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Seller Profile: Global Union

Global Union

Global Union Multi Services Inc, is an American company, located in Fort Lauderdale, Florida. Everything we do is thought for innovation. We have grown this business by creating experiences that people love, focused on putting together your environment easier and more comfortable through technology and other goods, every touch is a new opportunity to increase your satisfaction into a whole new level, we are here to guide you on every step of your purchase. We provide our customers the highest quality of products, that are guaranteed to meet their expectations and needs to keep them satisfied. We believe that is important to keep an eye on the latest trends in technology and put our customers wishes first. We are more than just a store. We want to enhance your lifestyle as easily as possible, that is why we have developed this comfortable platform where you will have easy access to all the innovative features.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

Global Union Return Policies
. All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Global Union
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial number intact on product and on retail package (Proof of Purchase)
. All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the invoice date and valid RMA numbers will be provided by Newegg

Additional Return Requirements and Policy:
1. All return or replacement request will be processed within 5 business days after returned item is received by Global Union
2. Shipment received with visible damages must be reported to us within Three (3) calendar days of the delivery date. In the event an item is sold without shipping charge, Global Union will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses and restocking fee unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Global Union.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Global Union will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Returns are subject to restocking fees and return shipping fees. For products that are eligible for return or replacement, the return shipping labels are free for returns or replacement of the same item within the applicable return policy period and return reasons. Global Union does NOT charge restocking fee and return shipping labels within return policy period for returns of damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website. In the event a returned product which is not defective, not the original product that was sent to you, or the product does match what was shown on the Site after our inspection, the product will be returned to you at your cost and the return shipping cost initially covered by Global Union will instead be deducted from the refund amount along with any necessary restocking fee that may apply.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 147 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs All process was a lit

Really recomended store

1 out of 2 people found this review helpful. Did you? Yes No

  • Anonymous

4 out of 5 eggs Thanks

Fast delivered with all as they described

1 out of 2 people found this review helpful. Did you? Yes No

  • Anonymous

4 out of 5 eggs No problems

Delivered days earlier than expected. Memory worked perfectly - 32GB to expand my PC to 64GB (existing 32GB was the HyperX brand, also from Kingston, but from before HyperX was acquired by HP). Both sets had the same spec (3733). My biggest concern was that it all worked together, and that has not been an issue at all - all 64GB is running with the Intel XMP profile.

1 out of 2 people found this review helpful. Did you? Yes No

  • Iraida Piñate

4 out of 5 eggs Expert people:

Global did a really good job with my product

1 out of 2 people found this review helpful. Did you? Yes No

  • Anonymous

4 out of 5 eggs Trusted Store

I would definitely buy from this seller in the future. shipping was quick enough and mi package was on perfect condition, good experience, thanks.

1 out of 2 people found this review helpful. Did you? Yes No

  • Maria Ardiles

4 out of 5 eggs A bussines to trust

i will recomended you, thanks for the service provided

2 out of 3 people found this review helpful. Did you? Yes No

  • David S.

4 out of 5 eggs Selling open box as NEW

Recommend this seller to another New Egg customer, absolutely Not! After leaving negative feedback due to the Motherboard being used and broken they contacted me with an offer to give me a new Motherboard for free if I changed my review. Unfortunately they missed the boat. Misleading customers while attempting to rip me off wasn't a good move. This seller should assess their commitment to fairness in the market place. I was not the only customer who was scammed by this seller. Just read the reviews before dealing with these scammers!

2 out of 4 people found this review helpful. Did you? Yes No

  • Sergio M.

4 out of 5 eggs Just as ordered

I just have a good experience buying from this seller, recomended

2 out of 3 people found this review helpful. Did you? Yes No

  • Dwann T

4 out of 5 eggs Good time delivered

All was a 5 stars process

2 out of 3 people found this review helpful. Did you? Yes No

  • Nathan O.

4 out of 5 eggs Incorrect item shipped, incorrect tracking # provided

I ordered a WD Black SN750 w/ heatsink, they shipped me a WD Blue SN530 w/o heatsink. The only thing correct was the capacity and the fact it was an M.2 NVMe SSD. There was extra confusion since the tracking info listed delivery for the day after I received it, but as it turns out that was a package destined for someone else. The packing slip shows the manufacturer model # for the SN750, but the stock numbers match the inner static shield's label for the SN530. The listing also lists this as a NEW product, but it was not in retail packaging, instead was in a seller-labeled static shield, so this does not appear to be a NEW product, but rather a used/refurbished product. This suggests they have the product mis-advertised in multiple ways.

2 out of 4 people found this review helpful. Did you? Yes No

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Seller Profile: Global Union