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Seller Profile: IT TECH SPECIALIST STORE

IT TECH SPECIALIST STORE

*** 5 Egg Newegg.com Seller ***



VIP and Immediate Response Service ***



IT Tech Specialist specializing in providing Networking and Server products to the IT community for the past 20 years:
Switches
Routers
Network Modules
Network and controller cards
Server and SSD Hard drives

We ship all orders within 3-4 business days
All orders that weigh under 10lbs are shipped USPS Priority (2-3 business days) as a professional courtesy.

We offer a 5-year replacement warranty for all Newegg Orders (Please be aware all serial numbers are verified before a replacement is sent)

We provide excellent service to our clientele
Please email us for all business inquires
We respond to all email requests within 24 hours

Thank you for visiting our store

IT Tech Specialist Management Team

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 0.00%

RMA Policy

IT TECH SPECIALIST STORE Return Policies
. All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from IT TECH SPECIALIST STORE
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial number intact on product and on retail package (Proof of Purchase)
. All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the invoice date and valid RMA numbers will be provided by Newegg

Additional Return Requirements and Policy:
1. All return or replacement request will be processed within 5 business days after returned item is received by IT TECH SPECIALIST STORE
2. Shipment received with visible damages must be reported to us within Three (3) calendar days of the delivery date. In the event an item is sold without shipping charge, IT TECH SPECIALIST STORE will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses and restocking fee unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by IT TECH SPECIALIST STORE.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. IT TECH SPECIALIST STORE will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Returns are subject to restocking fees and return shipping fees. For products that are eligible for return or replacement, the return shipping labels are free for returns or replacement of the same item within the applicable return policy period and return reasons. IT TECH SPECIALIST STORE does NOT charge restocking fee and return shipping labels within return policy period for returns of damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website. In the event a returned product which is not defective, not the original product that was sent to you, or the product does match what was shown on the Site after our inspection, the product will be returned to you at your cost and the return shipping cost initially covered by IT TECH SPECIALIST STORE will instead be deducted from the refund amount along with any necessary restocking fee that may apply.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

5 out of 5 eggs Based on 59 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs Awesome Seller!

This seller is great to work with. They shipped the item and it came earlier than originally estimated. There was an issue with the item after it arrived, and I contacted the IT Tech Specialist for help. They are very quick to respond and their Customer Service is exceptional. My issue was resolved quickly, and I am very satisfied. I will definitely buy from them again.

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  • Anonymous

4 out of 5 eggs Excellent Service

I would recommend this seller for quick IT orders and help. Helped me out in a pinch.

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  • Ralph S.

4 out of 5 eggs Did Great

Worked hard to make sure my item was delivered

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  • Anonymous

4 out of 5 eggs Item sold as new arrived open box

Just as the title says, i ordered a dock new and it arrived open box without any cables or manuals just the power supply with foam in a cardboard box. This item is not new in box and now I have no idea if it's used or not.

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  • Michael H.

4 out of 5 eggs Excellent service!

Highly recommend this seller!!!

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  • Sierra Peaks

4 out of 5 eggs Products not as described, used sold as new, broken / non functional sold as new.

BEWARE BUYING FROM THIS SELLER: We ordered a new Triplite KVM and received a used / refurbished unit in plain packaging missing all documentation, cables and power adapter. Also, the first fulfilment attempt shipped late. Newegg issued a refund not the market place seller but they did agree to allow the refund. IT Tech Specialist offered to make it right and sent me a second Triplite KVM after the first was returned. The second KVM showed up and was in an OEM box but was none functional. The box had obviously been opened and repacked and was damaged (dropped, corner crushed in) and had water stains on the box. The KVM itself was badly damaged with the metal housing bent on the front right corner. The provided power supply was inoperable, broken and electrically shorted internally (confirmed by testing). I used a know good power supply to test the KVM and it could not complete power on. The entire replacement unit was scrap.

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  • Anonymous

4 out of 5 eggs Excellent

Customer service is excellent. Highly recommend.

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  • Anonymous

4 out of 5 eggs Incorrect power adapter and used

They sent a 130w power adapter when the description states a 240w power supply with 130w power delivery with the xps 15 requires. The 130w ps only gives a 100w pd. This unit also has scratches like it was used.

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  • Adam G.

4 out of 5 eggs Superior

I had a positive shopping experience and would buy again again from this seller in the near future.

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  • Anonymous

4 out of 5 eggs Arrived fast and perfect condition

Highly recommend this seller - I ordered SATA cable and working as expected and arrived on time.

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Seller Profile: IT TECH SPECIALIST STORE