Most of the time, people do not need to do merchandise returns for products purchased at an online store. When it does become necessary, it is important to take the right steps at the right time. We would therefore like to offer a few tips that will help make merchandise returns go smoothly if you ever have to do one at NeweggBusiness℠.
Since there are many reasons an item may need to be returned, it is important to take steps right from the beginning with that remote possibility in mind.
Firstly, when your shipment arrives, carefully open it right away and save everything that came with the item, including all of the original packaging materials. Ensure that all components that were expected to come with the item are there.
Also take steps to ensure the item works the way it should as soon as possible since the NeweggBusiness Return Policy allows up to 30 days for a purchaser to request a return merchandise authorization (RMA). Please note that there are some products which may not be returned, but you are made aware of that when making the initial purchase. Some of these items may be serviced exclusively by the product manufacturer, so you should contact them directly.
Make sure you are clear on why you need an RMA. For example, if the item arrived damaged by the shipping company or the packaging for the product appears to have been tampered with, document that right away. Be sure to verify the validity of your request for an RMA with the current Return Policy.
The RMA process may be initiated either in the My Account area of the NeweggBusiness website after logging on, or by contacting Customer Service. You’ll need to indicate if you need a replacement for the product or a refund.
When the RMA is approved, you will receive an e-mail with instructions on how to return the item to NeweggBusiness. Follow the instructions carefully since the process has been designed to be as simple as possible for you and fast to process for NeweggBusiness staff.
Remember that an RMA is only an authorization to return an item for replacement, repair, or refund. Once an RMA is issued, nothing further will happen until the item has arrived at our facilities and has been processed. So, be sure to send the item you are returning immediately upon receipt of the RMA approval.
Pack your return items carefully along with the original retail packaging. Be sure to return everything associated with each return item that was shipped to you in the original order. This may include manuals, software, cables, and any bundled items or gifts. Leaving out any of the items expected in the return package will likely result in cancellation of the RMA. If that happens, all items will be shipped back to you.
The RMA instructions include the address where the return should be shipped. If you are not using a shipping label supplied by NeweggBusiness, please clearly write your RMA number on the outside of the shipping box so it may be identified immediately upon arrival. NeweggBusiness will then process the return as soon as possible.
Consult the FAQ if you still have questions about merchandise returns at NeweggBusiness.
We hope you never need to return an item to NeweggBusiness. But if you do, following these tips and the RMA instructions will make your merchandise return as smooth as butter.