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Seller Profile: Motorola Network

Motorola Network

Minim is a US company that is the exclusive producer of Motorola cable modems and gateways, DSL modems and gateways, cellular modems and gateways, routers, range extenders, MoCA adapters, and other Internet and local area network products.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy

Motorola Network Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from Motorola Network
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by Motorola Network
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, Motorola Network will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Motorola Network.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Motorola Network will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

5 out of 5 eggs Based on 33 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs

I recommend new egg -- fair and accepted a return.

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  • Desert Silicon Inc

4 out of 5 eggs Great product and delivery

Great product and delivery . Recommended!!

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  • Anonymous

4 out of 5 eggs Modem

I needed this for a connection to comcast.

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  • Anonymous

4 out of 5 eggs

What I purchased was great. Shipping however leaves a lot to be desired. I selected NewEgg over other vendors due to the estimated shipping date. The item started out in a location 15 minutes from me, sent to another state, transferred from a shipping company to the USPS and then delivered through the mail. Not only did them miss the expected delivery date bit it took several days later to get something that I could/should have delivered with in a day or so.

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  • Greg H.

4 out of 5 eggs modem works ok seems to be quite hot when plugged in

it seems stable not sure why it seems to be so hot when working only getting 100 mbs speed I just got this model to have room to upgrade later

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  • wes s.

4 out of 5 eggs Smooth transaction

Received item as listed on time

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  • Anonymous

4 out of 5 eggs Modem smooth and is fast.

Need just a modem for 100Mbps here it is, is stable under load and does not get hot when is under load like previous modem 24 lanes for down and 8 for up.

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  • Anonymous

4 out of 5 eggs Cable modem that works

Wanted a 1Gb cable modem. The Motorola is simple, efficient, and works. Speed and stability have been excellent. No hiccups, no ifs ands or buts, it works. How great is that.

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  • Anonymous

4 out of 5 eggs new modem

My internet provider said I needed a new modem. I don't like to buy or lease from them so I usually buy on my own. (I don't think I even needed a new modem...I think they were doing maintenance and didn't want to admit it.) Anyway, I fully capable of making technology purchases and doing the install on my own...so I bought this. Installed it in no time. Of course, my internet provider had to get involved so the device would be recognized on their end. This modem slid in seamlessly.

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Seller Profile: Motorola Network