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Seller Profile: Octfam


Welcome to Octfam

Octfam was founded in 2007. Since that time, Electronic Markethas been concentrating on brand development as well as OEM/ODM service. Through cooperation with famous university on constant research and development in new technologies and products, we are heading toward leader status in the electronics industry due to its high-end technology. With rich experience and knowledge, we offer competitive and reliable service to promote the brand image, which in-turn has a profound influence on the whole industry. Innovations in research and development provide the best returns for our customers while at the same time providing the inspiration for our further development.

Through great management, talented and forward-thinking engineers, high-quality products and first-class customer service, we aims to provide the best vapor experience. To our delight, we have earned a great reputation all around the world. We believe that based on honest business practices and stable development, we can be all you want.

Operation Philosophy:

Quality and customer service are the decisive factors in any enterprise future. With that in mind, we implements the policy: Customer first, Quality first. Our forward thinking strategy has made us a consistent source of innovation across the industry in electronics and our production flexibility has allowed us to keep pace with the changing market demands. We top priority is to meet and exceeds the expectations of its customers. We are committed to provide excellent service in all areas of production like planning, development, design, manufacturing and implementation.

Oversea Warehouse Logistics:

To respond to complaints about long delivery times, we send the parcel by the fast shipping ways with tracking number to ensure that customers get their packages faster. customers in the US no longer need to wait a long time for their packages arrival.
We plan to add more countries to the delivery list in the future so that most customers can get their packages in a short time. We will build more overseas warehouses in the future to speed up delivery no matter where you are.

Customer Service:

We stand behind everything we sell and make it our mission to ensure increased profitability for you. It is often difficult to switch suppliers but we will work very hard with you to smooth the transition. If you give us the opportunity to claim even a portion of your business, we will work hard to earn more of it.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 0.00%

RMA Policy

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Octfam
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, Octfam will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. Octfam will refund back to your method of payment.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.


5 out of 5 eggs Based on 35 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
  • Anonymous

4 out of 5 eggs Didnt receive the right motherboard

Waited almost 2 weeks for the motherboard to arrive and was sent a completely different one that is incompatible with my CPU. This is very disappointing and unacceptable. UPDATED REVIEW 3/14/2023 Right after I posted this review I was contacted by the manager, Bella, of this third party seller. It was explained to me that it was indeed the right motherboard, just in different packaging which confused me. Bella was very kind and professional and provided excellent customer service. She even offered me some money back as compensation for the misunderstanding. She was really quick to respond to my emails and was very helpful. I had originally issued a return, but they were able to send it right back to me as soon as they received it and Bella made sure that the motherboard would return to me as soon as possible. The motherboard itself was in great condition and it is working perfectly. I would highly recommend this seller!

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  • Nasty Nate

4 out of 5 eggs WOW

Excellent packaging and SUPER FAST delivery

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  • SilkyJohnson

4 out of 5 eggs Very pleased

I bought a graphics card from this seller and it arrived very quickly and as described very happy with my purchase.

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  • BlizzardSWolfie

4 out of 5 eggs Great Graphics card was exactly as described excellent seller.

Very good shipping excellent seller. Great Graphics card was exactly as described.

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  • ES

4 out of 5 eggs Very helpful

Octofam has quick customer service and shipping time. My 3070 I ordered from them was well packaged so I did not have to worry about damage and it arrived way sooner than I expected.

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  • Ralph J.

4 out of 5 eggs All went well

No problems whatsoever with this order. It was delivered on time, and was as described. Would buy from and would recommend Octfam.

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  • Ashlynn

4 out of 5 eggs Seem like a good seller, but I had issues

Hi there, You seem like a good seller, so I don't want to drag you through the mud. I don't think you'd have as many sales as you do if you were bad, but I did have issues with my GPU. I ordered an MSI Gaming Geforce RTX 3080 10G, and it came broken. I'm not sure where things went wrong (if it was the seller or shipping), but a piece of it was floating in the bag when I unboxed it (left the static bag on). There were ripples in the static bag and even some holes, which I didn't like. Price for the GPU was decent, and it did ship in a timely manner. So I'm sending it back and getting a refund since I didn't open the device packaging and just unboxed it to see if it was outwardly broken or not before I tried to do anything. To seller: I'm sorry if this was an issue with shipping and not on your end, I'm not sure whose fault it was, but thank you anyway. Have a good day. UPDATE: Customer service was amazing! Although the time of the year that I ordered (around Christmas) is very busy, they were very, very nice and thoughtful. Any questions or concerns I had were answered very timely and kindly. I would absolutely try buying from this seller again. I truly believe this seller is legit and not a scam. My issue was most likely only a problem because of shipping.

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  • rigdlr

4 out of 5 eggs I bought an ASUS Nezuko cooler

Shipping was Fast considering that it came from asia Hope to find another product to buy from this seller Good customer service

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  • Hayk S.

4 out of 5 eggs Great Seller

Many thanks for your service and product support

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  • Anonymous

4 out of 5 eggs

-Exactly what I ordered -Packaged very securely -Delivered way earlier than said

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Seller Profile: Octfam