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Seller Profile: Particle Technology

Particle Technology

Huizhou particle Electronic Technology Co., Ltd. is a professional agency and distribution of consumer electronic products spare parts of technology-based electronic enterprises. We have established stable cooperation with more than 30 well-known electronic component suppliers in the United States, the Philippines, Malaysia, Taiwan and other countries and regions, and can provide system procurement solutions from passive components to active components, covering communication, military applications, consumer electronics and other fields. Professional BOM one-stop distribution, to ensure the original genuine, advantage channel spot!

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

Particle Technology Return Policies
. All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Particle Technology
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial number intact on product and on retail package (Proof of Purchase)
. All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the invoice date and valid RMA numbers will be provided by Newegg

Additional Return Requirements and Policy:
1. All return or replacement request will be processed within 5 business days after returned item is received by Particle Technology
2. Shipment received with visible damages must be reported to us within Three (3) calendar days of the delivery date. In the event an item is sold without shipping charge, Particle Technology will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses and restocking fee unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Particle Technology.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Particle Technology will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Returns are subject to restocking fees and return shipping fees. For products that are eligible for return or replacement, the return shipping labels are free for returns or replacement of the same item within the applicable return policy period and return reasons. Particle Technology does NOT charge restocking fee and return shipping labels within return policy period for returns of damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website. In the event a returned product which is not defective, not the original product that was sent to you, or the product does match what was shown on the Site after our inspection, the product will be returned to you at your cost and the return shipping cost initially covered by Particle Technology will instead be deducted from the refund amount along with any necessary restocking fee that may apply.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 12 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs Failed to work

Overheated immediately, total failure.

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  • J CAST

4 out of 5 eggs Sold me a fake and opened item

I ordered a lens for my GoPro which was advertised as the official item not the knock off. After the item finally arrived from overseas which took months, I discovered it was a knock off and it was opened! The seller then would not accept my return after I paid for S&H for the item and now had to pay S&H to RETURN THE ITEM! After it was recieved by the seller, they denied it and I had to get Newegg staff involved. After weeks of multiple calls, the seller eventually had to accept the return but I lost out in S&H to me, S&H to return, then a stupid restocking fee. BIG LOSS for getting scammed by overseas seller.

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  • Anonymous

4 out of 5 eggs slow

look elsewhere as you will not be notified product will come from china and trying to track is useless

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  • Anonymous

4 out of 5 eggs

I bought the wrong fan. They took it back. Well done.

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Seller Profile: Particle Technology