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Seller Profile: Huanuo

Huanuo

HUANUO AV Technology is a worldwide supplier and a specialty manufacture of ergonomic solutions for your business or home office. Our 15 years of experience in developing and manufacturing of monitor mounts, TV mounts, stands and accessories has made HUANUO one of the leading brands in our industry. Our experience in design and manufacturing has created a series of products that are easy to use, safe, and effective in relieving fatigue that you are faced with in your work environment.

HUANUO’s proven products, fast and efficient service, ongoing support and development make us a clear choice when deciding what products to use in your home or office space.

Our Core Values
1. Safe and Quality
2. Innovation and Exploration
3. Customer Responsiveness
4. Passionate Contribution & Empowerment
5. Continuous Improvement and Long-term Growth

Why Choose Us

Experienced R&D Team
HUANUO has an R&D team with 15 years of experience. Our engineers are using the most modern design equipment available today. They’re constantly going through rigorous training to enhance their abilities. Our dedicated engineers are responsible for the product design, innovation solutions and practical product designs.

OEM/ODM Service
HUANUO provides OEM/ODM service according to your requirements; we have over 15 years of OEM/ODM experience for domestic and overseas clients. Our design and customer service team closely cooperates with you to meet your needs. We guarantee high quality products with competitive pricing, prompt delivery and differentiating services. Our factory is located in Pearl River Delta area with convenient export transportation access.

Strict Quality Control
HUANUO is committed to a perfect production process on all products we provide. We also provide a professional certification by ROHS, UL and other agencies. We are committed to safety and quality at every step. HUANUO comprehensive quality assurance program used in our supply chain ensures the highest quality on each product we make. Our strict quality testing and control process ensures quality and reliability of our products and has made our brand known and trusted around the world.

On Time Delivery
HUANUO’s impeccable manufacturing management & rapid delivery ensures on time delivery. Our factory has enough production capacity and flexible management to meet different demands from different customers. For each order, the quantity and lead-times are flexible and negotiable based on your’ requirements. Our professional key account service team will closely follow your order to make sure it is produced on time and immediately shipped via ocean or air when completed.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Huanuo
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, Huanuo will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. Huanuo will refund back to your method of payment.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

5 out of 5 eggs Based on 609 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • sherdp@gmail.com S.

4 out of 5 eggs Perfect

I got one that supported way more than I needed to ensure they didnt sag.well the monitors are not heavy enough to adjust them up or down. They just stay at the upper most position, which in my case isnt an issue, but if you are looking to buy get one that matches the weight of your monitors. I even adjusted arm tension 8 or 9 times and they are still to light to move down. Im not sure if I can keep adjusting or not so I just left them. Again I needed them high anyway so not a deal breaker for me. Other than that they are great. The added USB at the base might be handy. I installed them, just not sure Ill use them since I have several on the front of me PC. I have 27 HP QHD. They are heavy but not heavy enough. Hope this helps someone!

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  • Mike C.

4 out of 5 eggs Huanuo for monitor stands. Why exactly would you choose another?

The monitor stand seems to be constructed with high-quality metal and a small number of plastic parts. It's impossible to know at this early stage how well the supporting parts will age, but they are highly flexible, very sturdy in supporting a 34-inch ultra-wide, and tall enough to raise it over a new monitor below. I can't fathom paying double or triple the price for the exact same support of a monitor. The only thing that would change my mind is if the parts to not age well and the monitor support were to sag. No signs of this happening after a few weeks of use.

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  • Anonymous

4 out of 5 eggs very good product

Quality and build is exception for this product.

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  • Bryan L.

4 out of 5 eggs Overall satisfied, ran into a kink - resolved quickly.

The stand is solid, easily attached (hung) The delivery of it initially was on time, but a part was missing - but no worries because they were quick to fix the issue and in 3 days I was good to go

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  • Anonymous

4 out of 5 eggs Very well built product for the price.

It did what I wanted it to do. Mounted to monitors on back of desk. Solid construction and sturdy.

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  • Anonymous

4 out of 5 eggs Great monitor stand

Installed easily

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  • Travis C.

4 out of 5 eggs Its an alright product

All the screws that come on the brackets that mount the monitor to swivel were not able to be tightened to keep the screen to where you want it

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  • Jazmine

4 out of 5 eggs Pretty good

I like this item alot, I just underestimated the height that my monitor would be at so I feel like Im breaking my neck looking up to my second monitor but overall I really enjoy it so far

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  • Zoilo M.

4 out of 5 eggs Great Product & seller!

Products shipped are as seller describes. Super fast shipping!

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  • IT Mgr.

4 out of 5 eggs Good Product

This is the second one of these that we have purchased. Solidly built and competitively priced, it works well for situations where an over and under monitor setup is needed. I will note that the setscrews to lock the tilt can be hard to access once the monitors are set up if you can't easily get behind them. We now get them adjusted and locked down before placing in the final location.

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Seller Profile: Huanuo