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Seller Profile: Projectorquest


Projectorquest is a division of Buyquest, Inc. Founded in 2006 (as Global Tradequest), Buyquest, Inc. is a closely held, family-owned and operated full-service eCommerce firm located in Rochester, NY. Our mission is to provide high-quality products, primarily replacement parts, at competitively low prices, without compromising service. We are able to price our products competitively by sourcing directly in bulk from the manufacturer or an authorized wholesaler and establishing long-standing relationships with the industry’s top manufacturers and suppliers. Our sophisticated back-end system ensures on-time delivery and our team of experienced, in-house support specialists provide exceptional service.

30-Day Returns. Our items include a 30-day money-back guarantee (unless otherwise noted). This means you can return your purchase within 30 days of shipment for a full refund of the item (excludes shipping and restocking fees if applicable). We also administer most all of our manufacturer warranties, making it easier for you to return your item under warranty, at no additional cost, for a refund, exchange or store credit. After attaining approval from the manufacturer, normally within one business day, we send you a return label with instructions for completing your return. It is that simple.

Quality Proven Products. There are a lot of cheap, low-quality products being sold behind the veil of the Internet. While we offer different priced versions of many items, we sell only the best quality items for that version. We ensure this by sourcing from either the original manufacturer, or a proven, established supplier that is considered to be one of the top suppliers in the industry. Our suppliers are carefully screened and all product lines are thoroughly tested prior to being sold.

Quality Service. Our team of experienced, in-house support specialists is dedicated to ensuring each customer has the best possible shopping experience with us. They strive to provide the highest level of service, not only at the point of contact, but also through our comprehensive webstore content, including our knowledge base and product details. We have taken considerable diligence to provide you with accurate product information, the easiest terms and return policy possible online, the most extensive manufacturer warranty coverage available in the industry, and low-cost same day shipping. For repeat customers we offer a loyalty program and for high volume customers we offer discounts and low-cost shipping. Government and Education buyers qualify for a dedicated account management team, discounts and 30-day net terms.

Sophisticated Back-end System. Tying everything together is our fully integrated, sophisticated and customized back-end system. This system is designed to ensure the accuracy of your order details and that you are promptly notified of your order status. It allows us to provide you with accurate, comprehensive product details and competitively low prices. It updates and confirms each item’s inventory status and initiates prompt shipment of your order so you receive it when expected, barring any unforeseen delays.

Confidence. With an experienced, professional staff, and the diligence and care taken to meet your expectations and provide you with the best possible deals for the best possible products available in the marketplace using our sophisticated system, it is clear you can have confidence in completing your Buyquest with us.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 90 days
  • Restocking Fee: 15.00%

RMA Policy

We stock only the highest quality products available and are dedicated to your total satisfaction within the context of fair business practices. Therefore, this item can be returned for any reason within 30 days of shipping. Any shipping costs incurred for a return outside the scope of warranty coverage are paid by the buyer, unless the return is due to our error. Please be aware that restocking fees may apply.

We take considerable diligence towards providing you with accurate product information and incorporating quality assurance procedures in every step of our fulfillment process. However, if it is discovered there is an error in the information on our website or in your shipment, and a return or exchange is required, we will cover any additional costs associated with shipping. Notification of the error must be made within the 30-day return period.

This item can be returned under the manufacturer warranty coverage within the specified warranty period from the date your order shipped. Additional shipping costs for returns and replacements under warranty, where the item is proven defective, are covered by us. Warranty returns and replacements are shipped via Ground or International Economy. Expedited return and replacement is available at an additional cost.

Before returning your item, you may want to reference our Knowledge Base for troubleshooting articles or feel free to contact our service team, which is experienced in helping customers resolve issues that may help you avoid an unnecessary return.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.


4 out of 5 eggs Based on 64 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
  • Anonymous

4 out of 5 eggs So far so good

The price is fair. And shipment was quick. I'm keeping my fingers crossed that the lamp last longer than a few months. Others I've bought from other sellers seem to go out the day after the 90 warranty.

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  • Anonymous

4 out of 5 eggs First rate!

This lamp worked! The cost was more but it worked unlike another place I tried! Lamp was packed well for shipping!

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  • Anonymous

4 out of 5 eggs Only half the order received...

We only received half of the order. I put in a claim for the issue over a week ago and still have not heard anything from the seller. Given how expensive these are, I am expecting some sort of resolution to this.

Projectorquest Response:

We responded to your inquiry the same day that we received it. We worked directly with Newegg Customer Service, and we provided them and you with the corresponding tracking numbers for both shipments. Thank you for your time, and have a great day!

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  • Anonymous

4 out of 5 eggs would like a refund

I can't find anywhere to return this item. I recieved the item and it doesn't fit my espon 2040 projector, I would please like a refund.

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  • Pat D.

4 out of 5 eggs Great Replacement

This lamp had a different type of shroud that allows for a lot of light bleed through the back end. Has so far had no effect with its operations, and the image quality seems to exceed the OEM, at least for brightness, more than likely due to new vs aging bulb.

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  • Anonymous

4 out of 5 eggs Great service, great product!

Great service, great product!

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  • Joel A.

4 out of 5 eggs Buyer Beware

They sent the wrong light so I sent it back ASAP. It's been over 2 MONTHS and I still don't have my refund. Been getting the runaround this whole time - due to covid 19 they are backed up, blah blah.... well they were SUPER fast to take my money. Last I checked COVID-19 existed then as well. These people are shady and do not fall for their lame excuse of the pandemic. Everyone's dealing with that... I am beyond furious with this company....

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  • John H.

4 out of 5 eggs False advertising, wrong parts

I ordered a projector bulb based on description provided, there were several similar items available on the marketplace, I choose to pay more to get the correct bulb and wattage as described. Needless to say, I received the wrong part, lower wattage, and wrong manufactured. This is a knock-off made in china, and who knows if it is even new and how many hours it has on it. I have filed a complaint with seller.

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  • Anonymous

4 out of 5 eggs Incomplete order

Still waiting for delivery. Sent email inquiring and haven’t heard from anyone

Projectorquest Response:

Dear Andrew, Good afternoon and our sincere apologies that the courier lost/mis-shipped your package. We have shipped you out a new package, and emailed you the corresponding tracking. Thank you for your time, and have a great weekend! Respectfully Yours, Projectorquest Customer Support M-F 9am-5pm EST.

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  • Jeff W.

4 out of 5 eggs Difficult to return items

I've been trying to return this lamp and it's been a real song and dance. The seller has contacted me telling me they're going to give me a RMA number. But it hasn't happened yet.

Projectorquest Response:

Good Afternoon Jeff! Once we received your email address, we submitted your RMA request to the Manufacturer, and emailed you your RMA instructions, as well as a prepaid return shipping label on 8/6, which was well within the 48 hour timeframe for processing your request. We also received your email stating that you did in fact receive the RMA email, and were sending the lamp back. If you should need anything further, feel free to email our RMA team at any time. Thank you and have a great day!

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Seller Profile: Projectorquest