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- Seller Profile: Raypodo's Marketplace
Raypodo is one of best computer and Mobile phone product and service provider, who is focusing on computer components and Mobile phone spare parts production and selling. We aim to provide customers with satisfactory products and service In China and overseas.
Until now, Raypodo has three main markets include China, North America and Europe. The business is spread over more than 5 countries and 76 cities where customers is enjoy and experiencing our products and Services.
Raypodo is being the “Best Partner in Electronics , Eco-Friendly and Intelligent Technologies,” a company of world-class excellence in terms of business scale, products, corporate governance, and corporate social responsibility. For business scale, the company's goal is to surpass an annual turnover of USD 1M and to elevate its profitability to the top of the industry. For its major products, RAYPODO aims to lead the industry and become the absolute No. 1 worldwide. With regards to corporate governance, RAYPODO pursues transparency, independence, and fairness. While we look for opportunities to generate revenue and profits, we realize the importance of corporate social responsibility and strive to be a good global corporate citizen, to manufacture green products, and to give back to society.
Raypodo mission is to implement an operational excellence centered upon profitability, sound governance and improvement of shareholder returns, thereby demonstrating its determination and strength in achieving consistent profit growth.
Customer Satisfaction, Excellence in Execution, Innovation, and Integrity are the guiding principles, commitments, and beliefs of RAYPODO. These values are applied throughout the company's daily business operations and management.
• Customer Satisfaction
As the best partners for our customers, we attentively listen to their needs, mastering market trends and using our strong expertise to fulfill their goals.
• Excellence in Execution
With outstanding execution, we dedicate ourselves to fulfilling our commitments to customers, while creating innovative competitive advantages.
With open minds and innovative technology, we are at the forefront of the mass production of next-gen technology.
We emphasize integrity, transparency, and doing the right thing to earn the respect of our employees and trust of our customers and stakeholders to ensure solid and sustainable business operations.
Standard Return Policy
- Return for refund within: 30 days
- Return for replacement within: 30 days
- Restocking Fee: 15.00%
Raypodo's Marketplace Return Policies
. All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Raypodo's Marketplace
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial number intact on product and on retail package (Proof of Purchase)
. All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the invoice date and valid RMA numbers will be provided by Newegg
Additional Return Requirements and Policy:
1. All return or replacement request will be processed within 5 business days after returned item is received by Raypodo's Marketplace
2. Shipment received with visible damages must be reported to us within Three (3) calendar days of the delivery date. In the event an item is sold without shipping charge, Raypodo's Marketplace will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses and restocking fee unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Raypodo's Marketplace.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Raypodo's Marketplace will refund back to your method of payment.
Restocking Fees and Return Shipping Labels
Returns are subject to restocking fees and return shipping fees. For products that are eligible for return or replacement, the return shipping labels are free for returns or replacement of the same item within the applicable return policy period and return reasons. Raypodo's Marketplace does NOT charge restocking fee and return shipping labels within return policy period for returns of damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website. In the event a returned product which is not defective, not the original product that was sent to you, or the product does match what was shown on the Site after our inspection, the product will be returned to you at your cost and the return shipping cost initially covered by Raypodo's Marketplace will instead be deducted from the refund amount along with any necessary restocking fee that may apply.
When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
3/5 Based on 1 ratings
Reviewed on Jun 11, 2020
Really good monitor for the price but the stand is little awkward and they didn't send me the one screw needed to put it together so I had to go to the hardware store to get one
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Thanks for the valuable feedback you provided!
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- Seller Profile: Raypodo's Marketplace