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Seller Profile: MaxStrata LLC

MaxStrata LLC

MaxStrata is a United States based company that offers and delivers innovative products at great prices to consumers located anywhere around the world through our global online stores. MaxStrata provides Free Express Shipping and Returns in the contiguous United States and Low-cost Express Air Shipping for our Hawaii, Alaska, and International customers. We accept PayPal, VISA, MasterCard, American Express, Discover, Diners Club, and JCB credit and debit cards from anywhere around the world.

Ted Michaels
CEO & Founder, Miami, Florida, USA
Graduate of the Harvard Business School and Drexel University with thirty years of senior leadership experience with MaxStrata, American Express, Advanta, NatWest Bank, Banamex USA, Banamex, Citigroup, and Johnson & Johnson. Global and multilingual business leader with outstanding track record in developing, launching, and leading international consumer businesses. Possesses a dual citizenship in the United States and Brazil. Board Member of the Harvard Club of Broward County in Florida. Elected Director, Drexel University Alumni Board of Governors, from 2010 through 2018.

Holly Michaels
COO, Miami, Florida, USA
Received a Bachelor of Science degree from the Kelley School of Business at Indiana University with a double major in Finance and Business Analytics. Studied abroad in Hong Kong at City University of Hong Kong. Served as an intern at Nielsen in the Finance Leadership Program.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

At MaxStrata, we strive to provide the best customer service possible to ensure the utmost satisfaction for our customers. We work hard to promote our promise by offering Express Shipping anywhere around the world, a full 30-day money back guarantee*, and a one-year limited warranty for products**.

Express Shipping

Through MaxStrata, we strive to make innovative products available to everyone, anywhere, at a low cost. To fulfill our promise, we provide Free Express Shipping and Returns* in the contiguous United States and Low-cost Express Air Shipping for our Hawaii, Alaska, and International customers. By instilling the MaxStrata Promise into our shipping practices, we are ensuring that you receive the quickest delivery time at the lowest price possible.

Full Refund*

Change your mind about your purchase? No Problem! At MaxStrata, we ensure our customers a 30-day return period for any new and unused product* for a full refund.

Product Warranty**

By completing your purchase at MaxStrata, you guarantee yourself a one-year limited warranty on your product that will cover manufacturer defects not caused by the customer.

* For customers living in Hawaii, Alaska, and outside of the United States, the customer will be responsible for paying for the shipping costs for returning the item back to MaxStrata within 30 days of delivery.

** OEM Lamps are excluded from the one-year limited warranty. OEM Lamps carry a 3-month warranty from the manufacturer.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

5 out of 5 eggs Based on 5 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Laurel K.

4 out of 5 eggs Tiki Tunes Bluetooth

Bought this item from Newegg, happy with it. Father's Day gift for my son. Easily set up, sound great. Happy!

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  • JESSI B.

4 out of 5 eggs Overall GREAT Item! Thanks!

The quality of sound for this product was equal to what I already own, but it has been decided it is still quite handy for what I can do! So I love that! This aside, seller is great as they sent in carefully and lovingly protected packaging! Timeliness was perfect and I got NO complaints! As I like to also leave areas of improvement I ......ummmmmmmm....... Send stickers! People like stickers! Yeah! Anyway, A+++++ Seller! Would purchase from again!

MaxStrata LLC Response:

Thanks for the great feedback, Jessi! All the best, Ted Michaels, MaxStrata

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Seller Profile: MaxStrata LLC