper

4 out of 5 eggs Cooler Master MasterAir MA621P RGB ThreadRipper TR4 Twin Tower CPU Air Cooler 6 CDC 2.0

Would give this Seller -5 Eggs if I could. Waited 2 weeks from purchase until delivery. Then the wrong item was delivered! Will not be using this seller again.

DIWUER Response:

Dear customer Hi Please contact our after-sales department. If it is verified that the product sent is wrong. We will follow your choice. Give you a full refund or exchange Sincerely

Did you find this review helpful? Yes No

  • Baldon

4 out of 5 eggs

I have dealt with NewEgg for decades since they were a brick and mortar. For some reason this form won't let me use their former name which is really dumb. Otherwise, no complaints ever. This product arrived when and as advertised and works just fine. I'm very satisfied.

0 out of 1 people found this review helpful. Did you? Yes No

  • Anonymous

4 out of 5 eggs Easy shopping experience

I really enjoy shopping at NewEgg. However, I do not like getting 4 emails for every order.It's annoying.

0 out of 1 people found this review helpful. Did you? Yes No

  • Jeffrey

4 out of 5 eggs entry level fans

So far so good

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  • Carlos Gaviria

4 out of 5 eggs Worst Seller I ever had to deal with

Never received the item, I even contacted usps my self to find out what happened Seller did not take responsibility for the item and I lost $430 dollars

DIWUER Response:

Dear customer Hi We have been actively communicating with USPS. However, USPS replied that the missing package could not be found. We will bear the loss and give you a full refund. Please pay attention to the progress of the refund in the background. We are sorry for bringing you inconvenience. Thank you for your understanding have a beautiful day

0 out of 1 people found this review helpful. Did you? Yes No

  • Natanael O.

4 out of 5 eggs A Regrettable Purchase

Bought this from a third party seller for $60 thinking that's a sale. As they stated, the product is shipped from China and took more than 15 days to arrive. So if your have real patience then go for it but be cautious of the state of the package on arrival. Even though I received it in a multilayered bubble wrapping, the box looks as if it has been sat on in one side. So I hope I works. The kicker here is that Lian Li sold it for about $45 and newegg shipping within a couple of days after my purchase. So my advice is have patience if you wish to avoid this type of experience.

1 out of 2 people found this review helpful. Did you? Yes No

  • Anonymous

4 out of 5 eggs I am very satisfied!

It works well without any problems.

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  • Anonymous

4 out of 5 eggs Easy to install and very effective.

Great in every way!

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  • Anonymous

4 out of 5 eggs reliable

The product is tightly packed. satisfying

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  • Anonymous

4 out of 5 eggs Very efficient

Very easy to install, the instructions are clear and accurate.

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Seller Profile: DIWUER