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Seller Profile: Electric PC

Electric PC

Hello, everyone. We are a professional technology trading company, focusing on computers and peripheral accessories, mainly expanding the European and American markets, providing customers with high-quality products, providing more services, and creating more value

For RMA services and other inquiries, please email us directly. May not be able to answer the call.

Email: ahzhifen@163.com

Working hours: Monday to Saturday, GMT+8 (PST+16) 9:00-18:00.

We provide quality products at competitive prices and provide knowledgeable and friendly customer support.

We strive to provide our customers with the best online shopping experience.

We offer the best price does not mean that we skip customer service.

*Note: We will pay you all international taxes and fees. *

**Please contact us for a solution before leaving any negative feedback. We will solve the problem as soon as possible. **

***If you want to apply for RMA, please take a photo of the product and send us an email. We will reply within 24 hours. thank you. ***

****If your order is not delivered within the promised time (8-15 working days for economic transportation / 5-7 working days for standard transportation / 3-5 working days for expedited transportation), we will partially exempt The shipping cost will be refunded to you. ****

If the reason for the return is DOA (photos or other proofs sent to us by email are required), we will bear the return shipping costs. Return to the US address instead of China.

Regarding feedback:

*Before receiving any negative feedback, please contact us for a solution. (Leaving negative feedback will not solve any problems.)*

We have a professional service team to prepare for you.

Thank you very much for visiting our shop

Best wishes for you

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

Electric PC Return Policies
. All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Electric PC
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial number intact on product and on retail package (Proof of Purchase)
. All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the invoice date and valid RMA numbers will be provided by Newegg

Additional Return Requirements and Policy:
1. All return or replacement request will be processed within 5 business days after returned item is received by Electric PC
2. Shipment received with visible damages must be reported to us within Three (3) calendar days of the delivery date. In the event an item is sold without shipping charge, Electric PC will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses and restocking fee unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Electric PC.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Electric PC will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Returns are subject to restocking fees and return shipping fees. For products that are eligible for return or replacement, the return shipping labels are free for returns or replacement of the same item within the applicable return policy period and return reasons. Electric PC does NOT charge restocking fee and return shipping labels within return policy period for returns of damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website. In the event a returned product which is not defective, not the original product that was sent to you, or the product does match what was shown on the Site after our inspection, the product will be returned to you at your cost and the return shipping cost initially covered by Electric PC will instead be deducted from the refund amount along with any necessary restocking fee that may apply.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 12 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs

Very happy

Did you find this review helpful? Yes No

  • Todd M.

4 out of 5 eggs Had to ship the item back

The item did not work at all.

1 out of 1 people found this review helpful. Did you? Yes No

  • Ellen

4 out of 5 eggs Satisfactory!

Recommend this seller!

Did you find this review helpful? Yes No

  • Mullendore

4 out of 5 eggs Fast shipping

Fast shipping and great customer service

Electric PC Response:

Thank you very much for your brother’s support. Our company will continue to provide great products and services to electronic technology enthusiasts.

1 out of 1 people found this review helpful. Did you? Yes No

  • Anonymous

4 out of 5 eggs good quality

good quality items and fast delivery recommend this seller!

Electric PC Response:

Thank you very much for your brother’s support. Our company will continue to provide great products and services to electronic technology enthusiasts.

1 out of 2 people found this review helpful. Did you? Yes No

  • Anonymous

4 out of 5 eggs Obviously Not New

Although the seller listed the product as "New", it clearly was not. It was packaged in a non-factory anti-static bag and the frame was bent and scratched. However, the product does work.

Electric PC Response:

Oh! My dear friend, I really don’t want to hear these news. I’m very sorry, it’s our responsibility and we will never evade it. I believe that next you will see a different us. Continue to provide customers with a good shopping environment and exquisite packaging. Thank you

3 out of 4 people found this review helpful. Did you? Yes No

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Seller Profile: Electric PC