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Seller Profile: Nowness Dream

Nowness Dream

Established in 2012,
Nowness Dream is a manufacturer and trader specialized in the research, development and production of wireless networking products and computer/TV/cell phone Accessories manufacturer. With our own brand “Nowness Dream. Nowness Dream's mission is to provide every customer with a comfortable, safe, and happy shopping experience , so our products start from the selection of raw materials to the completion of production. All of our products comply with international quality standards and are greatly appreciated in a variety of different markets throughout the world. If you are interested in any of our products or would like to discuss a custom order, please feel free to contact us. We are looking forward to forming successful business relationships with new clients around the world in the near future.

For more assistance:
Email: NownessDream@yeah.net

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

NOTE : We offer the friendly customer service, Return any item for any reason within 30 days !
When you need to set up the return, Please contact us via the email in advance, so that we can offer the pre-paid shipping label to you. our email address : NownessDream @yeah.net

Use our pre-paid shipping label, you will get the full refund or replacement
if you don't contact us in advance when you set up the return, there would be 12% restocking fee on your order . so, please contact us in advance, we offer pre-paid shipping label, it’s free !

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Nowness Dream
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, Nowness Dream will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. Nowness Dream will refund back to your method of payment.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 17 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs this seller is trying to offer me the wrong power supply

Avoid this seller, they want to give me an item I didn't order so they don't have to refund me

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  • DJ_Turkey

4 out of 5 eggs

no fancy frills but so far, doesn't carry a cheap feel and the sticks dont seem to be prone to drift. I'm a known abuser of controllers and this thing has held up well so far when I've wrecked other cheap options.

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  • Anonymous

4 out of 5 eggs I wouldn't recommend

Purchased item from this seller and they didn't deliver. First off, the tracking system provided a tracking number that didn't show any information until after it was delivered. When it was delivered, it was delivered to a different location than what was in the ship to address. Seller did not acknowledge this until I brought up the issue with them. They "offered" to send a replacement to me at their expense, which I excepted initially. However, no tracking info was ever provided, and when I reached out to them on multiple occasions to find status about the replacement, they didn't respond. I finally had to reach out to NewEgg to get a refund. After reaching out to NewEgg, they responded and I asked for a refund from this reseller. This was the worst experience buying an item from a seller on NewEgg and I will stay away from this seller from now on.

1 out of 1 people found this review helpful. Did you? Yes No

  • Anonymous

4 out of 5 eggs Item listed for sale bait and switch

Bought an item from them and after almost a month they claim it is out of stock despite the listing still showing as available. instead of providing a refund or a date in which they will return to stock they have been attempting to swap it for something I did not order and do not want. They provided a fake tracking number almost immediately after placing the order that has no information and have not offered a resolution on the matter to date.

3 out of 4 people found this review helpful. Did you? Yes No

  • Anonymous

4 out of 5 eggs Dishonest and poor service

I ordered my product on October 26th and paid for 2-day shipping. I needed this part several days ago. They didn't even ship it until October 31st, and when they did, they sent it USPS snail mail. They intended to just pocket my 2-day shipping fee, I guess. I expected it no later than Nov 1st, and even right now there is no tracking information on my package. They keep giving me apologies and lip-service, but as of right now, I don't have the product, USPS doesn't know where it is, and I had to get it somewhere else.

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  • Karl M.

4 out of 5 eggs Impressed

"Nowness" is no dream, it seems. Ordered it last night, it arrived this morning. Looks to be of very high quality, as well. The computer I ordered along with it isn't here yet, so I haven't been able to try it out...

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  • Anonymous

4 out of 5 eggs Excellent Seller

Seller contacted me and informed me that they changed their shipping method to ensure that I received the item in a timely manner at no extra cost to me. The Seller didn't have to do this and went the extra mile to ensure that me as the customer was satisfied.

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  • Anonymous

4 out of 5 eggs Did not fit my PC, more my fault then the company's

As long as you make sure that it will fit your computer before buying it sure, otherwise you might have to either return it or MacGyver it to work. For me I found the system to return it too troublesome especially since it was my fault for not reading it properly. Sent an email as stated in their return policy the day after I got this but heard nothing back. This did surprise me because they were nice enough to have it sent to me WEEKS earlier than they were originally going to... For FREE. So I will probably match the metal rods with metal piping at a hardware store using the diameter of the current ones safely cut to a length to fit my PC, replace the wheels if needed, etc. So that it will fit my XL computer tower. Honestly in hindsight I am surprised they didn't offer a larger variant of this stand, since the better gaming computers have XL towers. I would imagine all it would need is a different sized set of rods and different wheels to handle extra weight, etc. With a higher price to match, to cover all customer needs.

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  • Anonymous

4 out of 5 eggs Buyer Beware

EDIT: Customer service is outstanding. They did everything possible to correct the mistake on this order. Would recommend them to my friends and family.

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  • Anonymous

4 out of 5 eggs wow

The item that I ordered was going to be delayed. No big deal, I understand that delays happen so I was just going to wait it out. But to make the delivery deadline this seller sent me the item as a "gift" from a different vendor, unprompted.

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Seller Profile: Nowness Dream