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Seller Profile: SoftwareCW

SoftwareCW

SoftwareCW is a growing provider of computer software for personal, businesses, governmental and educational institutions. Headquartered in Texas, SoftwareCW offers many of the latest and most popular software titles at deeply discounted prices. Whether you need one piece of discontinued software or deep quantities of mainstream software, we are committed to offering you extraordinary customer service and making your software purchase an enjoyable experience.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

Defective Returns - If you wish to return an item that is defective, you may do so for exchange with an identical item only, absolutely no refunds. Return shipping will be provided.

Non-Defective Returns - If you wish to return an item for reasons other than a defect, you may return the item for a refund. All returned items must still be factory sealed. A 15% restocking fee will be deducted from the refund. Return shipping will be at buyers expense.

All returns must be received within 30 days of receipt of item or the return will be voided. Please direct all concerns after 30 days to the manufacturer.

SoftwareCW employs a strict quality control process for all returns. This includes verifying package contents and checking with the manufacturer to see if the product has been registered or activated. Products that have been activated, registered, damaged, or are otherwise unsellable are not eligible for return, will be shipped back to you and are subject to additional shipping charges and/or restocking fees. Once your return passes quality control your refund will be issued within 2 business days upon receipt.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 20 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs the product is satisfied

the product is satisfied

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  • Anonymous

4 out of 5 eggs corrupted usb drive

no answer from seller on bad usb drive, digital it is..

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  • Anonymous

4 out of 5 eggs Got it

Got what I needed and a little early.

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  • Shawn M.

4 out of 5 eggs Gave Me A Great Gift to Give

Brand new still in original packaging.

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  • VeNoMz

4 out of 5 eggs

Amazing Dealer. Very Fast shipping arrived in 2 days. Game worked and the CD key. Very happy that i bought from SoftwareCW.

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  • Robert

4 out of 5 eggs Fast and Safe

I ordered this shortly after the announcement of Fallout 4. Got it yesterday, and being downrange... any company that can send a quality product over here that fast is great in my books!

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Seller Profile: SoftwareCW