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Seller Profile: Idosha Online B2B

Idosha Online B2B

Our Customer service team : Idosha@yeah.net

Idosha is an online retail store of consumer electronics, general home products, marine equipment, professional audio & video gear, sports/outdoor products and the list goes on.

Idosha always offer low prices on hundreds of thousands of name brand products. Our well-equipped facilities and excellent quality control throughout all stages of production enable us to guarantee total customer satisfaction. As a result of our high quality products and outstanding customer service, we have gained a global sales reaching the USA, Canada, Turkey, Indonesia, Germany, France, Greece, Italy...

If you are interested in any of our products or would like to discuss a custom order, please feel free to contact us. We are looking forward to forming successful business relationships with new clients around the world.

ABOUT PRODUCTS
https://www.newegg.com/Idosha-online
We now have 700+ kinds of Newegg Premier Eligible products including gaming mouse&keyboards,PC components/accessories,etc.

ABOUT SHIPPING
*Please track your package here. https://www.trackingmore.com/
If you can't track it just email us, we will send you the shipping information

ABOUT WARRANTY
Contact Idosha@yeah.net get the free pre-paid shipping label ! Return it to our USA warehouse
We offer 180 days satisfaction guaranteed warranty which include 30 days refund period and 30 days replacement period.
We will cover the return shipping fee if the return reason is DOA(need pictures or other proof emailed to us).

ABOUT FEEDBACK
*PLEASE CONTACT US FOR RESOLUTIONS BEFORE LEAVING ANY NEGATIVE FEEDBACK. (leaving negative feedback can't solve any problem)
We have a professional service team here ready for you.

For more assistance:
Email: Idosha@yeah.net

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

NOTE : We offer the friendly customer service, Return any item for any reason within 30 days !
When you need to set up the return, Please contact us via the email in advance, so that we can offer the pre-paid shipping label to you. our email address : idosha@yeah.net


Idosha Online B2B Return Policies
. All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Idosha Online B2B
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial number intact on product and on retail package (Proof of Purchase)
. All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the invoice date and valid RMA numbers will be provided by Newegg

Additional Return Requirements and Policy:
1. All return or replacement request will be processed within 5 business days after returned item is received by Idosha Online B2B
2. Shipment received with visible damages must be reported to us within Three (3) calendar days of the delivery date. In the event an item is sold without shipping charge, Idosha Online B2B will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses and restocking fee unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Idosha Online B2B.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Idosha Online B2B will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Returns are subject to restocking fees and return shipping fees. For products that are eligible for return or replacement, the return shipping labels are free for returns or replacement of the same item within the applicable return policy period and return reasons. Idosha Online B2B does NOT charge restocking fee and return shipping labels within return policy period for returns of damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website. In the event a returned product which is not defective, not the original product that was sent to you, or the product does match what was shown on the Site after our inspection, the product will be returned to you at your cost and the return shipping cost initially covered by Idosha Online B2B will instead be deducted from the refund amount along with any necessary restocking fee that may apply.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 16 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Christopher M.

4 out of 5 eggs Awesome Customer Service!!

Due to the holiday season the product didn't show up. The tracking indicated that it was delivered on time, but it never showed up to my house. The seller contacted me by email and asked if I received the product or not, and since I hadn't received it yet; they sent out another one free of charge with expedited shipping!!! Would definitely recommend Idosha Online if only for their awesome customer service! Thanks!

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  • Calvin B.

4 out of 5 eggs Terrible technology interface, poor response, poor shipping process.

I would not recommend to other buyers. Poor shipping coordination and process, not technology interface to follow up. Competitors sell the same products and deliver the next day, usually for the same or better price.

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  • Anonymous

4 out of 5 eggs AVOID THIS SELLER

Tracking sat at "Label created" for over a week despite them claiming they "sent it from their US warehouse with fast shipping". Well here I am still no item and there was no update to tracking until after I submitted for a refund which canceled the refund request and as of 12/26 it was apparently delivered to some place in NYC... nowhere near where I even live. Avoid this seller. Nothing but a headache.

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  • Ben H.

4 out of 5 eggs Excellent Camera Quality!

Camera came packed nice and neat there were no issues with it at all. Delivery was delayed because UPS had USPS ship it, but that's to be expected since I had is shipped during the holiday season. I would definitely recommend this Camera for anyone who wants crystal clear picture and streaming.

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  • Leonard C.

4 out of 5 eggs

I would recommend Newegg for their parts and pieces availability prompt service and fair pricing, my go to supplier of choice

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Seller Profile: Idosha Online B2B