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Seller Profile: Platinum Micro Inc.

Platinum Micro Inc.

Platinummicro.com, established in 2000 and located in the heart of the San Fernando Valley, is a dedicated and reliable computer systems, components retailer and network consulting and Installation serving the needs of corporate professionals and home users alike. With a combined field experience of over 25 years, Platinummicro.com strives to provide its customers with the best selection in parts and services available to the computer consumer market. As a wholesale and computer show retailer, Platinummicro.com serves a wide array of customers from your typical home user to corporate professionals.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

All refunds will be made back to the customers original form of payment within 7 business days of receiving the return merchandise.

All products sold by Platinum Micro are brand new and carry the manufacturers full warranty.

All products advertised as BULK or OEM are brand new and carry the manufacturers full warranty.

"BULK" and "OEM" items do not come in a retail type of packaging, do not include hardware, accessories, cables, software, or literature. Unless otherwise noted.

All products are shipped to the customer the exact same way that we receive them from the manufacturer.

We are not responsible for physical damage or misuse of the product, damage or misuse of the product will automatically void the manufacturer warranty.

Platinum Micro offers a 30 day return/exchange policy, unless otherwise noted. The return/exchange policy begins on the customers purchase date.

No returns or exchanges will be accepted after 30 days.

Noted: Sales of Software, Thermal Compound, Thermal Paste, Thermal Grease, Thermal Adhesive, Thermal Epoxy, CPU Heatsink, VGA Heatsink, and items manufactured by Shuttle Computer Group are considered final. No returns, exchanges, or refunds. Please contact the manufacturer for warranty services.

There is a restocking fee of 15% on all returns for refund. We charge this 15% restocking fee for all returns for refund to encourage customers to purchase products they intend to keep. We offer RMA replacement without any restocking fee to customers who have received a defective product.

Shipping costs is non-refundable.

Product exchanges can be accepted for defective items, the same exact item only. Product returns can be accepted for defective items only. Product returns for non-defective items will incur a 15% re-stocking fee, deducted from the refund amount.

Platinum Micro does not offer "Advanced Replacement" for the exchange of defective merchandise.

Platinum Micro does not pay the return shipping costs for defective merchandise.

We are not responsible for product defects, because we do not manufacture the products we sell. Platinum Micro will pay for shipping "Back to the customer" for exchange of defective items.

All returns and exchanges must be accompanied with a Return Merchandise Authorization number (RMA number). Please contact us for a RMA number prior to sending your package. Platinum Micro will not accept packages without prior authorization and a RMA number.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 5548 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Victor R.

4 out of 5 eggs Amazing quality.

Showed up quick. And I was impressed with the quality, and love how the harness is wrapped.

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  • Adam D.

4 out of 5 eggs Everything was fine

Don't know what to say, except the item arrived as described.

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  • William C.

4 out of 5 eggs Where's it at?

Everything went well except shipping took way to long. Almost 2 weeks. Really?

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  • JamesC C.

4 out of 5 eggs As Advertised

Got my order right and shipped it fast.

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  • Edward O.

4 out of 5 eggs EXCELLENT SERVICE

AFTER A FAILED PURCHASE WITH ANOTHER VENDOR, I BOUGHT TWO SEAGATE 4TB DRIVES FROM "PLATINUM MICRO"...GREAT PRICE AND QUICK SHIPPING! I HIGHLY RECOMMEND THEM TO ALL SHOPPING ON "NEWEGG".

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  • Anonymous

4 out of 5 eggs Great Customer Service, Fast Response

Ordered a Core i7-4790k from them and hadnt received it after 2 weeks, contacted the company and they had flagged original order as lost and sent a new one out the same day! Great Customer service and very fast response time.

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  • Marshall G.

4 out of 5 eggs Fast shipment

No problem. SSD shipped fast. Marshall

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  • shawn j.

4 out of 5 eggs

Shipping delayed

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  • Anonymous

4 out of 5 eggs slow shipping!

ordered on 9-1 delivered on 9-15

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  • Anonymous

4 out of 5 eggs AMD Ryzen 7 2700X 8-Core 3.7 GHz

Great CPU and great price. Can always count on Newegg.

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Seller Profile: Platinum Micro Inc.