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Seller Profile: Mac Marvels

Mac Marvels

Four Ventures Inc. was established in 2016. We are an online retailer catering to all kinds of online shopping needs of our customers. Our product offering includes a surfeit of categories that range from electronics to furniture, fashion clothing to baby toys, games to automotive and so on. In simple words, we have everything for every need.

We source products directly from the manufacturers or authorized distributors. We have tied up with more than 1,000 brand owners and we offer more than half a million products to our customers in all the categories.

We are proud to mention that we have managed to keep a feedback rating at 100% for more than 2 years in a row. We can be reached at fourventuresusa@gmail.com for any queries and we respond in less than 12 hours.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Mac Marvels
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, Mac Marvels will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. Mac Marvels will refund back to your method of payment.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 444 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Michael W.

4 out of 5 eggs Wrong Tracking Number - Marked as Delivered but Never Received

I received a tracking number for a monitor that I ordered, and on the estimated delivery date I received notifications from newegg that my order had been delivered. Everything seemed normal until I check my front door and find no delivery. I contact FedEx, verify the tracking number, and they tell me that neither my name nor address matched the shipping label and I would need to contact the seller. I sent a lost item report just before typing out this review. Normally I wouldn't give a negative review so quickly after what appears to just be an error, but after reading the other reviews for Mac Marvel and seeing that this is apparently not a rare occurrence, I figured it would be the right thing to warn potential buyers of this occurrence. Mistakes in logistics happen, but reoccurring mistakes like this is unacceptable, hence this review. I should receive a response from the seller in the next day or so, and when I do I will update the review to reflect their response. Buyer beware.

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  • Larry F.

4 out of 5 eggs received 2nd shipment OK

I was contacted by the seller, after the estimated shipping window expired, and told that the original shipment was damaged prior to transfer to carrier and that it was, at that time, out of stock. I was given a choice of refund or wait for re-stock. I requested a new shipment once stock was replenished and received the product, in new, pristine, condition after a couple of weeks.

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  • Tea Obsession

4 out of 5 eggs MORE than satisfactory!

I happened to mention that the order was for my grandson's birthday. The item ETA was 7 days after the birthday, but instead, he received it ON his birthday! I'm so pleased. Oh, and he loves the speaker. Good quality sound, nice features, good range. Packaged well, shipped early and made my day!

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  • Anonymous

4 out of 5 eggs Fake Tracking number

They used a fake tracking number that was going to a similar area and then the day before its supposed to arrive they say "oh hey btw it was damaged and we never shipped it"

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  • Anonymous

4 out of 5 eggs

Mac Marvel's Marketplace had exactly what I needed and despite some shipping issues, it arrived quickly and it is perfect.

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  • Robert C.

4 out of 5 eggs Not bad

The only thing that didn't work was the tracking number, quality made product so far

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  • Redcliff

4 out of 5 eggs I ordered a monitor and paid they never shipped.

I ordered a monitor and payed. It said it shipped and then they refunded me the price of the monitor without contacting me. Never shipped the item and i never received it. Don't waste your time buying from Mac Mavel.

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  • Anonymous

4 out of 5 eggs Product shipped was designed for European power.

The seller was very helpful in completing a return, however I would prefer to have had the correct product shipped. Will continue to search for the product with the correct U.S. power supply.

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  • Neil N.

4 out of 5 eggs

Good price and fast delivery

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  • Anonymous

4 out of 5 eggs Possible Scam

Seller shipped the item, claimed it was damaged in packing, then told me it would be 3-4 weeks for them to ship it again. The first tracking number was then delivered to a town 500 miles away, and Newegg rightly marked the order as fulfilled. This seems too much like a scam where they string you along with bogus responses until it's too late to file a claim on Newegg. Avoide these guys.

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Seller Profile: Mac Marvels