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Seller Profile: Puluz


PULUZ is specialized in all types of Photo Accessories, GoPro accessories.

With a vertically integrated, standardized management of supply chain and IT workflow, we are committed to providing you with extraordinary pre-sales and after-sales services. PULUZ is not only an online shop, but also a system integrated with development, purchasing, sale, and after-sales service.

Behind PULUZ today’s achievements is a great team with the core values of Trust, Respect, Accountability, Integrity and Team spirit, exactly what PULUZ stands for. We have professional products development team to source and develop good quality products with competitive prices, skilled photographers and art designers to make attractive and high quality product images which can be offered to our customers for free, highly educated sales team to develop customers and provide warm customer service, efficient warehouse staffs with informationalized system to pack orders in a tidy and safe way, ship them in time.

Whether you are a first-time buyer or a seasoned professional customer, we are here to serve you. We are looking forward to continue to earn your confidence and your trust.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 15.00%

RMA Policy

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Puluz
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, Puluz will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. Puluz will refund back to your method of payment.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.


3 out of 5 eggs Based on 290 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
  • Shuo C.

4 out of 5 eggs Mouse works perfect

Only issues is that the original package seems shipped from China and got lost. So have to request a replacement, which arrived pretty soon.

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  • Debit

4 out of 5 eggs Never received item

Item never shipped out. it was shipping from China, the delivery window is longer than the return window.

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  • Aaron E.

4 out of 5 eggs Defective product and no real support

I ordered a replacement lcd/digitizer assembly for a Surface Pro 3. After an extra 2 week wait due to a "customs issue," I got the screen. Looks good, numbers match! But it doesn't work. Emailing the seller just results in different statements of "it was tested before it shipped" and "have you plugged it in?" I ended up plugging in the old screen with cracked glass and taped it on until I can find another. Oh, and thanks to the "customs delay," no refunds because it's not sold directly from NewEgg, and now it's more than 30 days from order date. I hope my credit card can deal with it for me.

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  • Barbara U.

4 out of 5 eggs Great experience

I will use this seller again.

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  • Anonymous

4 out of 5 eggs You took my money now where is my device

You took my money now where is my device

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  • Lawson M.

4 out of 5 eggs Worst, Don't buy from this Seller

Didn't even get the product yet. It has been months.

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  • Teresa G.

4 out of 5 eggs Not impressed

Extremely slow to follow up on providing full refund for an item that was not delivered due to not being cleared by customs. Poor communication.

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  • Thomas T.

4 out of 5 eggs Horrible!!

It has been over a month since the order was placed. No communication. Nothing! Empty tracking number is useless as item has not even been shipped. Worst customer service ever. Customer is ignored and the order is not even acknowledged. Attempts to inquire are met with numerous obstacles and redirects. The listing for this item was misleading concerning availability. I will never order anything from Newegg again. Please do not trot out the old, worn out "Covid 19" excuse. There is no excuse for non communication and ignoring the order and the customer. Please issue a full refund and cancel this order.

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  • Tim S.

4 out of 5 eggs

Recieved tools with my purchase that I wasn't expecting that were very handy!! I didn't notice when I purchased they were supposed to come with but they did and I was very pleased.

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  • Dusan S.

4 out of 5 eggs Customer Service is Not a Customer Service

The item does not fit as described! There is nothing to hold it in place like the rubber tray that’s removed in order to install the charger. The charger is completely loose and it does not even work which is another issue. And finally when tried to resolve this with customer service, of course the return window just closed but they gave me NO option to return or replace the item. So I am stuck with this part that I can’t use. NEWEGG IS A JOKE AND STAY AWAY FROM THEM. STICK TO SELLERS YOU CAN TRUST AND WHO PROTECT THEIR BUYERS WHEN SOMETHING GOES WRONG. Like (THEY WONT EVEN LET YOU USE OTHER SELLER NAMES IN A REVIEW!!!), and few others

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Seller Profile: Puluz