Cooler Depot wants you to be thrilled and satisfied with your new purchase, however, if an item arrives at the customer broken or damaged when a third party company delivers, the Customer MUST take picture of the damaged pallet, refuse the delivery and contact Cooler Depot USA immediately. Cooler Depot will resend you a brand new unit again. If you open the items box and you plug the unit in and it does not work contact Cooler Depot and we will give the customer an option of fixing with a mechanic or exchange for the same new unit.

If you see the unit damaged inside when opening the item box, immediately contact Cooler Depot and you will be asked to send us 2 pictures; a picture of the item in its pallet when received & a second picture of the item opened and showing damage. After we receive the pictures we will give the customer an option of fixing the damaged part or exchange for the same new unit. When you want to exchange a damaged item for a new one, the item MUST be put on the pallet and boxed up again; Once the item is boxed up and on a pallet, the Customer must send a picture to Cooler Depot to confirm the pick up to do the exchange.