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Seller Profile: Office Equipment

Office Equipment

Office Equipment is a national provider of Computer Server & Desktop components and peripherals. We specialize in Data Center Servers and related Components.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 90 days
  • Restocking Fee: 15.00%

RMA Policy

We offer only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a credit back to your account, or exchange the merchandise. By placing an order, you agree to the following return policies and Instructions.

All returns must include the following or it will be rejected and returned back to you at your cost:
• Product purchased from our Newegg Marketplace store ONLY
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial# intact on product and on retail package (Proof of Purchase)
• Valid RMA number obtained from website or customer service for the correct product and order (follow below return instruction to apply RMA#)

Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold with "free-shipping", we will refund the amount of sale.

2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.

3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.

4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.

5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.

6. Refund will be issued after our warehouse receives, inspects, and processes your return. We will refund back to your method of payment.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 145 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Fidel C.

4 out of 5 eggs Buyer Beware!

Received a defective item. Made email contact, slow response, broken promise to replace, no refund options. Don't order from this seller!

3 out of 3 people found this review helpful. Did you? Yes No

  • Anonymous

4 out of 5 eggs I don't live in New York

I'm sure they item would have been wonderful provided they didn't deliver it to some random in New York.

Office Equipment Response:

Sorry to hear that. I check your order,Very sorry, we made a mistake, Your order correct tracking number # 392153700542(Shipped with FedEx). I apologize most sincerely for any inconvenience this may cause you.

2 out of 2 people found this review helpful. Did you? Yes No

  • PERRY C.

4 out of 5 eggs Where is my order?

Ordered and paid but three weeks later it has not even shipped. Where is my order? No notifications...

4 out of 4 people found this review helpful. Did you? Yes No

  • Jun N.

4 out of 5 eggs Thieves-plain and simple

This order was cancelled within 5 minutes of placing it and seller refused to cancel. The item still has not been delivered, and NewEgg did absolutely NOTHING! This seller is a thief. (international--guess where)

Office Equipment Response:

We deeply apologize for the inconvenience. We actually sent you a message on Mar 25, 2020 to let you know. But you probably didn't see it. Please see the message we sent you before below; We have begun the refund process, you should receive that credit back into your account within the next 3-7 business days. We apologize for the inconvenience once again.

3 out of 3 people found this review helpful. Did you? Yes No

  • Jared L.

4 out of 5 eggs A bit disorganized but they delivered in the end.

Pros I contacted the seller and they were responsive to my concerns (within a day). They delivered my item and it is as expected. They kept things professional even when I was upset and was frank with them about my upset. Cons They used the tracking number they'd assigned to my item for a different delivery and so that caused me some confusion and upset a few days after I ordered it. Their feedback is often vague and uncernatin when responding to messages ("item was likely already shipped"). Neutral They appear to ship from overseas and so it takes about 2 weeks before you begin to see tracking on your USPS tracking number. Please keep this in mind when using this seller.

Did you find this review helpful? Yes No

  • Tabias L.

4 out of 5 eggs Horrible Delivery

Taking 2 weeks to not even ship my package yet just label

Office Equipment Response:

Because of effected by COVID-19, Our shipping times may be longer than usual. We apologize for the late shipment.

3 out of 3 people found this review helpful. Did you? Yes No

  • Anonymous

4 out of 5 eggs Works but just ok

Backplate is pretty flimsy so it flexes when you plug in. Works though.

0 out of 1 people found this review helpful. Did you? Yes No

  • Benjamin L.

4 out of 5 eggs Poorly made

This product was poorly made and was too small to work with my computer

Office Equipment Response:

I'm sorry that you can't use the product because of its compatibility. The product is normal without any problems.

2 out of 2 people found this review helpful. Did you? Yes No

  • BEN H.

4 out of 5 eggs Did not ship / in-stock representation must have been false

I purchased an item represented as in-stock and ready to ship. Order status moved to label printed but was never advanced as picked-up by fedex. My card was charged but nothing was ever sent. escalated with newegg and on track to get refunded / but this shouldn't happen. :(

Office Equipment Response:

Due to the impact of the epidemic, the delivery by the express company is very bad, sorry for the inconvenience.

2 out of 2 people found this review helpful. Did you? Yes No

  • Shawn W.

4 out of 5 eggs

It was not in stock and never received it, this is the second time this has happened. Update your web site so this would not happen to someone else.

Office Equipment Response:

I apologize most sincerely for any inconvenience this may cause you.

3 out of 3 people found this review helpful. Did you? Yes No

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Seller Profile: Office Equipment