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Seller Profile: HUNSN Computer

HUNSN Computer

WHO IS HUNSN
Shenzhen Shi Han Song Ke Ji You Xian Gong Si (hereinafter referred to as “HUNSN”) is a high-tech enterprise approved and registered by relevant state departments. The company focuses on the research and development, production and sales of products in the computer subdivision field. Products include fanless industrial computers, industrial touch all-in-one computers, embedded fanless computers, mini pcs, multi-network-port network security servers, computer motherboards, all-aluminum small cases, etc. Our products have been widely used in industrial control, energy, medical, education, telecommunications, multimedia, network security, intelligent traffic control, finance, power, environmental protection, automation equipment and many other fields, and it is one of China's outstanding innovative computer technology IT high-tech enterprises.

R&D AND INNOVATION
HUNSN attaches great importance to independent R&D and innovation, and has more than 10 years of R&D and manufacturing experience. "Focus on the development of computer hardware and become the driving force of artificial intelligence to change the world" is our glorious mission. HUNSN takes the domestic experienced R&D team as the main body, with advanced equipment and perfect service system as the guarantee, with the help of the good cooperative relationship with the upstream chip manufacturers such as Intel, and the supply chain advantage of China manufacturing, HUNSN continues to provide customers with high-quality products with leading technology and low prices.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 15.00%

RMA Policy

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from HUNSN Computer
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, HUNSN Computer will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. HUNSN Computer will refund back to your method of payment.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

5 out of 5 eggs Based on 29 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Roy D.

4 out of 5 eggs Excellent product with great customer support

I chose a model without RAM or SSD. It was easy to add those myself. I installed OPNSENSE without issue. The only drawback is a poor quality 12v transformer with power plug, but that does not take away from the quality of the appliance. I would definitely buy from HUNSN again. One warning: This is a DIY appliance, so don't expect it to work out of the box.

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  • Melvin M.

4 out of 5 eggs HUNSN Hong Kong

best micro-PCs ever - better than a NUC-PC, if you know computers you know what a NUC is best customer service ever, ask a question, get an answer so impressed, I purchased again from HUNSN

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  • Joe M.

4 out of 5 eggs Great seller computer as described

Great seller delivered fast as advertised computer works great

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  • Vince K

4 out of 5 eggs Elena and tech guys were very helpful in making sure my computer worked as advertised!

After a couple of months, my screen starting tearing and acquired random black lines. I thought the GPU might be going but Elena said she wouldn't abandon me until it was working perfectly. Her tech guys suggested I try a different HDMI cable which proved to be the solution! I highly recommend their products and service and would purchase from them again.

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  • Christopher S.

4 out of 5 eggs Poor delivery from DHL as usual!

DHL say they tried to deliver but "seller was not home" they say. This is a factory and our receiving is open from 6am to 8pm so dont see how they where not able to deliver. I would recommend you change your shipping company as your current 1 is letting your service down

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  • Larry B.

4 out of 5 eggs Excellent value computer

yes

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  • Brian J.

4 out of 5 eggs Quality product delivered as promised

Shipped quickly and packaged so as to avoid damage.

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  • Melvin M.

4 out of 5 eggs HUNSN Hong Kong

Product worked as advertised and excellent craftsmanship, definitely would buy again from HUNSN

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  • Anonymous

4 out of 5 eggs Way faster than expected

I hadn't realized this product was coming from China until I got shipping notifications. So I then expected 2-3 weeks before delivery. Then two days later it showed up at my door. A follow-up email from the seller ensuring I was happy with the order came the following day. I'm very happy with this seller and will consider them equal to NewEgg in their fulfillment capability from now on. If all NewEgg sellers could have this level of service, NewEgg might beat all other sites for the company getting most of my business. Bravo!

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  • Lisa A.

4 out of 5 eggs Return

Computer came loaded with viruses.

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Seller Profile: HUNSN Computer