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- Seller Profile: Huanuo
Huanuo
HUANUO’s proven products, fast and efficient service, ongoing support and development make us a clear choice when deciding what products to use in your home or office space.
Our Core Values
1. Safe and Quality
2. Innovation and Exploration
3. Customer Responsiveness
4. Passionate Contribution & Empowerment
5. Continuous Improvement and Long-term Growth
Why Choose Us
Experienced R&D Team
HUANUO has an R&D team with 15 years of experience. Our engineers are using the most modern design equipment available today. They’re constantly going through rigorous training to enhance their abilities. Our dedicated engineers are responsible for the product design, innovation solutions and practical product designs.
OEM/ODM Service
HUANUO provides OEM/ODM service according to your requirements; we have over 15 years of OEM/ODM experience for domestic and overseas clients. Our design and customer service team closely cooperates with you to meet your needs. We guarantee high quality products with competitive pricing, prompt delivery and differentiating services. Our factory is located in Pearl River Delta area with convenient export transportation access.
Strict Quality Control
HUANUO is committed to a perfect production process on all products we provide. We also provide a professional certification by ROHS, UL and other agencies. We are committed to safety and quality at every step. HUANUO comprehensive quality assurance program used in our supply chain ensures the highest quality on each product we make. Our strict quality testing and control process ensures quality and reliability of our products and has made our brand known and trusted around the world.
On Time Delivery
HUANUO’s impeccable manufacturing management & rapid delivery ensures on time delivery. Our factory has enough production capacity and flexible management to meet different demands from different customers. For each order, the quantity and lead-times are flexible and negotiable based on your’ requirements. Our professional key account service team will closely follow your order to make sure it is produced on time and immediately shipped via ocean or air when completed.
Return Policy
Standard Return Policy
- Return for refund within: 30 days
- Return for replacement within: 30 days
- Restocking Fee: 15.00%
RMA Policy
All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Huanuo
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, Huanuo will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. Huanuo will refund back to your method of payment.
RMA instructions
When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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- Seller Profile: Huanuo
