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Seller Profile: RACK IT

RACK IT

Rack-IT Solutions is committed to providing each customer with the highest standard of customer service.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

RACK IT Return Policies
. All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from RACK IT
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial number intact on product and on retail package (Proof of Purchase)
. All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the invoice date and valid RMA numbers will be provided by Newegg

Additional Return Requirements and Policy:
1. All return or replacement request will be processed within 5 business days after returned item is received by RACK IT
2. Shipment received with visible damages must be reported to us within Three (3) calendar days of the delivery date. In the event an item is sold without shipping charge, RACK IT will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses and restocking fee unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by RACK IT.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. RACK IT will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Returns are subject to restocking fees and return shipping fees. For products that are eligible for return or replacement, the return shipping labels are free for returns or replacement of the same item within the applicable return policy period and return reasons. RACK IT does NOT charge restocking fee and return shipping labels within return policy period for returns of damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website. In the event a returned product which is not defective, not the original product that was sent to you, or the product does match what was shown on the Site after our inspection, the product will be returned to you at your cost and the return shipping cost initially covered by RACK IT will instead be deducted from the refund amount along with any necessary restocking fee that may apply.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

5 out of 5 eggs Based on 23 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Chris Findley

4 out of 5 eggs Bravery rewarded

Bought a 'good, used' condition video card, hoping to not be disappointed. Card arrived looking fresh out of the anti-static bag. Fired up and drivers installed no problems. No documentation, cables or free games - which was completely expected and acceptable to me. Saved 25% for the trade-off. Very pleased with my experience with this seller and Newegg's role in the transaction.

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  • Rodrigo S.

4 out of 5 eggs Wrong description

The headset was not the same as the desciption said; it supposed to be a USB C conectio but actually it was a USB A connection. That was important since my laptop only have a usb available

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  • Ian N.

4 out of 5 eggs Amazing sound

Thanks to Rackit for supplying an amazing set of speakers. Almost to loud.

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  • Landon H.

4 out of 5 eggs

came quick and w/ extra thermal paste

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  • Anonymous

4 out of 5 eggs AMAZING

The item was stated used and in acceptable condition and its far from that. My z73 AIO was practically brand new. I definitely would recommend this seller.

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  • Anonymous

4 out of 5 eggs No QC

I ordered a block cooler and they sent computer speakers. Took 2 weeks to ship. Overall I will never order from them again.

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  • Anonymous

4 out of 5 eggs nothing bad to say about the seller

was surprised to see that i could not register my purchase ( Klipsch ProMedia 2.1 ) with the manufacturer.

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  • Anonymous

4 out of 5 eggs Very Satisfied

This item came in good condition. Very good quality and pristine sound. Awesome shopping experience will definitely come back.

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Seller Profile: RACK IT