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Seller Profile: Neo Forza

Neo Forza

Enjoy enhanced performance with NEO FORZA products. NEO FORZA memory is continually tested and qualified by top motherboard brands and system-integrators for absolute assurance. Be it reduced CAS latency, no-frills reliability, or just plain-vanilla PNP our memory products meet the requirements of the overclocking, competitive gaming, system-integration, and corporate market-segments.

In meeting enthusiasts' rising demands for speed and capacity, Neo Forza was created to make avail to the consumer new generations of ultra-standard overclock-able memory modules, performance solid state drives and other related storage devices, which previously was, and still is, for corporations.

NEO FORZA products exemplify our core passion for product innovation and technology. From research & design, specific production to exceeding benchmarks; we keep pushing technical boundaries to providing top-notch performance and quality, thereby providing consumers with experience-extraordinaire.

Constantly upgrading and breaking boundaries with engineering expertise honed since 1998, from wafer to end-product, and achieving uncompromising quality; enjoy improved performance and fluid multitasking from using NEO FORZA memory and storage.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 15.00%

RMA Policy

Neo Forza Return Policies
. All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Neo Forza
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial number intact on product and on retail package (Proof of Purchase)
. All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the invoice date and valid RMA numbers will be provided by Newegg

Additional Return Requirements and Policy:
1. All return or replacement request will be processed within 5 business days after returned item is received by Neo Forza
2. Shipment received with visible damages must be reported to us within Three (3) calendar days of the delivery date. In the event an item is sold without shipping charge, Neo Forza will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses and restocking fee unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Neo Forza.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Neo Forza will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Returns are subject to restocking fees and return shipping fees. For products that are eligible for return or replacement, the return shipping labels are free for returns or replacement of the same item within the applicable return policy period and return reasons. Neo Forza does NOT charge restocking fee and return shipping labels within return policy period for returns of damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website. In the event a returned product which is not defective, not the original product that was sent to you, or the product does match what was shown on the Site after our inspection, the product will be returned to you at your cost and the return shipping cost initially covered by Neo Forza will instead be deducted from the refund amount along with any necessary restocking fee that may apply.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 68 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Joseph R.

4 out of 5 eggs Excellent Seller, Customer Service, Shopping Experience, & Priced Memory

I'm very glad the seller was able to get this model of NeoForza 3600mhz DDR4 RGB memory available & back in stock... I tried purchasing this memory over a year ago from another foreign website with third - party seller & got scammed, albeit my refund back... So was apprehensive when I saw this available again, albeit felt better it listed here directly on Newegg from company as seller & Newegg as shipper... The purchase went flawless and seller delivered memory in 3 - days time with the 3 - day shipping option... There was zero damages physically to either shipping package or memory modules... There was no immediate need to contact seller for return or refund... However, Will be couple months until I get the other parts needed to complete my build before I can install & test memory for working... I am excited to use this NeoForza memory in my build as it looks amazing by YouTube tech review videos... Will keep my Teamgroup / Teamforce Excalibur Phantom Gaming Edition memory kit as backup, & the Teamgroup / Teamforce Nighthawk memory kit for my mothers build when I get mine finished... I highly recommend the seller... I am very pleased the seller shopping experience, customer service, & my purchase of the memory so far... I would buy again from the seller & recommend the seller unto others for shopping... I accidentally had wrong correspondence (from not paying attention) with another seller thinking they were this seller, but this seller help correct the situation... I was embarrassed over the situation & felt a fool, but this seller & other seller were great via professional service.

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  • Anonymous

4 out of 5 eggs The drive was obviously used and returned...

This 960Gb sdd from Neo Forza sucked. It had already been partitioned twice and had only 100 mb unpartitioned and it would not even recognize the drive in windows. The packaging looked like it had been opened and I wish I had just returned it without even trying.

Neo Forza Response:

Dear User, we note your regretful experience. Please send email to c s l at neoforza . com for a swift resolution to your problem. We await your *legitimate* response to firstly verify your purchase. Thank you.

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  • Bruce M.

4 out of 5 eggs Shipping was very slow

Took almost two weeks to get here not happy.

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  • stephen r.

4 out of 5 eggs works as intended but shipping took twice as long to arrive despite shipping in a timely manner

I'm aware there is a pandemic looming but I built an entire PC and all the parts I ordered where shipped next day and with normal shipping arrived within 4 business days. This part, was shipped the next day and I paid extra for it to be shipped quicker ( 2 day shipping) it took 6 business days. How is it I pay more for slower shipping?

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  • justin s.

4 out of 5 eggs Package lost issue unresolved.

I contacted customer service the day my package showed that it was delivered. USPS more then likely gave it to the residents next door, this has happened on other occasions just not with a package of such importance. The order took a very long time to show that it was delivered after ordering, I filed a claim about a week ago and never received a reply. if anything ei will update ..

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  • ETHAN K.

4 out of 5 eggs Great SSD for a budget build

The price is very fair for the amount of storage it provides. Set up was a breeze into my PC and it's worked great so far! Definitely worth a buy if you need a bit more SSD storage or you're in the process of a budget build.

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  • Rob R.

4 out of 5 eggs

I heard SDD was faster for Windows 10 and wanted to try so I did and the speed is much improved

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  • Kathleen S.

4 out of 5 eggs Customer Service

Exceptional customer service! I would highly recommend the company.

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  • Umar s.

4 out of 5 eggs

no i would not recommend or buy again, done with newegg and back to my zone if u catch my drift

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  • Anonymous

4 out of 5 eggs

Waited for a long time to get the SSD.

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Seller Profile: Neo Forza