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Seller Profile: Lemon Inc

Lemon Inc

We will send out items in 2 business days, you will get the parcel in 3-15 days.

[Customer Service] You can purchase with confidence because we are dedicated to qualified products and 100% satisfied customer service. If you need help, please contact us through Newegg message or feel free to send us email Then we will contact you back ASAP (Generally in one business day)
Buyers can buy and return goods to our store at any time. If you encounter any problems, such as compatibility, installation system, or other problems, please don't hesitate to contact us. We can provide you with solutions as soon as possible.
[About Feedback] We're glad to tell you that we always leave positive feedback after receipt of payment, and appreciate your positive feedback with 5 eggs on all of the detailed seller ratings. If any questions in your order, please don't hesitate to contact us to serve you and earn your 100% satisfaction before leaving us neutral /negative feedback. Return Policy Standard Return Policy Return for refund within: 30 days Return for replacement within: 60 days Restocking Fee: 15.00% RMA Policy All returns must include the following or it will be rejected and returned back to you at your cost: . Original Condition, no physical damage (exclude damages sustained during transportation) . All accessories, manuals, warranty registration card, etc. . Original UPC/serial# intact on product and on retail package (Proof of Purchase) . Valid RMA number obtained from website or customer service for the correct product and order Additional Return Requirements and Policy: 1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, Lemon Store will refund the amount of sale. 2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received. 3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from SecDin Inc
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, Hongkong Store will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. SecDin Inc will refund back to your method of payment.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 2 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs Lied about shipping location.

Product page listed device was shipping from US, but it shipped from China.

Did you find this review helpful? Yes No

  • SpudsJR c.

4 out of 5 eggs shipping confusion

Yes there was some confusion on both ends but we both got it sorted out, very simple.

Did you find this review helpful? Yes No

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Seller Profile: Lemon Inc