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Projectorquest
30-Day Returns. Our items include a 30-day money-back guarantee (unless otherwise noted). This means you can return your purchase within 30 days of shipment for a full refund of the item (excludes shipping and restocking fees if applicable). We also administer most all of our manufacturer warranties, making it easier for you to return your item under warranty, at no additional cost, for a refund, exchange or store credit. After attaining approval from the manufacturer, normally within one business day, we send you a return label with instructions for completing your return. It is that simple.
Quality Proven Products. There are a lot of cheap, low-quality products being sold behind the veil of the Internet. While we offer different priced versions of many items, we sell only the best quality items for that version. We ensure this by sourcing from either the original manufacturer, or a proven, established supplier that is considered to be one of the top suppliers in the industry. Our suppliers are carefully screened and all product lines are thoroughly tested prior to being sold.
Quality Service. Our team of experienced, in-house support specialists is dedicated to ensuring each customer has the best possible shopping experience with us. They strive to provide the highest level of service, not only at the point of contact, but also through our comprehensive webstore content, including our knowledge base and product details. We have taken considerable diligence to provide you with accurate product information, the easiest terms and return policy possible online, the most extensive manufacturer warranty coverage available in the industry, and low-cost same day shipping. For repeat customers we offer a loyalty program and for high volume customers we offer discounts and low-cost shipping. Government and Education buyers qualify for a dedicated account management team, discounts and 30-day net terms.
Sophisticated Back-end System. Tying everything together is our fully integrated, sophisticated and customized back-end system. This system is designed to ensure the accuracy of your order details and that you are promptly notified of your order status. It allows us to provide you with accurate, comprehensive product details and competitively low prices. It updates and confirms each item’s inventory status and initiates prompt shipment of your order so you receive it when expected, barring any unforeseen delays.
Confidence. With an experienced, professional staff, and the diligence and care taken to meet your expectations and provide you with the best possible deals for the best possible products available in the marketplace using our sophisticated system, it is clear you can have confidence in completing your Buyquest with us.
Return Policy
Standard Return Policy
- Return for refund within: 30 days
- Return for replacement within: 90 days
- Restocking Fee: 15.00%
RMA Policy
We stock only the highest quality products available and are dedicated to your total satisfaction within the context of fair business practices. Therefore, this item can be returned for any reason within 30 days of shipping. Any shipping costs incurred for a return outside the scope of warranty coverage are paid by the buyer, unless the return is due to our error. Please be aware that restocking fees may apply.
We take considerable diligence towards providing you with accurate product information and incorporating quality assurance procedures in every step of our fulfillment process. However, if it is discovered there is an error in the information on our website or in your shipment, and a return or exchange is required, we will cover any additional costs associated with shipping. Notification of the error must be made within the 30-day return period.
This item can be returned under the manufacturer warranty coverage within the specified warranty period from the date your order shipped. Additional shipping costs for returns and replacements under warranty, where the item is proven defective, are covered by us. Warranty returns and replacements are shipped via Ground or International Economy. Expedited return and replacement is available at an additional cost.
Before returning your item, you may want to reference our Knowledge Base for troubleshooting articles or feel free to contact our service team, which is experienced in helping customers resolve issues that may help you avoid an unnecessary return.
RMA instructions
When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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- Home >
- Seller Profile: Projectorquest
