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Seller Profile: RAMS2

RAMS2

We truly believe that customer service is what brings you back. Not only do we do our best before the sale, but also after you receive your product. We are available via E-mail to help ensure your satisfaction with your order.

We've dedicated ourselves to making sure that everyone enjoys shopping at Disram. We take great pride in working passionately to exceed your expectations each and every time you shop with us.

Contact Customer Support:

Email address: stefan85852@outlook.com (7 x 24 hours)

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

RMA Policy

RAMS2 Return Policies
. All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from RAMS2
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial number intact on product and on retail package (Proof of Purchase)
. All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the invoice date and valid RMA numbers will be provided by Newegg

Additional Return Requirements and Policy:
1. All return or replacement request will be processed within 5 business days after returned item is received by RAMS2
2. Shipment received with visible damages must be reported to us within Three (3) calendar days of the delivery date. In the event an item is sold without shipping charge, RAMS2 will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses and restocking fee unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by RAMS2.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. RAMS2 will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Returns are subject to restocking fees and return shipping fees. For products that are eligible for return or replacement, the return shipping labels are free for returns or replacement of the same item within the applicable return policy period and return reasons. RAMS2 does NOT charge restocking fee and return shipping labels within return policy period for returns of damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website. In the event a returned product which is not defective, not the original product that was sent to you, or the product does match what was shown on the Site after our inspection, the product will be returned to you at your cost and the return shipping cost initially covered by RAMS2 will instead be deducted from the refund amount along with any necessary restocking fee that may apply.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 355 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs

Just as described, works great!

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  • Anonymous

4 out of 5 eggs

Could have been a bit more responsive in getting the package shipped but overall a good experience.

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  • Anonymous

4 out of 5 eggs Received FAKE Counterfeit RAM from Seller

Stay away from this seller! The "KINGSTON" RAM I received from this seller was 100% COUNTERFEIT! Ordered dual channel Kingston Hyperx FURY and the first red flag was when I opened the envelope that it was shipped in and the RAM was in two separate generic RAM cases with no seal on it. New Dual Channel memory comes in one case with a seal. No hologram on the memory labels. Read the other reviews on this seller.... SCAM! Had I known this was coming from a 3rd party seller and not Newegg I would not have ordered. One RAM stick was defective. It would not even allow the PC to boot. Shipping took way longer than the expected delivery date. Back and forth with seller to try and get a refund.

1 out of 1 people found this review helpful. Did you? Yes No

  • Anonymous

4 out of 5 eggs Good

When tracking the package, it went from L.A. to S.F. to Denver. Then, back to Oakland, to S.F. and then back to Denver. Took an extra 3 days to get here so instead of arriving on the first expected arrival date, it arrived on the final arrival date. Not the vendor's fault. Product worked as advertised.

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  • Anonymous

4 out of 5 eggs Very poor service.

Item was delayed more than a week with the seller's only reply being "just wait a couple of days". The item was never actually shipped at all.

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  • Anonymous

4 out of 5 eggs Received fake RAM from the seller

The RAM received from the seller was not legitimate which was confirmed by Kingston.

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  • Robert L.

4 out of 5 eggs All good

Well packed and worked perfectly.

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  • Anonymous

4 out of 5 eggs Order never arrived; customer service not helpful

The package was delivered via USPS and was supposed to have been givin to the person at the front desk. No one ever received the package, and USPS didn't record the name of the person they left it with.

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  • Michael S

4 out of 5 eggs Pleasant experience

I had a good experience with this seller. I would do business with them again. Thank you for the good communication and prompt service.

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  • Cameron B.

4 out of 5 eggs Simply great

Ram is one of those things I don't want to skimp on, or get refurbished. The items are exactly as advertised and my trust in the seller is much higher now that I've had purchase experience through them.

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Seller Profile: RAMS2