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Seller Profile: dmdsystems

dmdsystems

DMD Systems delivers IT Asset Disposition solutions adhering to the most rigorous security and environmental standards to convey confidence for companies who value their reputation and our world.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

Terms and Conditions: All items are warrantied for 90-days, DOA only, unless otherwise stated. Any discrepancies must be brought to our attention via RMA or email within 48 hours of receipt. To return an item, you must complete an RMA form (dmdsystems.com/index.php/rma). Failure to follow RMA instructions will result in rejection. A 15% restocking fee will be assessed on all returns found to be functional. DMD is not responsible for freight delays, damage, or misrouting by freight companies. DMD will insure for the declared value unless otherwise instructed in writing. If shipping damage is present, customer must initiate a claim with the shipper if shipped on customer or third party account. NOTE: Original packaging material must be kept until a claim has been approved by your freight provider failure to keep material will nullify any freight claims or damage.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

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Seller Profile: dmdsystems