Home
Home > 
Seller Profile: hedaoyi

hedaoyi

Shenzhen SiJiaLi Trading Co., Ltd. is a well-qualified company, located in Shenzhen, China, the largest electronics production and processing city in China. Shenzhen SiJiaLi Trading Co., Ltd. occupies a natural advantage and trades commodities through other e-commerce platforms such as Amzon, Aliexpress, Lazada, Wish, cdiscount, etc., and the products are exported to all over the world. Shenzhen SiJiaLi Trading Co., Ltd. is also a company pursuing integrity. Its core value is "innovation, quality, and reliability." It is our aim to do a good job in serving products and customers.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 15.00%

RMA Policy

hedaoyi Return Policies
. All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from hedaoyi
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial number intact on product and on retail package (Proof of Purchase)
. All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the invoice date and valid RMA numbers will be provided by Newegg

Additional Return Requirements and Policy:
1. All return or replacement request will be processed within 5 business days after returned item is received by hedaoyi
2. Shipment received with visible damages must be reported to us within Three (3) calendar days of the delivery date. In the event an item is sold without shipping charge, hedaoyi will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses and restocking fee unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by hedaoyi.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. hedaoyi will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Returns are subject to restocking fees and return shipping fees. For products that are eligible for return or replacement, the return shipping labels are free for returns or replacement of the same item within the applicable return policy period and return reasons. hedaoyi does NOT charge restocking fee and return shipping labels within return policy period for returns of damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website. In the event a returned product which is not defective, not the original product that was sent to you, or the product does match what was shown on the Site after our inspection, the product will be returned to you at your cost and the return shipping cost initially covered by hedaoyi will instead be deducted from the refund amount along with any necessary restocking fee that may apply.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 123 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
Go
  • Xen

4 out of 5 eggs

I would not recommend Newegg to anyone. It was a terrible experience and I lost money. I returned some items and requested a refund for those items I had purchased and also requested a replacement for a motherboard but I was sent a bad motherboard with bent pins for the second time in a row. I wish I had requested a refund instead. This was for a build for a customer and this action left me with no other choice than to purchase a new motherboard from Micro Center. I am now stuck with a bad motherboard purchased from Newegg.

Did you find this review helpful? Yes No

  • Richard M.

4 out of 5 eggs Just so

Just so

Did you find this review helpful? Yes No

  • Ruben T.

4 out of 5 eggs CPU cooler

Great buy! Good material. It does what I needed to do. Thank you.

Did you find this review helpful? Yes No

  • Greg S.

4 out of 5 eggs Fast and fair price

So far so good. Plugged into PCIe ports as I got 2 of these and they work as expected.

Did you find this review helpful? Yes No

  • Matthew T.

4 out of 5 eggs Seller was very responsive and resolved problem quickly.

Seller has proven to provide quick and diligent service. There was a problem with my original order, where the item that was sent to me was similar but different. That was an unfortunate mistake. The positive outcome, however, is more important. The seller was quick to respond to my concerns and resolved the issue by quickly sending out the correct item. I am very appreciative of the great customer service I received from this seller and feel very comfortable recommending them to others.

Did you find this review helpful? Yes No

  • Anonymous

4 out of 5 eggs it was OK

The panels on the outside are slightly shifted and stick out on one end. Not really visible but you can feel it every time you pick it up, making it feel super cheep.

Did you find this review helpful? Yes No

  • LOREN H.

4 out of 5 eggs

Second purchase. Ideal for smaller server installations

Did you find this review helpful? Yes No

  • Martin V.

4 out of 5 eggs Good

Yes

Did you find this review helpful? Yes No

  • Michael S.

4 out of 5 eggs Entry level

Being this the first time owning one it's ok it holds my card as needed, are better ones out there sure but I don't see a need to buy anything other than the one I have.

Did you find this review helpful? Yes No

  • Anonymous

4 out of 5 eggs There was a problem with the dashcam

Seller was willing to help me with the problem with the dashcam, but I had to return it because a part that needed to secure the dashcam to the windshield was a wrong part or bad design.

Did you find this review helpful? Yes No

Home
Home > 
Seller Profile: hedaoyi