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Seller Profile: Neobits

Neobits

Neobits, Inc. is a privately held company established in 2002, with headquarters in Santa Clara, CA.
Neobits is a business-to-business supplier of industrial and technology products, laboratory equipment and supplies.

Customers:

We serve more than 250,000 customers including:

- over 50 Fortune 500 companies,
- over 100 Federal, State and local government agencies,
- over 250 healthcare organizations,
- over 150 educational institutions, and
- thousands of small to midsize businesses in most major verticals.

Catalog:

With a catalog of over 8 million products in 60,000 categories, from 16,000 manufacturers,
Neobits offers a single source for a comprehensive array of products.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

Any order that has not shipped (or, in case of licenses or services, not yet issued) may be cancelled without penalty, except that orders for special order products, licenses or services may not be cancelled for any reason.
Neobits offers a 15-day return policy on most products*. All products returned for refund must be in the unopened original box with all accessories and in new, unused condition with the factory seal. Product must be received in mint condition so they can be re-sold as new (clean, undamaged, unused, unopened and complete in the original manufacturer packaging with the factory seal intact). Opened items are not eligible to be returned for refund. A minimum 20% restocking fee shall apply on all returns. To ensure that the product remains in returnable condition, please do not use the product box as the shipping box. You must repackage in another box with appropriate packing materials. Contents of the package not matching the information on the RMA form will be cause for return of all equipment. Any shipping/handling fee paid is non-refundable, and buyer pays for return shipping. Installation and labor fees are not refundable for any reason, nor are installation materials. For items with free shipping offers, our cost of shipping will be deducted from the refund amount. All return requests must be initiated here. You MUST obtain an RMA # and return instructions from us before returning the item. Any packages returned without a valid RMA # will be refused by receiving and returned to the sender. All sales are final after 15 days and no returns are accepted after that period. All manufacturer warranties stay in full effect.
We make no representations, express or implied, with respect to the compatibility of a purchased product with your system or environment, or its suitability for any particular purpose. Please verify that the product will fit your requirements prior to purchase.
*Computers, laptops, displays and printers are not returnable for any reason.
*Products manufactured by ClearOne, Patton and several other manufacturers are not returnable for any reason.
*VoIP systems and accessories are not returnable for any reason.
*Other items not expressly listed above may also be subject to the no-returns policy. Please check with your salesperson prior to purchase.
In all cases, if an item is defective, you are entitled to warranty repair or replacement (depending on manufacturer policies/discretion) within the warranty period.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

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Seller Profile: Neobits