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Seller Profile: INVENNION LLC

INVENNION LLC

INVENNION Is committed to deliver high end products to end user.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 15.00%

RMA Policy

INVENNION LLC Return Policies
. All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from INVENNION LLC
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial number intact on product and on retail package (Proof of Purchase)
. All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the invoice date and valid RMA numbers will be provided by Newegg

Additional Return Requirements and Policy:
1. All return or replacement request will be processed within 5 business days after returned item is received by INVENNION LLC
2. Shipment received with visible damages must be reported to us within Three (3) calendar days of the delivery date. In the event an item is sold without shipping charge, INVENNION LLC will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses and restocking fee unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by INVENNION LLC.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. INVENNION LLC will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Returns are subject to restocking fees and return shipping fees. For products that are eligible for return or replacement, the return shipping labels are free for returns or replacement of the same item within the applicable return policy period and return reasons. INVENNION LLC does NOT charge restocking fee and return shipping labels within return policy period for returns of damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website. In the event a returned product which is not defective, not the original product that was sent to you, or the product does match what was shown on the Site after our inspection, the product will be returned to you at your cost and the return shipping cost initially covered by INVENNION LLC will instead be deducted from the refund amount along with any necessary restocking fee that may apply.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 63 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs Trusted Seller!!!!

Fast ship. Accurate tooner i will definitely buy again!!!

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  • Anonymous

4 out of 5 eggs Great service - faster shipping that expected

I would recommend this shipper

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  • Anonymous

4 out of 5 eggs Good Sellers

Would order from sell again of need pc parts, issue with delivery order was with FedEx, not seller. This is why still 5 of 5 eggs.

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  • Anonymous

4 out of 5 eggs Good service

Congratulations!

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  • Dave U.

4 out of 5 eggs OEM battery that worked

I purchased two different batteries for this unit and neither worked. They offered an OEM for half the price from Dell. It worked perfectly with no issues.

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  • Anonymous

4 out of 5 eggs Extremeley upsetting experience

I ordered the Asus Tuf Gaming VG24VQ 24" monitor but was sent the Asus Tuf Gaming 23.6" VG24VQE 23.6". The monitor I ordered was supposed to be 24" not 23.6". They are different versions as well (as seen be VG24VQ and VG24VQE ). I know this is the wrong item because I researched thoroughly before placing the order because I wanted an identical second monitor to the one I currently have. The monitor I ordered has a red circle lining across the monitor. In the images shown for the product, it had a RED outline. The monitor I received has a BLACK outline. It also came in a box that wasn't Newegg. The company guidelines are censoring the "competitor" but just know that it was drop shipped from a more convenient and now more reliable source. I ordered from Newegg expecting them to uphold their quality assurance but I guess I was mistaken to trust them. I am completely upset. The company is not only drop shipping, they are drop shipping the wrong items. If I got the right item but found out it was drop shipped, I would just live with it. However, they sent the WRONG item to me which is absolutely upsetting. Not only are they scamming people and profiting off of it, they are sending the wrong items. If I did not already have this monitor and researched extensively to find an identical one, I would not have known it was not what I paid for. This leads me to believe that unknowing customers will get scammed without knowing they are. Now I have to go through the hassle of printing out a label, taking it to a UPS store, and having it shipped to return. I have to also find a new monitor and wait more days to receive the monitor I had initially ordered. This company is a drop shipping company. I urge you to research thoroughly before placing an order with this company as it seems like they're just ordering the WRONG items from a different company and sending them to you.

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  • Anonymous

4 out of 5 eggs Perfect!!

Fast ship! Recommeded

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  • Michael Kitchenman

4 out of 5 eggs Can't get orders right

I placed 2 separate orders, and the vendor absolutely botched both orders. Wrong items in both orders. Requested replacement on one order, and they instead cancelled / refunded. Do not recommend.

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  • Anonymous

4 out of 5 eggs Amazing!

As described & fast shipping

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  • Anonymous

4 out of 5 eggs Excellent!

I would recommend this seller to others. The product was well packaged and delivered when said.

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Seller Profile: INVENNION LLC