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Seller Profile: Homall

Homall

Established in 2012,
Homall is a manufacturer and trader specialized in the research, development and production of Gaming chair,bar stool,office chair,dining chair with our own brand “Homall”. Homall's mission is to provide every customer with a comfortable, safe, and durable chair, so our products start from the selection of raw materials to the completion of production. All of our products comply with international quality standards and are greatly appreciated in a variety of different markets throughout the world. If you are interested in any of our products or would like to discuss a custom order, please feel free to contact us. We are looking forward to forming successful business relationships with new clients around the world in the near future.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Homall
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, Homall will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. Homall will refund back to your method of payment.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 1320 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Christopher D.

4 out of 5 eggs Cheap chairs manufacturer

The chair I was sold was $150 and acted like a dollar store chair. Cushion flattered, arm rests are awkward and loose, pleather falls apart, swivel part breaks. Would never buy again.

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  • Anonymous

4 out of 5 eggs Excellent

Thank you

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  • Sandra Dones

4 out of 5 eggs S Racer Gaming Chair

Received chair on-time. Liked that there was a label warning you to be careful when opening the box to not cute through the leather of the chair. Everything was packed nicely and everything I needed to build the chair was included for me. Chair is as the vendor described. Satisfied with product and would recommend this vendor, they have good prices.

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  • Anonymous

4 out of 5 eggs Horrible customer service/experience

Originally said to be shipped within 1-3 days. After 10 days of the item being in "shipping " status WITHOUT even being picked up by FedEx, I contacted Newegg and then the complaint was sent to the seller. I received an email asking if I could possibly wait ANOTHER "few days " so I replied asking for a definition of a "few days " never got a response but the next day it was finally delivered to my son in a damaged box. I'll update this if the product itself has been damaged. Overall, a horrible experience to be honest and I truly try to be understanding.

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  • Shannon Morley

4 out of 5 eggs This was an excellent buy!

This item came earlier than expected. My boyfriend is so very happy with his Christmas present

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  • Kevin P.

4 out of 5 eggs Very impressed.

Received the chair with a threaded insert missing from the seat. Messaged the seller and received a response within minutes. The new part arrived in a couple of days and the chair is perfect. Would definitely buy from this vendor again!

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  • Anonymous

4 out of 5 eggs Everything was fine

Seller shipped promptly. The gaming table arrived in excellent condition, no issues. Very nice transaction.

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  • Anonymous

4 out of 5 eggs

Delivery was on time and items in great condition. First time ordering through this site and I will be a return customer.

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  • Flightsimmer07

4 out of 5 eggs Okay

Package showed up on time. The product was not as described or as pictured. Same dimensions but the construction was different. The instructions that came with it showed the correct pieces, but the manufacturer marked out by hand the removed pieces. I can't speak on customer service because I haven't contacted them.

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  • Anonymous

4 out of 5 eggs Very professional

Thank you for your service

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Seller Profile: Homall