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Seller Profile: Shengen's Market

Shengen's Market

Our products are very mature.
We create every product with our heart. Present buyers with the best quality products.
We use fast and reliable logistics methods to provide buyers with a comfortable shopping experience.
Looking forward to the presence of every buyer.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

RMA Policy

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Shengen's Market
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, Shengen's Market will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. Shengen's Market will refund back to your method of payment.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 20 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs Sent me a used printhead

2 of the printheads were like new, the third one still had ink in it and the nozzles were completely clogged with old ink. The first printhead did not work and as I was inspecting the other 2 found the printhead with old died out ink.

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  • M

4 out of 5 eggs Wonderful Purchase Overall

The description was accurate, the product was packed neatly and well, setup was simple. My only complaint is that somehow my purchase was marked as delivered but nowhere to be found. Luckily I contacted the site and everything was smooth sailing from there. Still nice LEDs for cheap!

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  • Anonymous

4 out of 5 eggs Needs to address USPS delays in estimating delivery date

Seller was having shipping/trackng issues with USPS. This was not apparent to buyer at time of purchase. Item arrived later than desired but in good working condition

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  • AG

4 out of 5 eggs

2 out of 3 motherboards worked out of the box, which is not bad at all. The other 2 are working like a champ so no complaints here. As for the 1 DOA, the seller was very quick to respond and address the issue so I'm very satisfied with the outcome . I would recommend to everyone and buy from again.

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  • German

4 out of 5 eggs Used Product

Motherboard is a used product and it was not descripted as used at the time of purchase. It did not have any cables , manual or drivers. Ashamed Newegg, what is your selection of vendors. I hope it works, I have not tested yet.

Shengen's Market Response:

Hello buyers, this motherboard is not a second-hand product, because the transport wear causes the motherboard to look older, if the product can't make you satisfied, I hope you can contact me at any time, I will solve all the problems about the motherboard. Looking forward to your reply。Best wishes

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  • Alan S.

4 out of 5 eggs Timely delivery, exactly as described

Would definitely buy from again. Keep up the great work!!!

Shengen's Market Response:

Thank you for your recognition of my product and affirmation of my work, I will continue to work hard. Satisfying buyers is my ultimate goal. Looking forward to your next visit.

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  • GEORGE P.

4 out of 5 eggs

I would definitely recommend this seller. I contacted the seller to check the status of the order and was very friendly.

Shengen's Market Response:

Thank you for your support and evaluation of our service. Your satisfaction has given me great motivation. I will continue to work hard to provide you with better service and better products. welcome to our store.

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Seller Profile: Shengen's Market