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Seller Profile: Rugged Notebooks Inc.

Rugged Notebooks Inc.

Rugged Notebooks

Rugged Notebooks is the leading and a premier provider of ruggedized portable PCs from notebooks to tablets and handheld computers to various industries and customers from public safety to health care and food processing. Founded in 2000, the company serves over 10,000 customers worldwide with a vast resellers network in all continents.

Rugged Notebooks Difference

As an authorized Channel Partner for Panasonic, Getac, Itronix, Trimble, Durabook, Handheld and Ram Mount, Rugged Notebooks offers complete solutions for sales, service and parts with Life Time Technical Support and the longest warranty up to 5 years from Microsoft A+ certified technicians. Our sales staff go through an extensive product training to answer your rugged portable computing questions with an accuracy and provide you with custom quotes for your every day demanding field use. At RNBS, customer service is our #1 goal.

Mission Statment

Green initiative is our mission. We encourage our customers to become more environment friendly minded by recycling their electronics waste and save our planet for future generation to come and share. To do our part, RNBS launched a trade-in program in 2009 offering a "Buy-back" program to cut down on the e-waste. For more information on our "Green Initiative Trade-in Program" visit the "Trade-in" tab at our web site at www.ruggednotebooks.com

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

Terms and Conditions of Sale

In the event Buyer's purchase order states terms additional to or different from these Conditions of Sale, then Seller's acknowledgment in accordance with the terms hereof shall be deemed a notification of objection to such additional and/or different terms, or in the event such purchase order expressly limits acceptance to its terms then Seller's acknowledgment in accordance with the terms hereof shall be deemed a rejection of Buyer's offer to purchase, and in either event Seller's acknowledgment shall constitute an offer to sell which may be accepted only in accordance with its terms and without modification, addition or alteration. The failure of Buyer to deliver notification of objection to these Conditions of Sale within a reasonable time shall be deemed in acceptance thereof and a contract shall be formed only upon such Conditions of Sale. A. PRICE

1. Buyer agrees to pay the total purchase price including shipping and handling, as specified on the front of the Seller’s invoice and any sales or other applicable taxes levied on or measured by such purchase. Seller reserves the right by giving notice to the Buyer at any time before delivery to increase the price of such Goods when they have not been delivered. In certain instances the sales price to Buyer reflects an allowance to meet competition. Any such allowance is based on the Buyer's warranty that the product will be shipped to the destination shown on Seller's invoice. Prices, promotions and availability are subject to change without any notice. Buyer shall be provided a formal quotation at Buyer’s request. If Buyer agrees and accepts the quotation, quotation is to be signed by Buyer or Buyer’s agent and order will be placed by either signed quote or by purchase order. Buyer understands the merchandise will be built according to the specifications on the quote and therefore the merchandise is non-refundable, non-exchangeable, ALL SALES ARE FINAL. Seller agrees to deliver merchandise as specifically quoted to the Buyer.

2. Prices specified do not include sales, excise, or other taxes payable on account of this transaction, and all taxes now in effect and/or hereafter levied which are applicable to this transaction, are in addition to such prices, and shall be paid by Buyer.

3. All orders and contracts are subject to approval of Seller's Credit Department and Seller's General Sales Office.

4. Seller may, at any time require payment in advance or satisfactory security or guarantee that invoices will be promptly paid when due. If Buyer fails to comply with any terms of payment, Seller reserves the right to withhold further deliveries or terminate the agreement of sale, without notice, and any unpaid amount shall thereupon become due.

5. Purchaser shall make payment based upon the date of Seller's invoice. All payments shall be made at Seller’s home office in Orange, California. In computing allowable cash discounts, freight charges and/or taxes shall be excluded.

6. If payment is not made according to the terms stated herein, interest will be charged on any overdue portion at the highest rate permitted by law. Buyer's payments on overdue invoices shall be applied first against accrued interest. Buyer agrees to pay all of Seller's costs of collection hereunder, including reasonable attorney's fees incurred both before and after any judgment is obtained. B. WARRANTY; INDEMNIFICATION AND RESTRICTION

New Panasonic products and parts are Non-Returnable and Non-Refundable.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.


5 out of 5 eggs Based on 13 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
  • Anonymous

4 out of 5 eggs Good value for a refurb.

This re-builder does a very thorough job on their systems. I have purchased several from them over the last two years and have no complaints about any. Performance is acceptable for moderate use application. Would feel better if they had a 1yr. warranty, but have not had any failures so far. Oh, and don't forget - Windows 7 - thank goodness for a stable, compatible, low telemetry operating system that you CAN control updates on.

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  • Anonymous

4 out of 5 eggs Good Product and Fair Price

It seems to take them a while to get an order shipped once it's placed, but the packaging is outstanding.

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  • Anonymous

4 out of 5 eggs Good laptop

This is a solid heavy duty laptop. The only reason I gave 4 stars instead of 5 is they take too long to ship the item once the sale is complete. To be fair, the laptop was packaged very carefully, and could survive the box being dropped without damage.

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  • Anonymous

4 out of 5 eggs Fair product - Fair Price

The Laptop was in good condition and worked as expected.

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  • Larry M.

4 out of 5 eggs Rapid Response Support

We received our Toughbook order on time and in good condition. However, upon Initial inspection, we detected a small issue with the Toughbook(s). The delivery came too late in the day to get in contact with the seller. We left both phone, and e-mail messages about our issue. The seller responded quickly, and acted to resolve our problem without hesitation. Also, during our conversation, I discovered they even have a 'Buy-Back' program for Toughbooks. (Talk about icing on the cake- - -) I cannot encourage people enough to put these guys on the top of your 'preferred vendor list.

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  • Michael S.

4 out of 5 eggs Be careful with this one

I paid for a brand new Panasonic Toubhbook. I was shipped a refurb.

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  • BV

4 out of 5 eggs Nice.

Great Vendor. Will by again!

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  • stm1977

4 out of 5 eggs Toughbook CF-C1 i5 2.4GHz

Excellent refurbisher. Ordered two Toughbook CF-C1 i5 2.4GHz refurbished laptops, order was quickly processed, received in only two business days! This refurbisher is very thorough, even the touch screen surfaces on the screens were replaced. The items were just like brand new out of box condition and were well packaged. Will definitely be doing business with them again in future.

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  • Tyler

4 out of 5 eggs Excellent Service

There was a problem with my order initially, but once Rugged Notebooks found out about it they stepped up and offered several solutions & I was able to choose the one that worked best for me. They did an excellent job of responding to my issues and taking care of them. And to boot, the shipping was on time and the computer was awesome! Thanks to Eric and everyone at Rugged Notebooks!

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Seller Profile: Rugged Notebooks Inc.