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Seller Profile: Growkart

Growkart

Our mission is "to meet consumer demand in a demanding world".

Our vision is to engender and satisfy the loyal customer who know exactly what they want, when they want it and how they like it. Our vision includes hands-on customer service making sure each and every customer is treated royally -- completely taken care of to his or her satisfaction.

After years of research and study, the company has developed a unique marketplace for the discriminating shopper, and is prepared to offer our customer special merchandise at the exact moment that they are most prepared to buy. This all encompassing marketplace is an incredible vehicle for satisfying a select segment of consumers who are looking for Quality and Value, and who are loyal to our brand name.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Growkart
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, Growkart will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. Growkart will refund back to your method of payment.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 534 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Dennis D.

4 out of 5 eggs

ordered a nos power supply. it arrived in new condition and works perfectly.

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  • Dana G.

4 out of 5 eggs Speedy service and great product

I was looking for this ASUS DVDRW model for some time, as I trust ASUS as a brand and they manufactured my desktop computer as well as my laptop. The product came in great packaging even sooner than I expected, and it works flawlessly with Linux as promised. Thank you to Growkart.

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  • Laura P.

4 out of 5 eggs Excellent customer service!

Had an issue with delivery. New egg took care of it immediately. I received item the very next day! Will purchase from again!

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  • Anonymous

4 out of 5 eggs Found it!

I like this brand and was happy to find it. Product was in perfect condition, packed properly, shipped on time.

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  • DAVID K.

4 out of 5 eggs

I'm super happy with order fulfillment and their customer-focused attitude. Would order again.

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  • Walter B.

4 out of 5 eggs

Tracking was nonexistent.

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  • Steven W.

4 out of 5 eggs

I recommend this seller, item was shipped fast and the item was as described.

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  • Thomas R.

4 out of 5 eggs Received very late but shipped...

The cables seemed to take a really long time to arrive. I cannot blame Growkart as I contacted then and they were responsive. The cables when ordered were processed for delivery the same day. Although disappointed about the time it took, I received the item early Feb. (I cannot recall the exact date as I was not in desperate need). Overall I think they did a good job despite the circumstances out of there control.

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  • R P.

4 out of 5 eggs

NewEgg is a great company, but it takes too long for things to arrive. The grip came in 2 weeks, I am still awaiting the card. Was very disappointed was able to go to Target and get the card off the rack. I Will not order anything like this again from NewEgg. bad experience.

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  • Michael H.

4 out of 5 eggs

Seller had to cancel my order because they did not have the item in stock.

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Seller Profile: Growkart