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Return Policy
Standard Return Policy
- Return for refund within: 30 days
- Return for replacement within: 90 days
- Restocking Fee: 15.00%
RMA Policy
We offer only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a credit back to your account, or exchange the merchandise. By placing an order, you agree to the following return policies and Instructions.
All returns must include the following or it will be rejected and returned back to you at your cost:
• Product purchased from our Newegg Marketplace store ONLY
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial# intact on product and on retail package (Proof of Purchase)
• Valid RMA number obtained from website or customer service for the correct product and order (follow below return instruction to apply RMA#)
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold with "free-shipping", we will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. We will refund back to your method of payment.
RMA instructions
When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
Feedback
Based on 55 ratings |
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No issuesReviewed on Mar 01, 2018 No issues Did you find this review helpful? |
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would use againReviewed on Jan 26, 2018 was all fine Did you find this review helpful? |
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Excellent portable Monitor!Reviewed on Oct 13, 2015 I bought a Gechic On-Lap 1302 monitor and I love it! I use it with my Mac Mini when I travel and it performs great! Nice and thin and light! The company has been very helpful with customer service and helpful!!! Did you find this review helpful? |
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Great product!Reviewed on Jul 09, 2015 Super fast shipping. Great products! Did you find this review helpful? |
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Good ProductReviewed on Jul 09, 2015 Wasn't able to use with older OS. Kept it for other purposes. Did you find this review helpful? |
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Wear and Tear itemReviewed on Oct 28, 2013 I sent an inquiry to GeChic with concern about the HDMI cable failing in less than one year. It took two emails before receiving a response that the cable required to make this work is considered a "wear & tear" item. The GeChic support rep emailed me a link to purchase a replacement cable. It would be helpful to have this information prior to the purchase of this second monitor accessory. I went ahead and purchased the replacement cable and now have a working screen. Still, I am very disappointed in the build quality of the supplied cable. We shall see how long the replacement lasts. Did you find this review helpful? |
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DisappointedReviewed on Feb 01, 2013 It took me some time to figure out how to get this working. I am not very tech savvy. It worked well, but the buttons on the front of the monitor did not work. I could not turn it on and off or use any of the buttons to make adjustments to brightness etc. The green blocks that are supposed to hold the monitor are worthless. You definitely need another way to stand it up. I returned my monitor because of he button issue. Did you find this review helpful? |
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GeChic On-Lap 1302 13.3” Portable and USB powered Thin, Light, and Plug & Play LCD MonitorReviewed on Jun 28, 2012 Item is as easy to use as expected; plug & play. Thank you! Did you find this review helpful? |
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Reviewed on May 07, 2012 VERY NICE Did you find this review helpful? |
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go buy somewhere else!Reviewed on May 01, 2012 item was not compatible with my device, had a had time returning. Make sure you want the item because you won't be able to return it like others Did you find this review helpful? |
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