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Seller Profile: SmartAVI, Inc

SmartAVI, Inc

About SmartAVI

SmartAVI, Inc. is a world-leading innovator of digital signage and HD audio-video technologies based in North Hollywood, California. SmartAVI is internationally known for its aggressively-priced, high-quality signal management solutions. System architects world-wide have come to rely on SmartAVI’s innovative technologies and commitment to the highest standards in AV solutions. Users that have embraced SmartAVI’s expertise include: NASA, Boeing, DreamWorks Studios, Johnson & Johnson, the United States Army, Procter & Gamble Company, Adobe Systems Incorporated, Lockheed Martin, Monte Carlo Resort, The Walt Disney Company, and Miller Brewing Company.

Our Mission

SmartAVI drives for top-quality AV solutions that offer the convenient, ground-breaking results our customers need to get ahead in today’s digitizing world. Our products are designed, manufactured, and tested in the USA by our professional engineers, and each is built to best fit a customer’s needs.

Clientele and Customized Solutions

SmartAVI prides itself on catering products to best fit each client’s particular needs. From restaurants’ digital menus to remote computer management systems for off-shore facilities, SmartAVI products bridge users together and simplify working environments with cutting-edge technology. Our celebrated video wall controllers are used globally and highly customizable for stunning displays of any configuration. Our KVM and fiber optic solutions are prized for within industries where security and direct supervision are tantamount. Best of all, every SmartAVI product is built with customer convenience and specification in mind: at SmartAVI, the customer always comes first.

Our Products

SmartAVI designs and manufactures all of its AV solutions in the USA. Our digital signage and video wall product have been used in schools, restaurants, retail stores, police stations, hospitals, hotels, airports, corporate offices, and more. Our KVM and fiber optic solutions are popular, secure management solutions with government, military, and private sector industries like entertainment and tech. Every SmartAVI product is certified, high-quality, and comes with our one-year warranty.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from SmartAVI, Inc
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, SmartAVI, Inc will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. SmartAVI, Inc will refund back to your method of payment.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

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Seller Profile: SmartAVI, Inc